-
March 2024 by Jayne B
Vegetarian options: Several, just not vegan.
-
April 2023 by Brandon C.
Stopped in today, wife got a two scoop cone, I ordered a banana split.Super small scoops.Once I got the whip cream off. There was barely any topping. I asked the girl that made it, and she replied to me that the topping doesn't stay on top and slide to the bottom. I'm 62 years old been going to Baskin Robbins all my life like I don't know thisI know some topping goes off on the side, but when there is barely any on any of it all I have is a banana boat with three scoops and a banana. There's literally maybe a teaspoon of each three toppings, and she wouldn't do anything more about it. almost $11 with tax for a banana split. I don't know if it's companywide or this franchisee/owner. I can get a better banana split somewhere elseJust another example of corporate America on the take
-
February 2023 by Ann S.
Baskin Robbins is such a special place to me. It reminds me of my childhood and I love stopping in for a treat. I had to take off two stars because I'm bothered by the fact that they don't wear gloves or wash their hands before handling the ice cream. We've been to this location many times and nearly every employee has this problem. Do I want you to handle money or touch your hair and then grab my ice cream cone (the part that isn't wrapped in paper)? NO! Do I want you to touch my daughters ice cream toppings with your dirty hand? NO! Gloves are not worn to keep your hands clean.....it is to ensure that the the food being served is not contaminated by your dirty hands. That is all.
-
January 2023 by Alexandro S.
I at first didn't realize this was a Baskin-Robbins, just because of the sign being different from what I'm use too seeing on a Baskin Robbins. Overall, great service, straight to the point. After my group and I got our ice cream, we sat at the provided table that was available inside. One thing I would say is that it's easy to miss the ice cream flavors that's on the left side because it's placed in an angle where you don't think there's more ice cream, but there is. Overall, clean, friendly service and great environment to eat ice cream at.
-
December 2022 by D D.
We keep returning because of their consistent fast great service. The workers are so friendly. The only complaint or suggestion would be to improve the packaging for the banana splits they don't hold up to well with delivery.
-
August 2022 by Joseph Focil
Our kids love this place!!
-
March 2022 by Dennise Franklin
Staffs were super nice and the place is clean. The ice cream and cake selection were fantastic.
-
March 2022 by Fernanda Ramírez
They have many flavors, I recommend the chocolate almond! It’s not too bitter neither too sweet??
-
November 2021 by Diane M.
Every year my mom gets me a ice cream only cake from baskin Robbins fit the last 40+years. Yesterday she went to pick up my cake and her car wouldn't start. My mom is a 82 year older widowed women and she called the store and asked if any chance they could deliver the cake to her as she lives 5 minutes away. The manager, I believe her name was Samantha, said she'd be off work at 4pm and could deliver it than fir her. This made my Mother's day and i wanted to recognize the superb customer service she gave my mom. Thank you samantha!
-
August 2021 by Karen R.
Not great. Twice I went in for a milkshake, asked the person making it if they can please make it extra thick. Twice I got a shake that was like drinking water and the cup was only 3/4 full. I won't be coming back here again
-
August 2021 by Daelen B.
Justin was an absolute blessing. He was so nice and helpful during my ice cream craving. I have never seen a man handle a scooper quite so elegantly. Strong recommendation
-
July 2021 by Brittney D.
