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May 2023 by Jake Monast
Why anyone would continue to bank with a company that closes all locations inconsistently in a 25 mile radius before four is beyond me. Hasta la vista baby, I’m out!
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February 2023 by Claudia Oseguera
Worst location! I love BOA but this especific location sucks...after 1 hr there they dont resolve nothing ...
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September 2022 by Lucas seymour
Went to this location at 1:30pm on a Thursday and the doors were locked. Employees inside saw me and did nothing.This keeps happening at BOFA locations. It’s like they want me to close my account. Just terrible
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September 2022 by Ashley GB
Avoid this specific location. Always closed and when it is open employees are rude and unprofessional.
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May 2022 by Aca Pupu
This is the worst location I've ever been to. Avoid at all costs. Find another one if you can. Rudest employees I've had the displeasure to deal with in a very long time.
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March 2022 by Wariss A.
This branch is always closed now at random times on random days. Went to the one on Avenida de Los arboles and that one opened at 1:05pm....
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January 2022 by Jeremy Aronson
Horrible service incompetent head manager! They are using Covid to cut corners and don’t even do so much as answer the phone!
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September 2021 by Charles Louis
Got to the branch at 3:27. I noticed an unusually long line at the ATM machines. I reached to open the door and discovered that the branch was closed. No reason why, just because. No note on the door as to why. No referral to the closest "open" branch; just closed.
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September 2021 by Enrique G.
I when to make a payment and I ask the person her name is soha. I would like to make a payment. I repeat to her 3 times what it's my payment she continues to Ask me how you going to pay. Without checking my account. She didn't respond or give me a answer. I won't recommend this location of bank of America to anyone else family and friends. By the way I switch with the other person to make my full amount payment in cash I won't come back to this location never. Thanks Michelle helping me with my payment.
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November 2020 by Jeremy Amthor
ATMs are always out of serviceConsistent poor customer experience
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November 2020 by Jeremy A.
ATMs always out of service Consistent poor customer experience! This branch is now 0/5 at meeting my expectations. Not customer focused.
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November 2019 by J S.
This Bank of America has very nice employees. Sanj, is an outstanding manger, who overlooks everything, to make sure all details are in order and correct. Cameron was really nice and welcoming. However, the BofA operator said he was suppose to help me with the online and app. They promised me that the vault door, which was open, would normally be closed as well.
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October 2019 by Richard C.
Lazy people here that careless about you. I don't think corporate who's right across the street know how these people act.
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October 2019 by Rob B.
I personally don't like Bofa. However, I need to have an account here for circumstances. Banker's name is Sanj who assisted me. He was able to help me very much. Only reason for the 5 stars is him... Highly recommend asking for him if your going to open an account or have any questions!!!
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October 2019 by Mark B.
The lack of customer service has finally driven me to look for a new bank, after 23 years with Bank of America. I took a heavy bag of coins to the Oaks Mall Branch, like I did 5 months ago, to be sent to their location for counting and deposit. I was told flatly that the policy changed in 12/18, and that they would not do it for me. I said that I had done it 5 months ago, and was asked who I worked with on that (Really? Like I would recall that person, since they switch Tellers frequently?). I was also asked if it was personal or for a business. (So - they would have done it for me, if I owned a business?). The Manager was not there to speak with (of course), so the other Teller suggested I try another Branch - really? What this comes down to is that BofA does not care about serving the needs of individual retail clients, and has not for some time. They would not take US currency from me to deposit - plain and simple - while they did this for me 5 months ago? It's not like I am a coin collector that comes in weekly to turn around coins - this is just a more realistic means of depositing the money - than getting ripped off by Coinstar at Von's or Ralphs. I am not a political person, but maybe Elizabeth Warren is right - the banks are too big, and do not care about individuals - unless - you want a mortgage, car loan, or something where they make gobs of money. BofA serves their shareholders well, but not their customers. You stick my coins in a bag, ship them to your central location with other cash that needs to be moved, put them in a coin counter, and then enter the amount as a deposit from the enclosed form. Is that so hard? So costly, that you cannot serve your clients, while you make money on their money every day? Shame on you, Bank of America. After 23 years, I am now looking for a friendlier bank. For anyone else looking for a new bank - try another bank.