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December 2023 by Sifora Stolsig
Thank you so much Rosie! Your professionalism and attention to detail was unparalleled. It took a long time to find what I was looking for and your patience, kindness, and attention made all the difference. I was very impressed and happy with your service. you are truly a GEM to Kay and your customers!
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December 2023 by Claudia Cruz
Thank you Rosie for your excellent customer service you are truly amazing thank you for helping me to choose and work on budget and every detail that I was looking for my special ocasión it took me along time to make a decision and you did ur best !You are amazing I was only coming just to look and I buy the best ring ever !
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December 2023 by Jasmine Kaiklian
Rosie helped my fiancé and I with our weddings bands, gifts for our parents and siblings! She was very patient, knowledgeable, cheerful and helpful during these big decisions like we had today!Pedro was also extremely helpful and kind!Overall such a great experience and will refurnish come back if I need jewelry in the future.
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December 2023 by Gem Cordero
Rosie previously helped my fiancé and I with my engagement ring and wedding band. We loved the service that we received from Rosie so much that we came back to purchase my fiancé’s wedding band and bridesmaid gifts. Rosie was so patient, friendly, and helpful. She provides amazing customer service! We have become loyal customers due to Rosie and will continue to come back to Kay’s because of Rosie.
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December 2023 by Michael Friend
Purchased my wedding band and my fiance's jewelry that she'll be using for the wedding. It took more than an hour for us to purchase our items. Our sales associate tried to use three iPads but had issues with each one for one reason or the other. She was not able to pull up the product or it would not load the page properly. Our sales associate was great but we felt so bad that they have to work with such a frustrating system. The employees are great but the system to make purchases or look up items in the system are the worst. These amazing employees deserve to have equipment that work properly to be able to do their job. It's unfortunate that they are not being equipped with the proper tools to complete a transaction smoothly.
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December 2023 by Nick Jarrard
Another great experience and customer service at Kay Jewelers. Thank you for always finding the right jewelry for us. Shout-out to Pedro and his staff for wonderful service.
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October 2023 by Julie Longoria
Thank You Aydian in the Thousand Oaks Mall for Excellent Customer Service, Friendly, Welcoming, Helpful! If I could give a 100 stars I would! Thank You Management & Staff for taking Pride in training your employees to be Excellent! I highly recommend anyone whom is looking for a gift to this location for Excellent Customer Service!
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October 2023 by Marcie C.
I came in yesterday looking to get my ring resized, there was a tiny bit of a wait only because the previous time I had visited, the attendees (at a different location) did not fill out the information for my ring and the warranty on the receipt, and hence when I came to get it resized they were having a hard time finding the warranty. But they solved it and were very courteous and helpful, I asked various questions about online purchasing and a future ring I had in mind. They answered my question throughly and the experience overall was a pleasant one, I can’t wait to be able to wear my ring again soon! In comparison, The Kay Jewelers in T.O is by far greater than other ones I’ve been to, I would highly recommend them! 10/10
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October 2023 by Peter Duffy
The collections are delightful. There are examples that thrilled my fiancé in rings, necklaces, earrings, and in great sets. The staff are well trained, attentive, friendly to the point they feel like friends.When we had to have two rings resized they gleefully greeted us and provided outstanding service in trying them on.My fiancé noted with an impressed tone how excellent the resizing was done on bothWe will be back as long as we get the same level of excellent sales support and friendly treatment. Thanks, Kaye Jewelers. You have two happy fans.
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September 2023 by Izzy Villa
My wife and I went in to look for earrings for my daughter's birthday and Hannah was so helpful in helping us find the perfect earrings. She was courteous and wrapped it up very nice!
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August 2023 by Monica Castillo
Joanha and Rosie were super helpful and friendly. They helped us find the perfect sweet 16 gift for our niece. Greatest customer experience thus far!
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August 2023 by Zachary Coulter
Great experience, Rosie was awesome and she helped me pick the perfect gift for my mother!
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July 2023 by Amelia Daisa
My mom and I went in looking for a pair of gold hoops after being unsuccessful everywhere else. Rosie was extremely helpful and kind, and even suggested that I try a pair that she picked out which ended up being the one I got! They were perfect! Thank you Rosie for taking the time to be thoughtful and helpful while we looked for the perfect earrings. Thank you! You rock!
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June 2023 by Gen De Guzman
Estevan and Hannah are great! They're very helpful and personable, super patient! They helped us find our perfect anniversary rings and earrings that's within our budget. Thank you so much!
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May 2023 by The Wildmans
Hannah was exceptionally patient while we made our selection for the perfect gift for my wife.