HORRIBLE customer service! Probably the worst we have ever experienced at any ice cream shop! The term: "The customer is always right" is not a term this Baskin-Robbins location is familiar with. Last time we stopped in, they were out of our favorite flavor, Oreo Cold Brew. The employee helping us at the time promised it would be back in stock as soon as possible. Confident as ever, we marched up to Baskins for our long-awaited cone of this delicious java flavor. And what were we met with? Unhelpful workers. Unpleasant service. Unrealistic excuses!!! 1. The three teenage boys working told us they DID have Oreo Cold Brew "in the back", but refused to grab us a single scoop (probably more because they were closing in 20 minutes). Remarking that if they did do that for us, they would be "fired on the spot" by a manager who was not even present. Talk about poor management!!! Your employees are so frightened by you that they'd rather piss off customers than face your wrath? News flash: I worked at an ice cream store for YEARS, and grabbing ice cream from the back is not and never should be a problem, especially for a customer! Definitely NOT a fireable offense. 2. Your younger employee working on the closing shift of Sunday June 25th was a rule-follower to an asinine and annoying degree. We tried to order a small shake with two scoops (one pistachio and one butter pecan). He proceeded to explain, for what felt like fifteen minutes, how there is only one scoop in a small shake...HOW? After being difficult, he flips through his little shake manual and discovers a small actually has TWO scoops, not one. You'd think he would be apologetic and accommodate us for not only wasting our time, but also HIS mess up. But no. 3. After all of that, on our final order, he scooped us a tiny a** serving of ice cream (one made for a child). We didn't order a kiddie cone, sir. But, we sure as hell paid for double that... THREE STRIKES. YOU'RE OUT! Their employees definitely do not put the customers first. Rather, they put their customers through an unsolicited master class on Baskin-Robbins' rules. Sorry, not interested!!! Learn how to say yes before saying no to LITERALLY EVERYTHING a customer asks you for. I get that you have rules that need to be followed, but we shouldn't leave feeling exhausted. Thank goodness we didn't order sprinkles because I'm sure they would have counted them out one by one for us. Way to go, boys!!! You turned our fun night out into a total back-and-forth charade!!! Will not be returning even if they DO decide to stop hoarding the Oreo Cold Brew in the back.
-
July 2021 by Brittney M.
HORRIBLE customer service! Probably the worst we have ever experienced at any ice cream shop! The term: "The customer is always right" is not a term this Baskin-Robbins location is familiar with.Last time we stopped in, they were out of our favorite flavor, Oreo Cold Brew. The employee helping us at the time promised it would be back in stock as soon as possible. Confident as ever, we marched up to Baskins for our long-awaited cone of this delicious java flavor. And what were we met with? Unhelpful workers. Unpleasant service. Unrealistic excuses!!!1. The three teenage boys working told us they DID have Oreo Cold Brew "in the back", but refused to grab us a single scoop (probably more because they were closing in 20 minutes). Remarking that if they did do that for us, they would be "fired on the spot" by a manager who was not even present. Talk about poor management!!! Your employees are so frightened by you that they'd rather piss off customers than face your wrath? News flash: I worked at an ice cream store for YEARS, and grabbing ice cream from the back is not and never should be a problem, especially for a customer! Definitely NOT a fireable offense. 2. Your younger employee working on the closing shift of Sunday June 25th was a rule-follower to an asinine and annoying degree. We tried to order a small shake with two scoops (one pistachio and one butter pecan). He proceeded to explain, for what felt like fifteen minutes, how there is only one scoop in a small shake...HOW? After being difficult, he flips through his little shake manual and discovers a small actually has TWO scoops, not one. You'd think he would be apologetic and accommodate us for not only wasting our time, but also HIS mess up. But no.3. After all of that, on our final order, he scooped us a tiny ass serving of ice cream (one made for a child). We didn't order a kiddie cone, sir. But, we sure as hell paid for double that...THREE STRIKES. YOU'RE OUT! Their employees definitely do not put the customers first. Rather, they put their customers through an unsolicited master class on Baskin-Robbins' rules. Sorry, not interested!!! Learn how to say yes before saying no to LITERALLY EVERYTHING a customer asks you for. I get that you have rules that need to be followed, but we shouldn't leave feeling exhausted. Thank goodness we didn't order sprinkles because I'm sure they would have counted them out one by one for us. Way to go, boys!!! You turned our fun night out into a total back-and-forth charade!!! Will not be returning even if they DO decide to stop hoarding the Oreo Cold Brew in the back.
-
June 2021 by Belter 007
Used to be good. They keep the ice cream too warm. It is barely clod enough to be scoopable Second time in a row I could not finish it because it was so gross.
-
May 2021 by Carl B A.
I am still upset about my experience at this location. I arrived 10 minutes prior to closing and waited patiently until I could get inside to place my order. Obviously, there were several parties ahead of me. Upon going up to the counter the teenager working that Sunday night informed me that they were closed. I advised him that I had been waiting for 15 minutes to get 2 scoops of ice cream... with that he said, "we're closed!" He refused to serve me... I got so upset that I demanded that he serve me to 2 scoops which at this point he reluctantly served me. A poor exhibit of customer service! I will never go into the Newbury Park location again!!
