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November 2023 by Muhammad McCabe
Awful experience with every visit at Ford Sunnyvale. Your service representative, Anderson, is extremely uncommunicative and unresponsive. Your technicians were unable to identify the codes and warnings that caused me to bring the vehicle in the first place, and were never ultimately able to fix the issues after multiple visits as I continue to experience them. I will not be using your service department again, and I definitely will not recommend it to anyone. I also will not be purchasing another vehicle from your dealership as you sold me an overpriced CPO lemon and I am currently taking legal measures to ensure that I get my money back. Terrible service.
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November 2023 by Cody Kahrs (US)
Typical dealer experience!Purchasing process: Salesman refused to give the all-in price after I had requested specifically, would only show monthly pricing options. I played their game and verbally committed so the the finance guy would show me the all-in. The price included a bunch of mark-ups, add-ons that I did not want / declined, etc. Finance guy blames sales guy, and vice-versa. No accountability.Post-purchase servicing: I get emails every week on oil-change deals, service tune ups, etc. A good deal comes through on a oil-change where they pick-up and drop-up from my house. I schedule for Monday, they don't show up. I call dealership and they again take zero accountability for missing the pick-up. I ask them to confirm the pricing, and they say they have no idea on pricing options!Conclusion: Employees are slimy, not knowledgeable, and take no ownership of their work. I would highly discourage any potential buyer from visiting. I find it truly sad that the majority of this organization puts zero effort towards their jobs.
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November 2023 by Yuri Kim
Absolutely disappointed in this incompetent service department. First they sold us a faulty car that had faulty squeaks on the roof. Drop it off and they don't do loaners, and now they're telling us they ordered the wrong part? You're kidding and the back and forth Uber costs they only cover from the dealer for THEIR MISTAKES.Worst service department, should not have purchased here.
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October 2023 by Mitchell K.
I am embarrassed to say that I gave this dealership a second chance, just to get burned again!!!! First recall I was forced to comply with to get my registration, due to being an emissions recap. Never had an issue at all with my truck until they reprogrammed the software. After receiving my truck back with mud on my door panel and Matt, it drove fine for 20 or so miles. Then I got a fault code on my dash stating an issue with my def system, and had 90 miles remaining before it defaulted into limp mode. I made an appointment to return the truck, and was told it would be just a couple of hours, and they knew what the issue was. Later, getting call after call to inform me this test and that test needs to be done, and finally ,, after I provided a ford generated procedure "forced reset" that they finally got my truck going. This took several days and numerous calls and texts. Then they have the nerve to charge me nearly $1600, which I refused. Later, to get my truck released I negotiated to a little more than $500.Now, a year or so passes and I get a call from them a few days ago offering a mobile service to correct a clockspring recall. I was not having any issues but thought I should get it taken care of since it was in my CarFax report. Yesterday morning, a representative from Sunnyvale Ford showed, and spent about 1.5 hours replacing the clockspring. He arrived to my door and informed me that after he installed the new part, he could not clear the airbag light. He was apologetic and offered a couple of options to resolve the issue. He said in order to arrange for any of the options, I needed to contact the service manager. I agreed to do that, and signed his report. I attempted to contact the service manager, but after being left on hold for quite some time was promised a return call. I provided my contact information and waited. About three hours later, I attempted to reach him again, and again, I was promised a return call before the end of the day. At the time of writing this feedback, it is 3:52 pm the following day. I want to not, and please see picture(s) that the tech reinstalled my steering wheel nearly 90 degrees off. I have since researched and found that the is an angle sensor that mounts onto the back of the clockspring. Obviously the airbag light issue is due to the fact the steering wheel is off so badly. This dealership, especially their service department are either scammers , unqualified or both. They are disrespectful of their customers, and their time and intelligence. Steer clear from this dealership at all costs.
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October 2023 by Dana T.
