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November 2023 by TOSHI TANAKA
Sales person Nobu was very kind enough to throughly explained almost all the features and functions of the vehicle he has been very helpful.The only offset was a long wait and we only had one spare key and has to wait for another 6 to 8 months.
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November 2023 by Michala
Ahmad was very patient and helpful when I went in to buy a vehicle. I'm from the midwest so customer service is at the top of my list. He worked with my needs and really spent the time. He made car buying a pleasant experience.
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November 2023 by Daniella Klebaner
Update: picked up our car today - it’s flawless! Amir made it happen within less than 2 months! He worked so hard, and stayed late tonight to work with our schedule and get us done quickly so we could get back to our kids.Finding a Sienna these days is not easy. We were looking for our first brand new car and the waitlists and upcharges were overwhelming. I have so much respect for dealers that only sell at MSRP, though I know the wait is long as a result. This is a dealership that operates with integrity. We have been working with Amir who has been so kind, attentive, and has gone above and beyond to get us a car earlier than the projected date. He was a pleasure to speak with from the first phone call. We can’t wait until our car gets here and recommend working with Amir wholeheartedly for a positive experience. He’s the real deal. Of note, my parents bought a car from here over 15 years ago and also sung their praises.
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November 2023 by Angela Z.
I had an outstanding experience purchasing our new 2024 Corolla Hybrid SE from Toyota Sunnyvale just a month ago. The entire process was a refreshing change from our initial visit to another dealership, which left us feeling disheartened due to the excessive sales pressure and exorbitant dealer markups they attempted to impose, asking for an additional $3,000 on top of the price. They even tried to bundle unnecessary add-ons, further complicating the experience.However, our visit to Toyota Sunnyvale was a complete turnaround. Delon warmly greeted us and patiently introduced us to the range of cars we were interested in. The primary point of contact for our purchase was Mahipal, who displayed exceptional patience in addressing all our inquiries. It was so remarkable that, by the time we finalized the contract, it was already 8 pm on a Sunday.As newcomers to California, we also greatly appreciated the valuable insurance advice they provided. Two weeks later, when we returned to pick up our new car, Mahipal had meticulously prepared it and took the time to ensure we were thoroughly acquainted with its features.For those seeking a dealership that offers fair pricing with no markups and a team of professionals who genuinely care about your needs, I wholeheartedly recommend Toyota Sunnyvale. They've made our car-buying journey an absolute delight.
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October 2023 by Jesús Guillermo M.
Visited today around noon with my wife and daughter shopping around for a new SUV, thinking about trading in ours for a new one. From the get go, the sales rep that was hanging out on the lot was apathetic, unmotivated and with no sense of warmth or effort to connect with us. She left us out in the lot for over half an hour "while the car we were trying to see came back from a test drive", then proceeded to only show us used cars, and abandoned us while we were asking her questions for a different group that arrived while she was "helping" us. I believe her name was Amanda.She essentially handed us over to a different man named King, who was a bit nicer, but still no effort whatsoever. He appraised our vehicle quite low, but understandably so to a certain extent since our car is a bit damaged on the exterior.Overall, although they claim to have MSRP or lower prices, the experience was quite disappointing and unpleasant.We will most likely shop somewhere else for our new vehicle.
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October 2023 by Carter R.
It is very disheartening to feel like you can't trust a major dealership. Against my better judgment, I submitted a application for financing to Toyota Bank... as suggested by Amir. This has all taken place today.Toyota Bank denied my application with zero dollars down... Which is totally fine, the issue is what happened after that. Amir and whoever he's working with to get this deal done submitted my application to other banks... I never approved that decision. I never wanted that to be done. Since I was getting emails from Experian about the additional credit inquiries, I called Amir and asked him to stop screening my credit. The calls kept breaking up so I texted him as well. I was told that it's only one pull and it's not an issue. Since I didn't get approved by Toyota they got approval from Ally, so on and so on... this was a decision that they made to try and finalize a deal so that they could sell a car...Mind you I have a preapproval from Golden 1, I was merely comparing rates and trying to find a better option than what Golden 1 presented to me. I thought Toyota Bank could be a reputable option. I don't want to have my credit pulled countless times... And I made this very clear. In fact, the question that I asked a mirror to start this whole thing was if he had any lenders he could suggest... I called back and was really frustrated and wanted to speak with a manager because I didn't feel that my concerns were being taken seriously. I felt like the issue was being pushed aside, and the sale of the car was being shoved down my throat. Whenever I call back I keep end up speaking to Amir so I asked him to speak to a manager. The call is disconnected after I'm on hold and then he calls back and takes his phone to the manager Kevin.The moment Kevin gets on the phone he just starts talking nonstop not even listening to my concern. Needless to say I won't do business here even though they have the car that I want. I don't even feel like my file is safe there because of how they seem to do business.I understand the eagerness to sell their product, but it's important to address the customer's concerns before pushing your agenda. I don't feel confident shopping with this dealership.They sent my application to: Wells Fargo, Toyota, 700 Credit, Ally, and BofA.... but according to them, it's only 1 inquiry.
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October 2023 by Miguel A.
