-
October 2023 by Yashwant P.
I would like to applaud Sales Executive David Bousheh and Finance Dept there for making car purchasing experience so easy for leasing new 2023 ID4 car. It was a great experience working with them, very helpful and flexible, David was very much responsive since I contacted him over the phone, he even spent late hours on Sunday and on Monday, ensuring that I have all that I should need, to make the right decision. David did show me right options identified as per my needs and demands for interiors & exteriors. Biggest help I would still say was to customize leasing options to match my monthly budget even for Pro-S variant. Overall Sunnyvale Volkswagen experience was made great.. Thanks David & Team...
-
October 2023 by Mark D.
The staff here is the best I've found in the South Bay. I've had a few services here over the years, mostly oil changes, since those are not overly expensive at VW. I appreciate that VW will give you a free estimate for all the repairs applicable, which I can use for quotes from shops with non-dealer pricing.
-
October 2023 by K B.
Monday morning, battery dead. Jumpstarted, arrived without appointment. Back on the road by 2 pm. Super nice staff
-
September 2023 by Pakizah K
I only get my car serviced by Rowen! He’s always attentive and always knows what’s best for my car when it hits a certain mileage! He always provides me with exceptional service and answers all my questions I walk in with! Thank you so much Rowen!
-
September 2023 by Luzi Getang
The gentleman who was helping us out with the used VW Tiguan was very nice. However, only a year later we noticed unusual paint job on the drivers door, which was surprising. We initially were told that this car had very small damages due to one minor accident which were completely repaired. As we looked up the accident report on this vehicle, we sadly found out that it was in two separate accidents with one of them being a hit on the driver side. We never would have purchased this vehicle if we were notified the major accident it was in and the large amount of damages this accident caused. I’m not sure if this dealership intentionally failed to inform the accidents or they are also victims of false accident report. But if you are thinking about buying a car from them, be aware and double check the condition of all used cars.
-
September 2023 by Nabeel Al-Aziz
Bought my car here, sales people were super friendly and understandable. BUT BE VERY CAREFUL, they severely overcharge for service. Been getting my car serviced here for years and prices kept increasing until I started reaching out to other providers. Called other VW dealerships in the area, and quoted me 30-40% cheaper on the same services. People at the service area are super friendly and helpful, just definitely overpriced.
-
September 2023 by Emily D.
We have been shopping around for a used Tiguan for months, and were instantly welcomed by Mike and David at Sunnyvale this weekend. Despite them being super busy, we were so well taken care of, brought water (for us and our dog!) and given updates on how much longer each step would take. We walked away with a car better than we expected. We were able to see each car that suited our specifications, and spent over an hour just looking at the options they had on site.It's not lost on this team how big of an investment you're making, and everyone person we interacted with was so kind and generous with their time. We've already nudged a handful of friends to head down to this office for their next car purchase.
-
September 2023 by Ben D.
We had an extremely pleasant experience at this dealership. Ended up buying the '22 Tiguan after we were given a very good price for our trade in. David was particularly professional and knowledgeable. He helped us find the perfect car to match our needs and made the entire process run smoothly. We also worked directly with Mike who really made up feel welcomed at the dealership.10/10 would recommend to any of my friends on the look out to buy a new vehicle.
-
September 2023 by Paul Meijer
work was done quickly. The quote was clear, as were my options. Booking the apt was easy. Pick-up was easy -- I appreciated the greeter. Thank you also for washing the car.I dropped the car off at night, so no greeter, but one of the service men did greet me and told me how to drop off the key.
-
August 2023 by Ss Im
Frank at Sales was super helpful for finding us the new 2023 white ID4! He was gentle and fast in every manner. When I requested a car within my budget, Frank quickly found a car that met my needs. It took us only about 4 hrs to test drive, get pricing, signing, and financing done, and leave with the car. It was the most fluent car purchasing experience I've ever done in my life.Thank you for your service?So far, I love the new ID4!
-
August 2023 by Ali H.
The staff is great!! Professional and friendly shout out to Diana Maria and Rowen. Easy appt schedule online on time no issues at all. Glad I choose to stick with VW and the Sunnyvale VW. VW should recognize you guys.
-
July 2023 by Lexie S.
Our family car is an Atlas and we use it for EVERYTHING! It is extremely important to us that when we have work done that it is completed correctly and timely. Eric and Tanya have continued to provide a high level of service that repeatedly meets our family's needs. This is not the first time we have brought our car to them for service and it surely won't be the last. It is in large part to their customer service and expertise that we are long standing customers. Thank you Eric.
-
July 2023 by Jung H.
This is a review for their Sales department:Had a great experience working with Frank Bakhtiari to lease my vehicle. I've leased/bought many vehicles and have family that worked in the automotive business, so I'm familiar with how dealerships and manufacturers work and how the general numbers/profits work. I'm just looking for a fair deal/experience that can make all parties happy in the end.I've had dealerships in the past stop talking to me or try to confuse me once I ask about things like money factor, or details about the fees, or wanting to negotiate the cost of the car before talking lease numbers...I've even had finance departments try to bait and switch me on interest rates for additional mark-ups at the very last second. Frank did none of those things, and he was quick to get me answers, which I appreciated and it made things very smooth.Also, with my work schedule, my time is really tight, and I was able to get all the numbers pretty much dialed in via Email/Text before going to dealership. I've done this with all my previous sales/leases because sitting in a show-room for 3 hours haggling with a salesman to save a few bucks every month is not how I like to spend my weekends.In the end, everyone was smiling...even my wife.
-
July 2023 by Kenneth Cook
Very friendly service representatives. Was provided a thorough explanation of work to be performed and for my approval. Vehicle was delivered after service in the time frame promised. Work was performed to my satisfaction.
-
July 2023 by Giuseppe Laguteta
Best experience ever, Frank and Eli helped us to get the car we wanted (ID-4 Pro) at the best price possible. Kind and understanding, they provided all the information and support we needed, compared to the other dealers, I was surprised by how quick and well organized was the process of getting us a new lease. Big Kudos to the team.