Bought a used Kia in June 2023. Process was smooth. Only good thing. Our previously owned Kia had been stolen and I was looking for a replacement. I specifically chose to buy from a branded dealership v. a individual or a used car lot to ensure I was dealing with reputable people. WRONG.Since I only needed this 7 year old car to get me through the next year, I was not interested in spending 25% of the sales price on an 'extended warranty.' Instead, I checked the Carfax and asked to see their internal inspection/service report on the vehicle in preparation for sale. It showed ONLY a very standard oil change.Long story short, a month later, the engine seized up, filled with shredded metal. Turns out as they pulled the engine a part, the mechanics learned that a new oil PUMP had been installed which almost never happens. It IS done to artificially increase the oil pressure in a vehicle that is failing. The added pressure keeps the bearings in fluid and in motion, halting the breakdown. Once the car was under extended use, ie a road trip, the pump could no longer cover for the failing engine.Entirely NEW engine work had to be done. When I followed up with Sunnyvale Ford, none of the 8 people I left voice messages for or emailed responded. Only when I called out that they fraudulently represented this vehicle by not disclosing that they had installed a new oil pump did they respond with "you should have bought the warranty." Nothing else.Go Elsewhere.
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October 2023 by Sunny A
Very upset at this dealer. Emailed and called and discussed buying a mustang. After couple days , we agreed on price. I was flying in to pick the car up. They said it might get sold so I got myself approved and agreed on thr payments and everything on the weekend. They pressured me to come earlier cause they couldn't hold it 4 days so I agreed to fly in tuesday which is 2 days earlier. Deal was done. Car was mine because I specifically told them I don't want to run my credit otherwise. Bought tickets for 300 dollars. And Monday night they message me that they sold the car to another person today. What kind of racket is this place running. They lied to me, damaged my credit. I lost 300 dollars. And all they can say is sorry, first come first serve. Well I ran my credit and made the deal day before. What happened to that!!! DO NOT TRUST ANYTHING THEY SAY !!
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October 2023 by Janie Upchurch
I recently bought a car from Sunnyvale Ford and had a wonderful experience. Sagar was a true professional and a pleasure to work with. He patiently answered my many questions. Highly recommend purchasing a vehicle from Sunnyvale Ford.
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October 2023 by Sarah Eshetu
I love ford have bough few of them here my dream car is below if anyone wants to buy me 1
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September 2023 by Sam L.
My overall review is 4 stars, but 5 plussssss stars for the service manager Anderson K.I wont go into a lengthy review but basically there was some after issues after getting some recall work done. Not necessarily worked by him. Anderson looked out for me and advocated for me to ensure my truck came out working perfectly. If it wasnt for his care and attention, i definitely would have considered going directly to ford to complain. He is customer service at its finest.
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September 2023 by Joseph V.
I brought my 1.5 year old hybrid truck in for a routine oil change and check engine light, that the app said was an exhaust gas recirculation issue. This was a Friday morning, I told them keeping over the weekend wasn't a problem. Monday, at 3 pm, I called for an update. Ford rep said they would call me back. When I got called back, the customer service rep, started the conversation by telling he was calling me on his day off. How is this my problem, I just want an update on my truck that was supposed to be done. He then tells me they did a few recalls and the oil change, but can't figure out the check engine light. So they want to keep it for another day.Tuesday there is no communication from Ford, but my app alerts me to my battery being put into sleep mode to conserve. Then Wednesday the rep calls me, to tell me my 1.5 year old battery is dead and WILL NOT HOLD A CHARGE, in order to fix my truck, I have to buy a new $189 battery. I asked why and how does a new battery die that fast, " it happens sometimes " was his answer, so I said I guess I have no choice. Thursday, I get a call saying I need to replace the check engine light detector, it is faulty and that's why it's alarming, another $25 charge. I also question the battery. Because how does a new hybrid truck battery not have problems until 4 days after it was in Ford's custody. I mentioned I feel like I'm being scammed. Again I have to accept the charges if I want my truck fixed. Friday I get a call and turns out the check engine light wasn't faulty, and a small exhaust leak was detected, but another $260 test was going to need to be performed to detect where the leak was located. Once it was located, with labor and parts, I walked out with a $400+ bill. On the miracle side, they were magically able to charge my unchargeable battery to 70%, so I don't need to replace yet(felt like a scam to keep my battery for themselves, and make me buy a new one at full price). In the end I have pictures of all the problems on the app. The time stamp of my supposed battery problems, when in Ford's custody. I will never buy another Ford in my life, I will attempt to trade this maverick hybrid asap. Also tell everyone I know to stay specifically away from Sunnyvale Ford crooks.
