Should be shut down. They screwed up our taxes, we overpaid, had to pay a new accountant to correct the error. We had "piece of mind" but that seems to be useless. They were also rude on the phone. An absolute joke. Will be reporting to BBB.
Receptionist is clueless and the online appointment process allows you to book a face to face appointment when they actual location does not conduct face to face tax preparations.Not too mention how outrageous their fees are. Never again H&R Block. How you remain in business is beyond me.
Shirly is the reason she's very professional friendly in courteous and explains everything very well I'll be back to see her again.
COVID-19 Update: Whether you come in to your local Thousand Oaks H&R Block office to work with your tax pro or drop off your documents and go, your well-being is our top priority. By deep cleaning offices, disinfecting high-touch areas after each appointment, and social distancing, we’re doing our part to keep our communities safe. You can even work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents.
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