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December 2023 by Wenjia Zhang
I have been taken all my cars here for services for years. It’s so much easier to make appointment than dealership. The parts and services are also cheaper and faster. They always make appropriate suggestions instead of trying to charge more needed. Trustworthy place.
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November 2023 by Charly B
They can't even do an oil change with out without damaging my oil pan, my car it's been there for 3 days and still no fix yet. Manager went home while i have to pay for an Uber to go to work. This is the last time I come here!
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October 2023 by Jesus Hernandez
I wouldn't come here for a coolant change.I would bring my Toyota here from time to time for oil changes and maintenance checks because I thought the prices were fair for the most part. I stopped coming here after I took my car to a different mechanic (they were closer) and they noticed that the color of my coolant was orange.The last place I got my coolant swapped was here at this Firestone. When I called them up to investigate this, I started by asking what color coolant do they normally put in a Toyota Corolla, and they said pink or red. I followed up by saying that I changed my coolant with them and another mechanic just took a look at my car and noted the coolant was orange.They basically said that wasn't possible, they wouldn't do that and were sure they used pink coolant. They asked how they knew it was orange and I told them they looked at the color (how else?) at which point they laughed it off and took a fairly condescending tone for trusting a visual inspection of the coolant. I personally don't understand how else you could tell that the color pink is indeed not pink but orange other than with your eyes.I definitely should have also done my part and looked at the coolant after they replaced it but I didn't because I didn't think they could have possibly used the wrong type of coolant on such a common car but oh well. In the end my car now has the proper coolant and everything is fine
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October 2023 by Fouad Shamss
Service is very slow, the guy was very rude and unprofessional the way he answered the phone and the way he answered my question, they are so bad , after the service is done,took them 20bminutes minutes just to print the receipt for me and give me the keys! .
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September 2023 by Samuel Lopez
My experience with this store customer service was the worst ever. If you’re ready to experience rudeness and aggressive customer service, you definitely want to visit the Firestone Stone store located in Sunnyvale. I would never recommend this place to anyone.Service: Battery
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September 2023 by Francesca Anson
edgardo and jose were amazing, helped me fix my tire for a fair price in just under an hour, thank you so much! i haven’t had the best experience with car problems and this totally made my day - highly recommend edgardo and jose at firestone sunnyvale
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September 2023 by Chuck Kuhn
Made Appointment for special price oil change. 8:30 promised to be done one hr. Upon draining oil, I was informed that the bolt screw in the oil pan was stripped. They didn't have extra so couldn't service or guarantee the plug would be tight. Quoted me if needed New oil pan ($800) labor ($400). Suggested I take it back to the previous dealer who changed oil. Stop at Jiffy lube Saratoga Ave for a second opinion. The screw was stripped, not the oil pan. They had the correct part in stock. Replaced screw No charge. Change oil and filter approx the same price as Firestone. I consider myself lucky. Thanks
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September 2023 by Yasu Hero
They are slow in their work. Even though I made an appointment, it took them over an hour just to change the tires. If multiple people had worked on it, it would have been finished quickly, but only one person did the job while the others were just chatting.On top of that, they even lied about the work process. It was the worst response.
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August 2023 by Anthony Guerra
Came in for my appointment and the manager told me it was a 2 - 3 hour wait time for completion which I expected for a busy shop. My Lexus SUV was drifting slightly to the right and when reaching 65 mph, the steering wheel and vehicle shakes. The waiting room is small but cozy with a TV for entertainment with a charging station for customers to charge their devices. After the tech completed the wheel balance and alignment, my name was called, and I took my vehicle for a road test. There was a slight tilt and drag when braking and taking off, so I came back and the tech asked me what was wrong. I requested one more alignment adjustment from Jerardo. The tech went above and beyond to ensure my request was done, took off for another road test and BAM! My vehicle's steering wheel was centered, wheels balanced and wheels aligned thanks to Jerardo! I want to take the time to thank Carlos, the manager and their team for getting my vehicle running in a straight line!
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July 2023 by Wendy Myers
Ended up getting my tires at Les Schwab. The tires that Firestone quoted me in Sunnyvale, California were $80 more in Carmichael?
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July 2023 by Vipul Chaskar
Got my tire air pressure checked here for free. Prompt service!
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May 2023 by Jerry Xu
I had a terrible experience with this business. I scheduled an appointment with them and took time out of my day to drive there, but they told me that they shouldn't have agreed to the appointment!!!!!! This happened several times, and each time I wasted my time and energy to schedule another time to come back. It's incredibly unprofessional and disrespectful to customers to repeatedly miss appointments or fail to keep their schedule. I would not recommend this business to anyone and will be taking my business elsewhereService: Oil change
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February 2023 by Joshua Z.
They trick you with fake quote, and can not get the job done. Won't go there any more!Quoted online with $107 for tire alignment, made appointment with my car's detail.Visited the store today, was told:1. Tire alignment would be near $200, not the $107 I quoted2. They can not perform the job with my Tesla, they just don't have the facility to have the job done.And they did not even bother to call me.
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February 2023 by Brit C.
Unprofessional. Had an appointment scheduled in advance with them to replace our tires. Show up and they don't have the tires nor did they do a courtesy call to cancel our appointment. We will not be returning to this location.
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January 2023 by Matt C.
Thanks again for your time and help installing my new toyo tires on my 2004 Honda crv this morning Brian and I would highly recommend this place for any type automotive service.
