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March 2024 by Sam C.
My doctor ordered a very thorough blood panel for me and I had the test perfomed by this Quest location. The phlebotomist was very good and the procedure was virtually painless. Results of all tests except testosterone were available within 3 days. However, testosterone took over a week, and the result reported appears to possibly be an error, as it declined by about 1/3 in less than a year since the previous test. I have never had a testosterone test take more than a week to get results. I tried to contact Quest by phone, and found that they do not take phone calls. Instead, they force you to use their online chat, where I got to deal with a rude person named "Daisy." She had no answers for me as to why the testosterone took so long, and told me to have my doctor order the test again, of course at my expense. I did what she said, and I will never go back to Quest again. The only customer service they provide is billing you and your insurance provider. If you have questions, too bad for you!
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January 2024 by Kathie
This place is so smart ? and accurate. Friendly staff ⚕️ and professional.
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January 2024 by Pam C.
What a Deplorable place this is! Staff is beyond rude and disrespectful! I wish there were more options available but this crappy place seems to have the market cornered! Ugh!
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December 2023 by Amanda C.
Had to get a 3 hour gestational diabetes test and decided to try this Quest location, they were great!! Everyone was really nice and polite and they were right on time for all four blood draws. I hate getting my blood done and Sage was exceptionally sweet and made it a smooth experience for me!! Would definitely go back to this location and hope to get Sage every time!
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November 2023 by Gary B.
This morning I received extraordinary service and attention from phlebotomist Sage. Like so many businesses, Quest Diagnostics is currently struggling to meet demand while maintaining a minimum of overhead. No longer is there a helpful security guard in the waiting room and the understaffed team of phlebotomists is dreadfully overworked. As a patient needing their services, you can see it and you can feel it. Still, despite the pressure of getting them in and getting them out, Sage managed to remain effortlessly charming and thoroughly professional, all without a hint of stress or frustration. Within the few minutes allotted to me, Sage was able to deal with my complicated paperwork, wade through a tangle of various doctors' referrals, and respond positively to my many questions. My identity was quickly verified, blood was drawn painlessly, and Quest's records were updated in an impressive feat of multi-tasking. Good job, Sage. Thank you for being so nice.
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October 2023 by K. D.
I've taken my mom here twice for blood work and the staff were incredibly nice and helpful. I wonder if things have changed since all the bad reviews? My mom's Dr. didn't forward the order to this lab and so the ladies here kept our appointment open until I sorted it out and we did not have to reschedule. I could see it was frustrating for some people in the waiting room to use the kiosks and not have a person on site to answer questions. It would be nice to have a receptionist or manager to oversee things so the lab techs don't have to do everything. Besides that everybody that works here was doing their best and some of these bad reviews seem really harsh.
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September 2023 by Joanna Bettman
Emily was so kind and soothing with my nervous little boy. She was just what we needed. Fantastic with kids. He has been dreading this, and she just talked him through it all, so patiently! We were in and out within ten minutes. This is going to be my go-to patient service center from now on. Huge bonus that they are open Saturdays so your child doesn't have to miss school. Thank you.
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September 2023 by Maureen Estolas
Great experience with Sharda. My mom is a very hard blood draw and Sharda got it with very little effort. My mom will request her from now on.
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August 2023 by Danielle H.
Had a appointment at 11:30 got in about 10 min after checking in. The girl who did my blood was absolutely amazing her name was Emily and made my experience super easy especially because getting blood done is not a favorite for me. She made me feel so comfortable and relaxed
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May 2023 by Stephanie Baum
Showed up at appointment time to discover 13 other people had the same appointment time and only 2 people working here. Not logical and results in super long wait times and crowded waiting room. If you must go here go in the morning before the waitlist piles up.
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May 2023 by Stephanie Newcomb
Made an appointment online, checked in on the kiosk, brought my lab order, ID, and insurance card and was in and out in under 10 minutes. Very easy process. Sharda, who took my blood was extremely kind and made the whole process painless.
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April 2023 by Lydia Cole
I was originally scheduled at the location in Van Nuys but changed it when I read all their terrible reviews. So glad that I did!I checked in at 8:15 (only 5 minutes before my appt oops) and was out by 8:45!Sharda was super kind and welcoming, and made the process go smoothly.I told her I've had issues with technicians finding a good vein when I've donated plasma in the past, but that wasn't the case here. Sharda took time to make sure she had found a good vein and wouldn't have to dig around with the needle.The only issue I had was that I didn't know that when they say to fast beforehand, you can still drink water! So my blood took a little while to come out but that was my fault, I just had no clue.Definitely recommend this location if you need to get testing done!!!(I was given QR code for a customer survey but I couldn't get it to scan so this was my backup.)
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April 2023 by Amanda Bianchi
I had a great experience - I made an appointment online and was called within 10 minutes of checking in. The staff (including their security guard) were extremely friendly and helpful.
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April 2023 by Bridget C.
It's busy during lunch rush but never had any issues other than my timing. Friendly phlebotomists.
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March 2023 by Julie Braden
Made an appointment a week before and on the morning of my appointment I received a text to check in with the link provided once I arrived. Super easy!After I checked in I walked into the office and had a seat. Within 10 minutes I was called back. The technician was a lovely woman, Sharda, who did a wonderful job of drawing my blood. She also had a beautiful personality and made my morning. Thank you
