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March 2024 by Beverly W.
Angel Lopez from Auto Club replaced my Chevy Silverado truck battery at my home 3/19/24. His diligence and caring about what he was doing was outstanding. There were several issues going on and he was very patient exploring all the areas that could possibly be causing the problem. He explained everything to me as he went along with his testing equipment and was very patient with all my questions. I rarely write reviews but he was so efficient and so kind and I want to share this today. Sincerely, Bev
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January 2024 by Bill S.
Following years of neglect by our insurance agent we decided to follow up on family and friend's recommendations to look into AAA insurance. Wow! We went from insurance neglect to wonderful AAA agent Lianna Valdez. It quickly became apparent that Lianna was the person we wanted on our side--truly a knowledgeable professional while being so personable and sincere. She evaluated our insurance needs and began immediately providing solutions. We are now thrilled to have Lianna as our agent and AAA is fortunate to have her on their staff.
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January 2024 by Kiki L.
Laura Cox rocks!!! We almost booked with Costco. And I believe that no one would have taken care of us better than Laura. No question is too stupid. She answers right away with a smile on her face. I can see it through the emails. You won't be sorry. Prices good as well
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December 2023 by Randy V.
The Thousand Oaks Office is conveniently located, clean and the employees are very professional. I was in and out in ten minutes. They were extremely helpful regarding the service that I requested.
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December 2023 by Mark S.
I'm reviewing the location and not the service like others. I don't know if I've ever been to a place where all the employees around were so nice and helpful. The wait was fairly short but while waiting my turn I was able to hear how the customers were being treated and it was amazing. I highly recommend them.
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November 2023 by Teresa H.
Last night, my 19 year old daughter had a tire blow out at around midnight on her way home. She called for a tow truck to help. She placed calls 5 times, I called in 3 times because she wasn't getting anyone to come. Almost 5 HOURS later, a tow truck came. So from midnight to 4:45 am, she was stuck on the side of the road with no help. Fortunately, her wonderful boyfriend stayed with her, but if she had been out of town and we couldn't get to her to help, she could have been in more danger. As it was, she was stuck in her car on a very cold night with no response from AAA for way too long. I was extremely disappointed with the service we have paid for for many years. I was also disappointed because TWO Simi Valley police cars passed them by and didn't stop to ask if they needed help. I mean, why would someone be in their car on the side of the road at 3:00am?
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November 2023 by Matt H.
I've been with AAA for over 15 years. I recently dropped one of my insured vehicles because I got rid of the vehicle. AAA charged me $41 as a premium adjustment. I phoned and spoke to one of their agents who told me that I had my premium adjusted up because I dropped the one vehicle and lost my multiple vehicle discount. I still insure four other vehicles with them, and I lost my multiple vehicle discount? Then, the agent began to try selling me additional insurance. I will look elsewhere when it comes time to renew. I already fired AAA homeowners policy when they spied into my backyard and threatened to cancel my policy because I had a trampoline. I renewed with another company.
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November 2023 by Chuck B.
When my Farmers homeowners insurance policy came up for renewal, I shopped around for a better rate and thought I found it with AAA in Santa Clarita. I provided all the accurate information, and they even performed a video inspection of my home. I paid the $3,134 annual premium in full. Farmers wanted $3,250 for the same policy. Then, already a month into the effective date of my policy, my AAA representative calls to notify me that they need to do another video inspection. Following the second inspection, I received notice that my annual premium has increased from the $3,378 I paid in full, to $4,947 - an increase of $1,569. To make matters worse, this increased amount is retroactive to the day after the video conference, and 3 days before I was notified. When I switched from Farmers to AAA in the first place, it was just to save $116, only to discover that someone at AAA is of the opinion, based on the video, that my house is worth more than what AAA originally quoted, and to what I agreed to, despite the square footage and everything else being the identical property characteristics I had provided, all of which were accurate. To make matters worse, Farmers will not offer to renew the policy I cancelled so I'm now responsible for paying and huge amount of money I never agreed to. In the attached letter, you can see that AAA blames this on my AAA insurance representative. My AAA insurance representative blames this on AAA. Regardless of who's at fault, I'm the one that suffers the penalty. I'm checking with the Better Business Bureau to see if it was even legal for AAA to force an increased premium mid-policy that I never agreed to, and to make it retroactive to a date prior to being notified. If you're considering homeowners insurance through AAA, please beware that this can happen. I'd hate for others to experience what I did. It's all about AAA, not about the Customer. AAA is the absolute worst, that's all I can say.
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October 2023 by Edward C.
