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October 2023 by Ryan B.
Unreal !!!!!!this is an ongoing issue every time I step foot in this branch. Always a huge line with no tellers.
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May 2023 by Connie Baade
We've had a business account with this bank since the 90's.They not only have the worst customer service, they've incorrectly deposited our checks with another business even though it was clearly stamped with our account number. As the customer we figured out the error.
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April 2023 by Pau A.
Stay far away. Worst customer service. I came for a drop in and they would not assist me. There was only one person working and I told them how my situation was an emergency, there was no one else present here, and they had 10 minutes to spare before their next appointment and they could not assist me. They brushed me off. Never again. I will stay far away from here.
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April 2023 by Stephen F.
Worst bank ever! Called the 800 number to close one of my accounts, spent 1/2 hour on the phone with a representative only for them to say "for some reason we're having trouble closing your account and you will have to go into the bank to have it closed" So I went to the B of A branch in Newbury Park, waited in line for 20 minutes because their was no employees available except behind the glass counter, when it was my turn I explained why I was there, the bank teller said she couldn't close my account and I'll have to speak with another bank representative but unfortunately no one was available to help me today! I made an appointment for the very next day but when I arrived I had to wait again because the person I was meeting with was late coming into the branch. I waited 15 min for him to arrive! I was so miffed I had him close ALL my accounts!A major bank like B of A should no better and not treat customers like they simply don't care.
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January 2023 by Haruhiko Casey Ohya
Kelly was nice and very helpful.Waiting in line should consider a numbering system (even Costco has this), so that people can sit down and wait for their turn.Couldn't bare to see 2 old ladies having difficulty to stand having to queue more than 15 min, when there were office clerks sitting in nice cubicles drinking coffee.
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December 2022 by Maria Andrade
The worst wait for seniors.. only 2staff and they don't look happy to be helping.
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September 2022 by Mikaela Murphy
Matt Fogelstrom was extremely helpful and patient with our family. Would 100% recommend coming here and working with him for any banking needs.
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September 2022 by Tim N.
Very BAD customer service. I waited for 20 minutes in line because they had only 2 rep. at the window but the lady decided to take lunch even though there is a long line. When I got to the window and try to exchange foreign currency, the guy told me he doesn't do currency exchange and I will have to wait for the other lady to come back from lunch and she just left while I was in line.
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April 2022 by justin southon
Literally always a line out the door. One maybe two tellers, but no more, working at all times during the day. Extremely slow. If you are in a hurry don’t go here.
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April 2022 by Rick T.
Such poor customer service! There is a line of customers meandering throughout the lobby, with a handful of staff behind the counter not stepping in to help. Once I finally get to the counter I am told that they cannot help with my simple little matter and that I must call the 800 number. So next I get to spend another 45 minutes on hold, because of what the recording describes as "unusually high call volume", before an agent finally picks up and completes the matter in all of 2 minutes. Ridiculous!
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March 2022 by Haruhiko Ohya
Kelly was nice and very helpful.Waiting in line should consider a numbering system (even Costco has this), so that people can sit down and wait for their turn.Couldn't bare to see 2 old ladies having difficulty to stand having to queue more than 15 min, when there were office clerks sitting in nice cubicles drinking coffee.
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February 2022 by Larry O.
I deposit over 600,000 a year into this B OF A branch. Everyone in here is rude. Kelly just sits there with a stupid look on her face when you ask her a question. Taking my business elsewhere.
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November 2021 by Mark C.
My wife has been trying to handle her mother's banking needs at this branch for awhile now. Every time she goes in there to fix a problem, she gets the run around. Several employees have been rude to her on many occasions. They have given her the wrong information which caused a serious waste of time. They refused to deposit a valid check into a trust which was made out to the trust. I also had many problems there years ago when I had an account there and ended up closing all my accounts. My wife will be doing the same with her mother's account as soon as it's feasible. Basically, don't go there if you don't like rude and snarky people.
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October 2021 by surya k
Nice experience
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October 2021 by Andy B
Long lines, two cashiers working and three guys standing and smiling.