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September 2023 by Miliza T.
for the service department only:i try to avoid going to places in sunnyvale but when it's out of necessity/convenience.... i mean i guess it gets the job donei prefer the customer service at fremont ford service so much more than here. i understand that work sucks but sheeesh can you not make it miserable for me toosales: it's sales. they schmoosh and gas you up like the slay kween you are. what do you expect? of course they try to make it pleasant for you. i bought my first car here in 2015 and i'm still using it HAHAHHAHAH
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September 2023 by Ulysses Gonzalez
Terrible service and accountability after damaging my vehicle.Car went in for normal oil change and tire rotation on 8/14/23, shortly the same day, started having ABS/TCS issues. They went away and came back intermittently through the week, a total of 4 times. I checked the codes and all came back with a wheel sensor. I contacted service and was set to be seen in about 1.5 weeks as they were busy/ short staffed.Went in for the follow up, explaining the issue that I went into the service with zero issues, and after they did something in my wheel well, I was now experiencing failures in a tire sensor. The service advisor gave me a warning that i would be charged a diagnostic fee of $260, which was silly, but I agreed with the idea being they caused the issue, they cover cost. After they took a look, the service advisor approached and confirmed it was the wheel sensor. I told him I would not be paying for the repair or diagnostic fee as they were responsible. He irritatingly replied with, "Sure, I dont want to play games, ill waive the diagnostic fee, but it will be $300 to repair." After further refusing this, he angrily walked away.The next issue was that he insisted it was "impossible" for them to have broken it. I then asked for the service manager (Larry M) who was away and out of office for the day but "would contact you by 4pm". I continued to try and escalate as I would not be paying for damage caused by them. Apparently i have the worst of luck as no manager was on site AT ALL on 9/8/23. So they offered me two options;Agree to pay for the $300 repair, and then attempt to recoup my money.orLeave my car until I could speak with a manager who wouldn't even be available until 4pm, when the service tends to close around 4:30-5pm, not knowing if I would be able to have my car back for the weekend.After exhaustingly trying to contact any management, which i was unable to get a hold of, and insisted upon, again, that management would be free around 4pm (they never called me back), I picked up my car from the service advisor and a tech, who once again, told me it was "impossible" for them to have damaged the sensor.I ended up picking up the sensor from oreillys for $40 and doing the repair myself, and finding the old "impossible to damage" cable very clearly damaged.I am still waiting to hear back about any sort of compensation or admittance of wrong doing from the dealership, and will never be returning so long as they keep aggressive and rude service advisors, unable to admit fault.Stay very far away from here.
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September 2023 by Ishan Ghoshal
I can't say enough about the team at Sunnyvale Ford, best car buying experience I've ever had. They keep you informed and make the process painless, we bought a car from them in May and I just bought another one from them this week, and I'll be back for the next one when the time comes. Thanks Luis, KC and Jim especially!
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August 2023 by Mark Recob
Great news! After 11 months I picked up my Maverick. Sunnyvale Ford was great. No surprises. Thanks to Jim Popal, GM, and his team for an awesome buying experience.
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August 2023 by Jonathan L.
I would like to post an update, in a good faith gesture to Eric, the Sales Manager and Chris, our salesman. We ordered our Mach-E California Route 1 in January and were able to pick the vehicle up today. We were able to pick the car up after some brief discussion at a price point that was similar to what it would have cost when the tax credit was double what it was now. Eric was aware of the issue that I had before during our past visit, and worked with us to get to a price point that we were comfortable with. I would like to thank him for his sincerity and his commitment to making us whole, and I hope that others are treated with the same respect moving forward.Just some quick tips:1) If you order online, the MSRP that you see in the order should match the MSRP in the price estimate you are given2) Ask about the fees, not every addition is mandatory and you should research online about what possible additions can make their way to the pricing, separate from the MSRP3) We were given a $2k rebate, so not sure if there are buyers who are on the fence, but this may be a deciding factor4) Ask about the warranty. The extended warranty can be pretty decent if you can negotiate something long term like 10 years/125k miles. Shop around and google ford extended warranty to see what you can find. California does not allow out of state purchases for these warranties in a lot of cases, but you should be able to find some pricing comps if you do it a bit of digging
