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August 2020 by Mira G.
This check into cash is very professional. And always very friendly. They are very helpful and i recommend the sunnyvale location.
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October 2019 by Brianna T.
It was my first time using a check cashing company and I wasn't sure about the process. I was helped by a young lady, i believe her name was Samira. She was very informative And made the process very easy and answered all my questions I definitely will be back!
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November 2018 by S T.
Came here for Western Union service. Before driving I called in advance and asked if they are able to give the amount that I was supposed to receive. The lady with the Indian accent asked my name first saying that the conversation is recorded, no problem with that, she said that doesn't know if she can give any amount until she can check two ID's, and SSN, address etc. I said sure all are good, I have ID with an address 2 miles away from the location, passport, SSN. But I insisted twice that if she can tell that it's having the amount that I was supposed to receive before driving to their location (according with WU website advise you to do that). She said if I have everything yes they have the amount. So 15 minutes later, myself and my husband showed up there, the door was closed, I see them inside, two ladies, the door it's getting unlocked from inside we are let in, and I start again ...I just called you 15 minutes ago....bla, bla, ...and guess what, the other lady is telling us that they don't have that much money to give! So I said but I called you to check that as WU advise on the website and I said the exact amount I am receiving! Her answer was, but we can not confirm the amount because the phone conversation is recorded . Go figure! I assume if you get a bigger amount of cash using WU the only thing you can do is to drive around from location to location, enter, ask, leave ....until you give up! Don't know if it's WU rules, the location rules? We left receiving a "have a nice day". Were they angry that I insisted asking if they have and are able to give the amount that I was supposed to receive? I have no idea! But definitely puzzled by the service offered after giving a phone call to make sure we don't drive for no reason. Actually they called me back after my 2 calls went to voice mail. Nice gesture! But the outcome was disappointing!
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March 2018 by Deanna L.
The 5 stars is specifically for this branch!!! I did business with their sister store in Mtn. View and actually had such a bad experience that I had to have my account transferred to this store. I have NEVER had any sort of problem since I switched stores. The manager of this branch is Samira and she is incredible! Talk about having a true knowledge of customer service practices and being able to execute superior skills in them....CONSISTENTLY! She has a clear understanding that when people find themselves stuck between a rock and a hard place and find themselves needing a little extra help...in the form of a payday loan...it is normally a stressful situation for the customer. Samira handles every customer with compassion and grace. She is so personable that I actually look forward to making payments... If you need help give her a call and go see her. This is the best place around Sunnyvale for a payday loan.
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December 2017 by Shawn Craven C.
The customer service here is above all the most amazing. The management is abunch of sweethearts and has helped me with a ton of situations in life i was struggling with financially i was able to find help here. Highly recommended!
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December 2017 by Ash A.
Came into this branch the other week and the nice lady samira helped me out with my payday loan and made it all simple. Would recommend if you need this service
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November 2016 by R M.
"Open" sign displayed during business hours, yet the door was locked. I was then told they had no money and I would have to wait half an hour for them to return.
