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June 2023 by Colin T.
Been going to Monica for 8 years now. Fabulous and straightforward consulting and simplified filings. Have sent others to her and had the same experience.
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March 2023 by Shaneese Chappell
I was very questionable about H&R block after After many years of using it but when I met Roger he really changed my view on the company. His work was absolutely amazing. I would recommend him to the whole world but I don't want too many people to take him away from. He is excellent with what he does and he actually knows how to set you up for more successful years and this is what you look for and what we need. He is wonderful at his job and although I don't want to recommend them to other People because Because he would have limited time for me and my business ?he is absolutely wonderful
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March 2023 by Clair Levy
Working with Monica at H&R Block made doing my taxes very easy and the online portal made everything very convenient. She provided options if I wanted to put money into my IRA and made sure I knew what to pay for my quarterly taxes as a self-employed resume writer.
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March 2023 by DeShonna Prescott
I got to the office at 6:08PM and the doors were locked. The sign on the door says walk-ins welcome and that they’re open until 7PM today, but clearly both of those statements aren’t true. I wouldn’t have driven all the way out here if I knew they closed at 6PM. I called the office number to double check the business hours and of course no one answered so I left a voicemail. I saw a lady walking around inside the office so someone is there, I guess not open for business during business hours as advertised. Very unprofessional and inconsiderate of customers’ time.*update: I went into Sally’s next door and when I came out I saw a “tax professional” locking up and closing the office at 6:30PM. What a joke.
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February 2023 by Spencer B.
I usually do my own taxes this year with a few side business is it made it difficult I had a few issues I brought my Tax information here they were so helpful so fast made everything so much easier and I was still able to get what I need it in a refund. Thank you very much highly recommend.
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November 2022 by Krista
This is the best H&R in the area. Every year I work with Ian or Monica and they are both very helpful and make filing taxes easy.
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July 2022 by Michele F
I made an appointment using the online portal for H&R Block to make an appointment for a Monday at 10am. After scheduling the appointment online, I received an appointment confirmation by text changing my appointment day and time to a Saturday, 3pm.I called the office and got voicemail. I left a message with the days/times I was available. I received a call back from a woman who didn't seem to understand the difference between AM and PM appointments and what my availability to make an appointment was. I wanted AM; she heard PM ... a number of times.It was pretty obvious that she desperately wanted the appointment $$ because rather than tell me their office at 1718 Moorpark Rd. could not accommodate me, she scheduled an appointment with me for Tuesday, 11am.I arrived 5 minutes early for the appointment waiting for the "Tax Professional" to show up.At 11:15am, still waiting at the door, I called the main line of H&R Block customer service seeking an update.Turns out the woman had booked me verbally but never put it on the H&R Block calendar, even though she repeated to me, at least twice, the appointment time and date.Apparently, my time's not as valuable as hers.H&R Block tried to re-book me with the same person a few days later. They're kidding, right?Remember, when someone shows you who they are, believe them, especially when it comes to taxes.
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May 2022 by Justin R.
Submitted my info to have my taxes filed over a month ago. My taxes were assigned to Elizabeth Knoss at this location. She has not filed my taxes and has ignored all my messages asking for updates. My taxes are now extremely late even though I got the info to HR Block within plenty of time, the rep at HR Block didn't even bother to file am extension for me. I know message daily asking for the status amd if HR Block is going to cover the penalties/late fees since they did not file it on time. Of course my messages have been ignored.
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April 2022 by David C.
My 2020 tax return has a simple mistake that needs to be corrected. It will require refiling I am sure. I purchased the protection plan as this isn't the first mistake I have experienced here. I called on Monday, left a message for "the preparer" and never received a return call. Today, I left work early to see if the service was better in person, it wasn't! The "receptionist" was on a call with a client, however, was very talented. She was able to text the entire time she was giving advice, she was also rude. I am sorry for disturbing her texting time or Facebook time. I have been going here for years, what a disappointment. I am glad I used Agoura Tax Services this year, I already received my return, they caught the error. Anyone can input data with a program, buy Turbo Tax and save $300+. Last year due to Covid, we couldn't sit there to watch the data being inputted live or we would have caught the error. Bad, bad, noncaring customer service!
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April 2022 by Andrea Ciciarelli
Monica my tax pro was awesome!! Very friendly and super efficient
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March 2022 by Cheryl Lacarriere
Rodger was great he explained everything to me so I was not in the dark thank you so much
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July 2021 by John F.
Should be shut down. They screwed up our taxes, we overpaid, had to pay a new accountant to correct the error. We had "piece of mind" but that seems to be useless. They were also rude on the phone. An absolute joke. Will be reporting to BBB.
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June 2021 by Enrique H.
This office had messed up the address on my Taxes last year which I never received! A year later after contacting the H&R Block corporate and customer service. I still haven't received my tax return. Unfortunately I have to work with the office to resolve my issue. I would not use this tax service because H&R Block doesn't have my back at all! Good for charging absurd amount for a basic tax return on top of which if there is any problem with tax return they will abandon you. Complete lack of professionalism.
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June 2021 by 서성애
Monica at Thousand Oaks H&R Block helped me so great even I am filing from Korea. She is very reliable and fast. Thank you so much
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June 2021 by Craig Meier
I did not have complicated taxes this year with itemized deductions, so H&R Block was the quick and most cost efficient method for me.