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March 2024 by Maddie ..
There was no one in the shop or at the front desk. And employee was walking around but not acknowledging the customers waiting. I waited for about 10 minutes for anyone to show up to see any of us and left.
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March 2024 by Dee C.
There is nothing good to say about this business. Go somewhere else. I wish I had. Brought a well maintained car in for a routine oil change. I was impressed at how quick they were until I found out afterward that not only was my oil still dirty, I now had an oil leak.
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January 2024 by Heather Bee R.
Oil Change on Sunday! The staff did a great job - in and out! 1st attempt: at 12:45pm, I was told to come back as they were at lunch and would return within 45min 2nd attempt: 1:30pm, I was second in line as they were half way done with someone who had arrived during the time they would have been at lunch? The staff who helped check my vehicle in and perform the oil change was very friendly, informative and speedy! My oil change was done and I was on my way by 2:20pm. They did a clean job and everything is running great Previously, I had stopped coming to this location (a year prior) as every time I would get an oil change they would spill the oil all over the engine causing my vehicle to smoke for a little bit as I drove around burning it off. Glad to see service has improved and I'll be back as their location is very convenient for me!
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December 2023 by Melissa Jankowski
There was quite a bit of oil spilled in the engine compartment. When running the car it smelled of burning oil. When I opened the hood, there was smoke coming out. I returned to the shop the next day to show them, and they used a degreaser on it. They got most of the oil off the engine area, but missed some places. Then it smelled like degreaser for the rest of the day when I drove it.
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November 2023 by Tom Turnus
Paid for premium oil change which includes multiple things like tire refill. I asked to make sure everything was done. I went to Costco afterwards to double check since the tire sign was still on and it was the lowest it’s ever been! They also said many more things were needed and I bought more things, and the job was done so quick, it’s hard to tell if anything else was skipped which I paid for. Huge scam.Also their systems are terrible, would expect better for a big company.I also had similar review as jay below with the coupon failure for their location and pressure and “oh no we can’t load or change anything our system is just like that”
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November 2023 by Jay P
Scam. Told me the price for synthetic oil change was $120 right after they took my car in. I said I only wanted an oil change and not the full service and they said that is the only option. So I said I wanted to take my car and leave and they said it was too late because they already drained it in the 2 minutes I dropped it off. They then said the coupon I found on the JiffyLube website were invalid when I made sure the location of the coupon was Sunnyvale and not expired until the end of the year. Then proceeded to pressure me into paying immediately or else they would have to keep my car there overnight since they were about to close. The repairman was also rude and unfriendly. Do not come here and just go anywhere else to save yourself a lot of money.
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October 2023 by Anton Kochanov
I had an amazing experience with my last most recent visit during the month of October. Angel was a very kind mechanic and he gave me great advice! They changed my oil, but I will never forget the customer service I was given here. I really want to thank Angel again and I believe that he needs a promotion! I really hope his team and managers/bosses give him the recognition he deserves and I recommend coming here for jiffy lube needs! Thank you again!
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September 2023 by Milind Bhaskarwar
Horrible service. After having servicing done, I was told that I can have my tire pressure checked for free within 3 months. When I went there, mechanic declines saying he is busy and can’t do tire pressure check.
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September 2023 by Fouad Shamss
Fast and good service, the man who helped was very nice, respectful I regret I didn't get his name, thank you for your service.
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July 2023 by thomas hernandez
Can’t believe I actually brought my truck here. Called to see how long it would take and price for my other Mazda yet this worker insisted they were “always busy” and couldn’t provide a simple eta???? It’s this oil change gonna be 5 hours or 5 weeks lmao just take it somewhere else who knows customer service
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July 2023 by Bob Murphy
Got an oil change at Jiffy Lube at 999W. El Camino, Sunnyvale,CA. and the team Jose and Angel were very courteous, and efficient with the service they provided me.Service: Oil change
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June 2023 by Sarah A.
Came in yesterday for an oil change young man named Angel Greeted me and drove my car in was really respectful as well, did an amazing job cleaned my windows, vacuumed my car and added air to my tires never had someone do something so nice when doing a oil change. Also a Man named Andres was really polite and was kind when ringing me up at the front. Both Andres and Angel did a great work on my car, Gave both a 5 Dollar tip for the work definitely will come back for a oil change soon. Great work guys
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June 2023 by Stefany S.
The person ( Andres ) who was ringing me, was rude towards me when I had questions about air filters. I did not appreciate his attitude towards me for asking questions about my car that I wouldn't know unless I asked. They couldn't uncap something in my car to change my oil . Or change my headlight bulb. Never coming back again.
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May 2023 by Travis Bernard
Went here for my Lyft inspection, very friendly, knowledgeable, and quick. Price wasn’t too bad either. I’ll go back there next year for sure
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May 2023 by michelle Roberts
Justin was polite and helpful. They put the Jiffy in JiffyLube. Be sure to pull the coupons online, I saved $16! They even washed my windows.