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February 2024 by M G
Pharmacist are not that smart weird lunch time .. would never come again
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February 2024 by Haifisch Xia
My overall experience with pharmacy prescription pick-up was positive until yesterday. I visited CVS to retrieve my medicine after work, arriving around 5:50 pm to find a lengthy pick-up queue. Despite waiting for approximately 30 minutes and reaching the counter, I was informed by the attendant that their system had closed, leaving me unable to collect my prescription. This unexpected turn of events was disheartening. If the hard system shut-down time was known to be 6:15 pm, it would have been beneficial for the staff to inform those in the queue earlier, preventing unnecessary wait times and allowing individuals to attempt pick-up on the following day. Unfortunately, there was no such prior notification, leading everyone in the queue to believe they could receive their medicine, as long as they are in-line before the 6 pm closing time. Considering that many prescription pick-up customers are patients, enduring a prolonged wait is particularly challenging for them, making it a significant waste of time. This incident reflects a lack of consideration for customers and a lack of mindfulness on the part of the pharmacy staff.
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January 2024 by Amith Gopal
Great experience shopping at CVS! Thanks to Darshan for helping us at CVS El Camino real. She guided us and helped us in locating our items.
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December 2023 by Amit Hattimare
This review is specifically for the photo booth. I had to click a photo for a US visa and the one they clicked wasn't accepted in US VAC in India. So the purpose of the photo wasn't fulfilled. The photo must have white background whereas the one I received had an off-white (blueish) background. The office said it is valid for a US passport but not a US visa.CVS gives a checklist along with the photos which says that all criteria are fulfilled but this one isn't. Perhaps this is a detail that the customer should know and not CVS folks.Also, the photo clarity wasn't nice. This was due to the inexperienced person at the store. I believe some minor training is needed to get clear photos if you're charging $16 for it. The end result was slightly blurry which I didn't like. It did pass the checks but it's clearly not up to the mark. They showed the photo before printing it but refused to retake it. We hoped for better clarity while printing but that wasn't the case. The person suggested that I go to another CVS store which wasn't possible due to time issues. It wasn't any hardware issue but just human errors.
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November 2023 by ben rad
This is not a pharmacy is a garbage company I been using Cvs more than 10 years in NY it was a busy store it was running smooth in 10 years never even once out of stock Garden City New York this Sunnyvale store different story every month at least twice if you running out of stock order before you run out l know that’s to hard Great job hopefully by end of next year you already closed because you’re customer satisfaction is 2.8 out of 5 probably you think is 2.8 out of 3 haha dream on
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November 2023 by Niklas Vangerow
Completely wasted my time. Got to the store at 10:45, since the website and Google maps say it’s open until 11. Store door was completely locked. What the hell is this?
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October 2023 by Jasmine Eaton
I went at 10:50 pm on a Tuesday to grab some medicine for my baby and the doors were locked when the store should be open until 11. ABSOLUTELY UNACCEPTABLE!
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October 2023 by Sammy Mohammed
They don’t follow their opening hours, horrible location
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October 2023 by Beck Orion
There was a lady at the front who worked there and tried to press the buttons on the self checkout machine for me even after I told her to please let me do it by myself. Very uncomfortable and unprofessional experience, will not be returning.
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September 2023 by Glenn Willen
Cancelled my covid vaccine appointment the day before. I have no idea why. Sent me an insulting "thank you for cancelling your vaccine appointment" email about it. The next available appointments are not for a week or more.
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September 2023 by Benjamin MJ Chan
Questionable staff ability. Have difficulty in check out/ camera/ ups drop off
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July 2023 by Ram Bh
If the store closes at 10pm, why it shows 11pm on google. Don’t waste people’s time.
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February 2023 by Morghan Jackson
Another absolute terrible and degrading visit to the pharmacy at this location. My doctor sent in a prescription and they did not fill it that day, the next day I called and they were completely disrespectful on the phone. I showed up to get my prescription and they said it won’t be ready till 12, I asked why and they couldn’t give me an answer. The pharmacy technician in the back room started rolling her eyes when I asked why it won’t be ready till noon. The pharmacy department clearly needs training on being sympathetic and compassionate. Thanks for shaming me, making me feel less than and giving me the run around.
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January 2023 by Laura Nguyen
Usually this place does ok but something is wrong with their automated refill system. My monthly prescription got skipped for refill for some reason so I went online and put in the request. I waited 48 hours, went in to pick it up, and they said it was not filled and needed 30 minutes. I also have delivery setup online but it isn't automated. This should be so much easier and less frustrating than it is. I am going to try a different pharmacy like Walgreens to see if they can automate delivery each month and not waste my time.
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November 2022 by Maria Sanz
I had a good experience with this CVS Pharmacy today. They were professional on the phone when I asked about the status of a refill that I had transferred to them and Justin, the person at the pick-up counter, was quick and friendly.