Dear Sir/Madam,I am writing to express my profound dissatisfaction with the extensive delay in repairing my truck, which was purchased from your dealership on September 6, 2022 and is still well within its warranty. The timeline of events is as follows:1. On September 28, 2023, I had to arrange for my truck to be towed to your dealership due to a critical malfunction.2. On October 1, 2023, I was informed that both the engine and transmission required replacement.Regrettably, despite my persistent efforts to obtain updates regarding the progress of the repair, I have not been provided with a clear estimate for the completion of the repairs. Furthermore, my request for a loaner vehicle, which I made in recognition of my deep reliance on the truck for my livelihood, was unjustly denied. This situation has resulted in a considerable loss of productivity and income, having a severe impact on my ability to make a living.I am compelled to request adequate compensation to address the protracted repair time, the absence of effective communication, and the refusal of a loaner vehicle. I sincerely hope for a swift response and a cooperative effort to reach a satisfactory resolution on this matter.Sincerely,Miguel Arcos
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October 2023 by Jessica R.
I honestly regret purchasing my car here. They don't charge dealer markup- that's the only reason I purchased a car here.We needed 2 additional cars, 1 used and one new, and the sales department is absolute rubbish. To start, the sales rep that sold me my car stated he would help with the other two we need. And then ghosted us. I don't know how I got lucky with my car and having a good experience. We then reached out to a different representative, who agreed to help, but never followed up on any cars. For the new car we needed, he stated he placed us on an expedited list that would ensure a car within 6 months of May 2022. Never returned any calls or texts. I visit in person and am told when we have a car we will contact you. I ask about used veichle that we were looking into, and they aren't there anymore (sold, moved, etc, no communication). I then communicate this with the service department via a review and get connected with another representative who informs me I wasn't even on the priority list (this is June 2023). After speaking with management they try to get us on a list for 6 months from June as opposed to 8-12 months from June 2023 when we originally inquired about this from May 2022! And now there's no communication or follow up. I visit in person and the sales department is rude.We ended up purchasing a used car elsewhere and honestly may just pay the markup and purchase the new veichle at another dealership as well. This is absolutely ridiculous.
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October 2023 by Gundapi C.A.
One of the amazing and ethical dealership I have ever been into. I never though dealers can be this good. Here is my story.After talking to many dealers, found that they are one of those offering the car at MSRP (No mark up). I had booked my Camry with them by paying $500 booking. Very smooth process.The car arrived a week before as they promised. This was fantastic. But had to cancel my booking due to color change I wanted.I did not have to follow up for refund at all. The $500 check came to my home within a week. I was stunned. This was really impressive. I had bough cars before with other dealers. Most of them never stood by their words and promises or trick into something else. Hats off to Sunnyvale Toyota. You guys are just amazing.
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October 2023 by David Parkison
I had the pleasure of working with James Tran today, and I couldn't be more satisfied with my car buying experience. From the moment I walked into the dealership, James was incredibly knowledgeable, attentive, and professional. He took the time to understand my needs and preferences, and he went above and beyond to finalize the sale for me.James's friendly and approachable demeanor made me feel comfortable throughout the entire process. He patiently answered all of my questions and provided valuable insights that helped me make an informed decision. What truly stood out was his dedication to ensuring that I was completely satisfied with my choices.Thanks to James, I drove off the lot in my dream car today, and I couldn't be happier. If you're in the market for a new vehicle and want a stress-free and enjoyable buying experience, I highly recommend reaching out to James Tran. He's an exceptional car salesman who genuinely cares about his customers and their needs. Thank you, James, for making this such a positive and memorable experience!
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October 2023 by Takumi Y.
It is my 5th experience when I come to US in 25 yrs. My previous car is old enough and I would like to update my daily commute car. I and my wife came here Toyota sunnyvale since they build good reputation in Bay Area, (yes, they are NO MARK UP) Ahmad is helping me to find the best car, we need and I eventually pick Toyota Crown XLE. I don't need leather seat, but no sun roof with lighter color, but my wife prefer ..... He is not only patiently listening our voice, he also quite knowledgeable. Moreover, he doesn't spend long hour to push all extra insurance, which I do not need. He is professional, knowledgeable and prompt and he doesn't waste our precious time. I only spend 2hrs including testing drive. If you are serious buyer who looking for no markup. But required professional sales, then I would like to recommend Ahmad in Toyota Sunnyvale.Thank you
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September 2023 by Mariano M.
Purchased a new 2023 RAV4 Prime from Hasib almost a month ago. I've been to many car dealerships & hands down this was my best experience yet. To begin the facility itself is well organized with lots of seats & a lobby for those working or waiting for your car to be serviced.I was working with Hasib for majority of my contact with the dealership. Easy to schedule a date & time to look at the inventory or answered any questions I had prior to my visit. The day of the purchase went as expected but when it came to break down the numbers, I wasn't pressured to do anything I wasn't sure of or if any concerns were addressed immediately. Hasib was well knowledgeable of the car & helpful after the purchase if I had any questions via text/phone call. 10/10 would recommend this place as management wasn't sketchy at all & made the transition of trading in my vehicle with no issues. Personally, I would recommend family & friends to this place & Hasib as the agent if they're looking into purchasing a vehicle.
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September 2023 by Air Tensor
Toyota Sunnyvale is among the best dealerships in the Bay area, across all brands. Their upfront communication, reasonable and competitive pricing make the car purchasing experience a blast.Ben is super helpful in my purchase of a beautiful 4runner. Appreciate the efficiency, transparency, and profession he has in his work. You would be in good hands with Ben for your vehicle shopping.
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September 2023 by Karanveer Taunque
Brought my car in for service here and had a great experience. Everyone was welcoming, knowledgeable and efficient. special shout-out to Melanie S. for going above & beyond! Will definitely be returning for future services down the road ??
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September 2023 by Raghunatha Reddy
I had a fantastic experience at this dealership! The staff (Dhanendra Shah) was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a new car.