November 2021 by Hanh T.
I immediately received a text to say that Fortes brother is on its way to provide battery jumpstart service. However after one and a half hours of waiting, I contacted their customer service who said that they will be out there within one and a half hours and would contact me if they can come earlier. After 3 1/2 hour of waiting, for the most simplest thing of a jumpstart on the battery, Fortes brothers I had no answer for me in terms of when they will be arriving and what happened to the order. Not sure if this is their usual customer service, but what a disappointment to wait for a service that would only probably require less than five minutes of their time once they arrive. I never knew what happened to the driver nor the dispatcher. I will definitely pass this along to AAA so they would not use them for future customers.
November 2021 by Jay A.
Had a issue this morning and met Justin who came and was quick and open to share all information and data with his findings. Very fast prof and on top if that great conversation since he was soo fast! If I was hiring I would hire him based on professionalism, urgency and personality!
November 2021 by Carla N.
I am extremely impressed by the customer service this towing company provides. Their response time was quick and they called once they were near my car's location. The tow truck driver that responded to my CSAA service request was awesome. Paul was courteous, kind, and very personable. He made a very stressful situation so much better. Thank you Paul for being one of the best in the industry. Fortes Bros. is very lucky to have you on their team!
October 2021 by Amani A.
Last night I called AAA to tow my car. Donald H arrived and was so incredibly kind and helpful. He made the towing process a breeze. He delivered my car to my mechanic and sent me a photo after of where he left it. Great communication and customer service. Never felt so happy to see my car get towed lol great experience. Thank you!
August 2021 by Tom C.
Stranded in Sunnyvale after a Fortes driver pulled me out of a ditch in Milpitas and gave me a "safety tow", requiring me to open a second call to get towed to Martinez. I don't suppose I should mention that after dropping me off, said tow truck driver then spent approximately 30 to 45 minutes parked over at the McDonald's he dropped me near. I have been in this parking lot at this point for 9 hours. Originally, I was quoted a 3-hour wait time. I was told this was because there was a "backlog of calls" I now understand that it is simply because the drivers of Fortes brothers are lazy half-wits who don't wish to do their job past a certain time of night. Completely undeserving of their AAA partnership. Completely undeserving of being in business period. Fortes Brothers stranded a driver, Strung him along for hours, and then ignored him. BraVO, Fortes Brothers. Truly a no star Roody-poo amateur outfit.
July 2021 by Shannon Cossey
Does excellent work very nice people like the way they operate
July 2021 by Hannah Morales-Wheeler
Nice people and honest business, from the drivers to the people in the office. Ray the driver was prompt, courteous, and reassuring. It was a totaled car so he was nice enough to keep the gate open for us to recover our belongings when we arrived after him instead of us going to and from the office. John the director of operations gave good advice on my options, insurance procedure, AAA, etc to help me not be misled. That was extra, but they were sincere in helping me decide what's best for my situation.
June 2021 by William H.
AAA recommended and helped me fix and replace a dead battery. First thing in the morning, at the height of rush hour, they arrived within 15 minutes of the call and were incredibly fast, efficient, safe and friendly. Specifically, thanks so much to Justin who provided swift, helpful professional expertise that made the experience go smoothly. Justin was extraordinarily clear and thorough in his diagnosis and explanation of the problem. Moreover, Justin provided a notably quick solution within minutes of the diagnosis. Thanks to AAA, Forte Bros and Justin for helping make a battery replacement expérience go so seamlessly! I will recommend to friends and family.
June 2021 by Andre A.
Great Customer Service and Great Support , they came to the rescue in minutes and had my battery Changed In Great Time And Had Me Back On The Road In No Time, Big Thanks Again To Brett For Helping Us Today And Thanks Again To Forte Brothers , You Guys Always Save My Day, GodsBlessings , Be Safe Out Ther & Happy Belated Memorial Day
May 2021 by Joseph G.
I had a flat tire last week and called up AAA for a tow to a tire place. I had the pleasure of having Luis help me out to get my car to a tire place. Originally I had went to Costco as that had been the only place open, but had to make a last minute change to the destination as I couldn't have it done at Costco. I told Luis the situation and he was easy to work with to resolve the situation and get my car to the new, further destination. He was very calm and professional throughout the process and made an otherwise stressful situation a little more laid back and easy to process.
May 2021 by Eve C.
Just wanted to give an update. The transmission Fortes had to send out to replace because of their GROSS negligent work, only had a 1 year warranty and went out about 1 year and 1month after the repairs. I spent $8000 at Fortes and it was a complete disaster and waste of money. It was another $3K if I wanted to fix the transmission after the $8K. Fortes stole 8K from me and I wanted to update to keep others from going through what I did. STAY AWAY!!!
April 2021 by Orangen B.
Had a flat and called AAA for roadside service. Justin made the experience incredibly easy for us. We were on a busy street and he blocked one lane to allow us to move the car so that he could utilize the jack. He also inflated a different tire that was slightly flat. On top of this, he arrived in about 10 minutes - probably luck but still! Super nice and knowledgeable guy that made this the best tire change I've had.
April 2021 by David O.
Fortes always provide great, friendly efficient, and local service. I highly recommend them. They have towed me a few times in the last years and I am always less stressed once I know it is them coming to my assistance.
February 2021 by Lorene Fisher
AAA road service refer me to Fortes, should be there in 10 mins? Lol. 10 mins leads to 1 hour no text or call to let me know driver going to be late. I called AAA back to canceled my service request. Called back to get new service and requested for Ellison’s Towing. My problem been fixed not by Fortes.
February 2021 by Wilmer Duran
They tow my truck to their yard and they dropped to the ground I’m disappointed now the truck when running makes a squeaky noise