October 2021 by Deanna Gulley
Very glad it was open. I did not get off of work until 11:00 pm and needed to pick up a few things. They were open and even had a very helpful staff working at that late hour.
October 2021 by Jason Peng
There are two safeways in Sunnyvale and they are within 2 miles apart.This one is the bigger one, with larger selection of almost everything. They even have a Chinese take-out which is equivalent to Panda Express!Come here and you won't be disappointed!
October 2021 by Josiah Bradley
Not the same. Loud music, random hours. Very few workers left. No Lanes were even open the other night. It's not 24/7 but they don't update the site. No clue when the deli operates. Purchased food that was open when I got home. Poor covid practices. Just avoid, there's another one right down the street.
September 2021 by Sarah Eshetu
Great service nice employees3 months ago and today 1/28/21 I went in they did awesome job remodeling but the ladies restroom is worse than before only one stall there was a lady inside didn't lock the door she said the toilet is flooded9/16/21 still awesome store
September 2021 by Kim Sorensen
I have been trying to relocate to the Bay area from Los Angeles. I frequent this location the most; however, when only one check-out line is open with 9 people standing in line, there needs to be a step-up. There have been so many times I have thought about setting my basket down & walking out because I feel the customer service is poor. Some of the checkers are great at engaging with customers, I have favorites. On a different note I think the store needs to plant some secret shoppers to review their customer service. Some of the service comes with bad attitudes, talking to everyone but the customers, or having no ability to handle problems when they occur. I would do self checkout, but often due to purchasing wine I have to stand in line & wait. Our Safeway stores in Los Angeles had 3-4 checkout stations to make sure there were no more than 3 people waiting per checkout. The store is nice, but it would be great to see some changes.
September 2021 by Christopher Burnett
Aisle 6 has changed. So the items Instacart listed as being there, were not there. Good luck finding anyone that works in the store to help find anything.
August 2021 by Jamie Paychev
Since moving to Sunnyvale, I’ve struggled with finding my go-to grocery store. A balance between value and customer service is important to me. I just had one of the friendliest cashiers, Sergio, during today’s grocery trip and was impressed by the diversity of products available. I’ve now found my new favorite grocery store, despite it not being the closest.
July 2021 by Erica E.
This place always has horrible customer service and even worse phone service. I was unpacking my groceries and began to take out the meat to season. I purchased 5 packs of steak and one was brown and smelled awful. I called and asked to speak to a manager, they said okay hold please. Someone else picked up the phone and said hello. I asked if it was a manger and she said no and placed the phone back on hold. After being on hold for 7 minutes, the phone hung up on their end. I just want to talk to someone about returning that one steak!
July 2021 by Pedro R.
Horrible customer services, the works is always anger, rude, unhappy, if ask a question they get anger, breakfast área never open at the time supposed be open 6am. Management is horrible, if you complain, they not give a [email protected]
@$. This supermarket need a meager change.
July 2021 by Michael A.
I went to this location this morning for a breakfast sandwich at the deli. Stephen was the one that helped me. He was kind and polite and made my sandwich just the way I like it.. Also when I go in and he's working he always asks how I am doing and how my day is going.. thanks for being awesome Stephen.
July 2021 by Alejandra A.
This review is for the Bakery only. I called to ordered some cupcakes ahead for an event. When the bakery employee answered she asked if I had already ordered them, I said no. I then told her the date for when I needed the order, which would have been 7 days later. The employee said to me I only needed 24 hrs in advance to order. I asked her if it was okay to just place the order since I was already on the phone and she said "call later I'm too busy". I'm not sure if I called at a very busy time but nevertheless that is not a way to respond to someone who is paying and inquiring for a service. She didn't even say can I put you on hold or take my number so that she could call me back if she was as BUSY as she said she was. I guess I'll just go somewhere else.
July 2021 by Andrew Bennett
Pretty large store set off of El Camino in Sunnyvale. Weird parking lot can be tight in most areas. The plaza has numerous other stores. This Safeway looks like most other nearby Safeways. It is a convenient stop if in the area.
June 2021 by Deborrah Paccial (Debbie)
I frequent this location due to its proximity to my workplace. It’s always been a good experience to come to this location because of the wide selection of groceries and friendly workers. However, I was disappointed by one worker who reprimanded me for checking that eggs inside a carton were secure and had zero cracks. On the day that the governor opened CA up, this worker yelled at me for opening an egg carton and doing a quality check of the eggs. I lifted one egg to make sure that it was not cracked, and this lady said: “Don’t go touching things and putting it back.” I told her that it was broken. She kept giving me a dirty look so I left with a bad experience. I couldn’t continue shopping and went straight to self checkout. This worker went to the self- checkout employee and complained about our interaction; she demanded to place a sign next to the eggs about not letting their patrons check the products inside. Are we not allowed to check that the products are up to our satisfaction? How is it different for me to check the eggs when other people do the same when picking fresh produce? My problem with my interaction with this specific employee is that she didn’t explain how else I could check for cracked eggs. She didn’t elaborate store policy that patrons are not allowed to touch eggs inside of a carton— which I am pretty sure is not true. This employee only made me feel bad about checking that the product was up to my satisfaction.
June 2021 by Jacqueline Mathis
Clean, well stocked. Professional personnel. My new Safeway to go shopping to. Food up to date on expiration dates. I like it.
June 2021 by Tara L.
This is the only location that always has what I order. The only downside is that pickup always takes ages. We're usually here for about 15 minutes waiting.