Don't bother calling to try to talk to a human. They made it impossible. Though it publishes a local (805)number, it leads to an endless, half-useless litany of recordings. The office itself is great; the phone services: useless.
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September 2023 by Jig S.
contacted AAA customer service to get assistance per the letter I received when they informed me they were dropping our coverage for our Condo/Earthquake insurance because of our second claim from an un related water leak to the first. I called to get assistance with getting another insurance company they could recommend as recommended on their letter they sent us as per Ca. law. The over Caffeinated lady I spoke with informed me they have no one to recommend because insurance companies are dropping Ca. and kept telling me I don't understand what she was saying (I did but she offered no answer to my question) and wouldn't stop talking talking over me & interrupting to get a word in. after she said for the third time that just didn't understand and rudely I might add, I finally said, "wow your kind of Snippy" after which she said "I'm going to disconnect this call now because I don't want anyone to speak to me this way"...lol 20 years with AAA for everything and treated like a peasant. If she worked for me and I heard this recorded conversation, she would be dropped like a filter full of used coffee and filed in the round bin.
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August 2023 by Rabo K.
This used to be a great service. Waste of money now. On hold for an hour just to get a new batter. The virtual assistant doesn't work. 19 years. Their insurance rates stink now too. Go with Wawanesa instead.
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August 2023 by Errolyn E.
On Saturday, August 19, 2023 while leaving LAX and entering the tunnel I got a "blow out", and within approximately 15 minutes AAA came to my family and my rescue. The AAA representative was professional and polite. However, I believe he needs to be "pulled off servicing the public" and get the training he has proven he needs. While getting my tire changed, I briefly spoke to your co-worker but I was more focus on speaking to our two daughters in the car (one who is a minor and the other one who is special needs). Before signing off the documents, your coworker stated he "threaded out" TWO of 5 of my "tire nuts" which was purchase less than one year ago at American Tires Fontana, Sierra Lakes Store. At no point in the conversation, your employee stated driving at 65 miles per hour at a distance of 68 miles (from Los Angeles to Fontana) was dangerous based on the tire was only secure by 3 Tire Nuts. At about 5:29pm, one minute before closing I went to American Tires Sierra Lakes, Fontana. I was told I should have NEVER drove my car the distance and at freeway speed because it was dangerous. Based on this level of negligence, I am asking for this person to be terminated because he placed my children, me and the other drivers/passengers on freeway in danger. More importantly, I am asking for this 3rd party servicing company contract to be immediately suspended based on the level of danger my children and I were subjected to under AAA care. After the tire "area" was inspected, it was NOT a tire nut problem. Your coworker BROKE 2 of five of the "tire's bolts off". Sunday was Sunday, so I did not take the car to repair. Monday was Hurricane Hillary Day, and today I am planning on getting this problem taken care of. This incident will delay medical treatment appointments and other important appointments by 2 hours or more. I would like to be immediately reimbursed for this service cost, and be compensated in some way. As you know from my membership status, I have been with AAA over 29 years as a membership. Until this time, the third party AAA have hired has not contacted me. If my car is not repaired immediately, I would like a rental car. However, I never paid membership, hired the 3rd party. My philosophy is very simple, I paid AAA membership. I made a direct call to AAA hotline for services, and a service van labeled AAA came to do service on my car. I will be making the public know about this incident via Yelp and Google because AAA is a multimillion dollar cooperation and better is expected. More importantly, if the neglect of the employees caused harm or injuries to others maybe this post could serve as aide.
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August 2023 by Chris A.
It's so great to have a AAA membership so much easier than going to the DMV the staff is always so eager to help
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August 2023 by Michael S
I have AAA Auto & Home Insurance. Been with them for 28 years. I continue to be so impressed with them. My daughter has been in two car accidents in the last 2 years and when filing a claim, my experience with AAA has been great. The claims people are very friendly, good communicators, and followed up several times to make sure my daughter got home safely. Because she spun out in the snow, they ended up making it a no-fault claim and did not raise her rates. They reimbursed us for the expensive tow bill from Boulder to CA and according to the body shop that fixed her car, the claims adjuster was easy to deal with (which I am told is not always the case with other insurance companies who try to nickel and dime the claim). As for my AAA home insurance, all my neighbors have seen their rates sky rocket in CA. Mine have stayed the same. Highly recommend AAA.
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July 2023 by Cheryl B.
I popped in without an appointment at 4:30 in hopes of squeezing in to get a passport photo and application and I had a brief 15 min wait and paid about $10 and left with application, passport photos and a map for my next vacation, the rep also gave the child I had with me a child's map with the states on it - very fun and cute!
