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December 2023 by Cathy M.
Nitha was very helpful in helping us open our account. She was very informative as well advising us what the rates were at the time for savings accounts. Although it is smaller than the other offices I like this office better.
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October 2023 by Mrs. John
They never answer or your on hold for so long makes me want to leave this bank!What’s all this new changes when you can’t even speak to anyone!!!! Your automotive sucks so much SERICE HERE SUCKS DONT BANK HERE
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September 2023 by Rhonda L.
I don't know what's going on with Travis Credit Union but wait times are very long and long lines are out the door! Only two tellers on a payday Friday afternoon is ridiculous. And the elderly are having to wait standing. They need to fix this!
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July 2023 by Janet
Today when the bank opened there was one teller helping customers. There were seven people inside and nine people outside going down the sidewalk. This is the norm for this branch. You could hear people complaining. The second teller showed up at 10:05 and still had to get ready. A couple minutes later a third teller showed up and had to get ready. Shouldn't they be ready to assist the customers when the bank opens at 10am instead of having people stand around? I went to a teller to get help with transferring money from another bank card into my checking account. I was told sometimes it doesn't go through the first time when she ran it. She asked if she could run it again, I told her yes. She did it again and said it was declined and told me an amount that was on the first card. I let her know I checked the balance before I came to the bank and let her know how much was on the card. She told me, " I don't know what to tell you," and handed me back my cards. I called the other bank to confirm the amount. Customer service at the other bank also said she did not see where the card had been declined. I went across town to Travis Credit Union over by the mall. They ran the first card and transferred the amount I needed into my checking account at Travis. From my experience at the Credit Union on Sunset Avenue in Suisun customer service and satisfaction is not on the top of their list. To me it is worth driving the extra time to go across town to the Credit Union by the mall to be treated with professionalism, and talked to with respect by employees who show they genuinely care about you and are there to assist you.
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March 2023 by New To this
They never answer or your on hold for so long makes me want to leave this bank!
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December 2022 by Isabel Rosser
Phone service is very slow. I waited too long just to ask for an ATM replacement card. And going into the bank isn't much better. I've tried two separate branches, results were the same. I'll be switching banks.
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April 2022 by Mayanne R.
Me and my bf went in to start a starter loan, we were waiting for a associate to call our name, this really nice lady named Michele helped us out smoothly and quickly, she was really nice, gave a good vibe, loved our visit today!!
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April 2022 by Brian B.
if you want the worst online banking experience ever, sign up with travis federal credit union. i been complaining to them for decades and they just say its a different company that handles it. expect numerous errors paying online and bill payments to go overdue
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February 2022 by Chad Boerst
Solid Bank. Their not trying to pull a fast one on you with extra fees
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September 2021 by warren finney
I really love and enjoy using this Satellite TFCU, the tellers are always professional and waiting with a smile!
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September 2021 by Jame Robinson
Slow ALWAYS a 20 min wait — 4 desks 1 person pretending to work & 2 going as slow as humanly possible with all the side conversations — going to switch banks ASAP
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March 2021 by Yush B.
What an incredible customer service that I experienced to NITHA. She helped my complicated problems when it comes to online banking and other issues to my debit card. She's really polite and you could feel only good vibes even though you're really worried to your problem. I really gonna recommend her to my other friends. Thank you NITHA and have a great day.
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November 2020 by Vince T.
Opened up a business checkings account here a couple years ago and the guy that helped me was very helpful. The workers there I've seen are very human and personable, including the branch manager
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June 2020 by T 707
They've ALWAYS been Awesome??.. The service is Extremely friendly & Helpful.Plus couple of the girls there are Always excited to see my little girl which makes her Always happy to go as well (which is Great being a full custody Father, so she's usually with me.) Best bank I've had, Definitely recommend it.
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March 2019 by Robert R.
I left larger banks because Travis Credit Union had what the others didn't. Great one on one customer service. East to talk to and understand. online banking that meets the need in every way. PERSONAL SERVICE. They listen and make changes to help their clients. Friendly courteous service. They are the BEST Two Thumbs Up
