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December 2023 by Benjamin Helkey
The staffing levels were horrible. I waited in line 30 minutes before the tire center opened but I was not able to be seen that whole day.A woman in front of me had an appointment for 8am. When I was told to leave at 9:30am, she had still not been helped.
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October 2023 by Fan F
I got a flat tire while in the Costco parking lot. I didn’t have an appointment and walked in to seek help. They replaced my tire with a spare one I owned, free of charge. I really appreciate them helping me out despite their busy schedule.
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October 2023 by Jim Peck
Never try to call Costco tire center. THEY WILL NEVER ANSWER THE PHONE, after calling all 3 stores in the San Jose area, NO ONE ANSWERS the phone, I decided on a different tire center
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August 2023 by Clayton Stilwell
Heed the nagtive reviews. I wish I had. Brought in 5 wheels for tires purchased online. Immediately after dropping them off, I watched in horror as they dropped them, damaging 1. Picked them up later the same day, only to discover a number of significant problems. 1) there were balance weights attached to the tire tread and the sidewal of the tire. This is incredibly sloppy. If they're somehow attaching errant weights to the exterior of the tire, what faith should I have that they did aanything else correctly? 2) Wheels and tires are covered in grease. 3) The tires are not balanced - like, not even close. They vibrate like crazy and I will need to take them back in for re-balancing (but 100% not back to this place.)In addition to the terrible mounting and balncing, which is not just incoveinent but downright unsafe, they also do not sufficiently staff their front desk area.
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August 2023 by Sagar Pawar
No one pickup the calls at costco tires, Nobody called me when my tire order arrived, After calling few times with no answer from costco tires, i had to call again to costco admin to connect costco tires dept. I was told by them that they can take 8 walkins, I was 3rd in queue, i spend 2 hours in queue at costco tires and they said you can try tomorrow again, AGAIN ?. Wow, lot of time time wasted. I will try some other tire place, instead of waiting in queue at costco tires.
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August 2023 by Ram Rayaroth
Best place to replace tires for your vehicle. If you know how to replace your vehicle's dead battery then purchase a new battery from Costco and do it yourself. You can save hundreds of dollars.
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July 2023 by Robert C.
Would you wait 2 hours to save $80? Was told that tires that come with a new car are designed for smooth cushy rides and won't last as long as regular tires, and should be replaced after 6 years. Costco was having a $150 off a set of 4 new Bridgestone tires.June 21, purchased four 215/55 R16 Bridgestone Weatherpeak tires online for $705. The tires were $175.99 each , with $79.96 installation, $8 recycling fee, and $7 CA tire fee, minus $150 discount, and add tax to a total of $705. America's Tires were selling the 215/55 R16 Bridgestone Weatherpeak tires for $175 each, minus a $70 manufacturers discount, so others can easily match the Costco price, but not the additional $80 Costco discount to members. Top of the line 70,000 mile/6 year warranty. Checked costcotireappointments.c…, and no appointments available until July 5. Made an appointment for 10am July 8, the first available that day, and came in right on time. Was told a 90 minute wait. Sign says only customers with appointments, as staff shortage will mean walk ins without appointments will likely not be seen by the end of the day. Walked over to Costco, and started going over Yelp reviews on my phone of my long neglected yelp friends using the Costco guest internet, while lounging in a leather recliner at the new furniture section of the store, until I received a call at 11:50am, 1 hour and 50 minutes after arrival. By the way if you have your tires replaced at Costco Mountain View, there is no furniture section in the store , so no lounging in a leather recliner for you.
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June 2023 by Richard C.
I had a 10:00a appointment to install tires purchased online. At 12:30p, they still had not started on my car. Ridiculous. The person at the front desk said they were short staffed. That's not acceptable - alter the appointment schedule to match your capability.AVOID THIS TIRE CENTER.
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June 2023 by Winnie Lu
Waste of time - CA DMV has better service than this location.if you are bored and have no other things in life to do - please use Costco’s tire services.This tire center was so busy that you have no hope of being serviced.If you are lucky enough to buy tires from them, chances are they are done with you and pray nothing ever happens to your tires.We bought 4 tires from Costco back in Dec of 2022 at this Sunnyvale location.6 months later, one of the 4 tires had a safety issue and not drivable.After hours of phone calls and 2 visits, we found out no tires available (the entire Costco was sold out of run flat tires ?!).This place1. Never picked up any phone calls. We called for hours.One can hear the phone ringing non stop if you are in store.2. Earliest possible appointments are at least one week out.3. Walk-in experience: we went twice.The first time it was at least 40 mins in line. They told us to order new tires of the same ones we bought online since our tires were within warranty period saying their system not allowing them to order.We went back the second time as there were no same tires available anymore within Costco’s system.The second time was way worse:From morning 9am, the walk in line didn’t move at all. After us waited 2.5 hrs being 3 in line and the supervisor Parla told us that they no longer took any walk ins.
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May 2023 by Vinothkumar Srinivasan
Don’t even think about buying tired from this place because of feature service like tire, rotation, and other repairs or service.After sale services is very bad
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April 2023 by Chungha Sung
Had 10 AM appointment and they asked me to wait for 2 hours. I got back after two and a half. My car was not even moved. Right after I asked the status, they moved the car and started working on the tire replacement.I had to wait anothet one and a hlaf hour wasting my time in front of the tire place doing nothing.The price of tires is more expensive than other places so I expected better and timely service. But, they didnt satisfy it.But, at least the people there friendly and kindly amswered my questions. So, I wont give one star. But time estimation is something definitely to improve
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April 2023 by Gary Chow
There are two lines when you enter the facility: left line for walk-ins and battery purchases, while the right is for reservations. You would think that if there is no one with a reservation, the attendant should draw from the left line. Instead, she took someone standing in the right line who didn't read the sign, leaving those of who bothered to follow instructions to wait even longer. ?
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April 2023 by Jon
This place is a SCAM BUYER BE WARE!! Look don t just go because its COSTCO!! the people in this tire dept are RUDE!! They have certain prices on wall then when you go in it is a UP CHARGE!! THEY WILL NEEEEEVER ANSWER PHONES!! YOU LIKE REAL CUSTOMER SERVICE AND CHEAP PRICING?? WALL MART WALL MART MAKES COSTCO LOOK LIKE Americas tire $$$$$$
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April 2023 by Eric N.
I came in to get one of my tires patched up, but was told that it needed complete replacing. Unfortunately, my tire was not in stock, so they had to order it. It took two weeks for the tire to come in, and another three days for the next appointment. After checking in, my car didn't start to get worked on until 45 minutes after my scheduled appointment.I think Costco could invest in paper floor mats and plastic seat covers when servicing customer cars, especially when dealing with white seats. When I got in my car, I noticed that my seats were really dirty with oil and grease stains left behind from the mechanic working on my car. Additionally, the wheel center cap was damaged because the mechanic didn't remove it properly. However, after I brought this to the supervisor's attention, he made it right by offering to pay for the new center wheel cap.Overall, my experience was not pleasant. I would have given them zero stars if Costco hadn't agreed to replace my center wheel cap
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April 2023 by Kwak Family
Good work done by courteous people. Just too busy. Took 2+ hours doing tire balance and rotation even with an appointment.