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December 2023 by Nicholas L. B.
This particular Avis location is terrific. It is a timely, clean car, and the owner is very knowledgeable and easy to work with. I highly recommend it. Have used them for over 10 years.
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September 2023 by Maaike Kuipers
Never again, SCAMMERS !We rented in front and did online checkin but it still took 1 hour te get the carkeys....We rented a full size SUV (nice and new car) with unlimited milage and all insurances. But they added an additional unlimited toll fee $74 we didn't ask for and 3 weeks later we goot a letter that they will charge a $125 extra cleaning fee for the interior (we left a very little beach sand on the floor mat......)
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August 2023 by Dee T
Love this place to rent a car, very convenient and it's in and out without hassle and Rasheed is friendly and awesome customer service. Definitely our place to rent cars for sure.
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August 2023 by Scott S.
Had an excellent experience here today as this location was able to accommodate my last-minute rental request -- and deliver on an excellent vehicle as well. Special thanks to Rasheed at the counter for his professionalism, expertise and quickness -- not to mention possessing a great deal of honesty & integrity to run a valuable personal item (that I'd left behind) out to me in the vehicle prior to my having left the lot. Appreciate it!
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August 2023 by Nadia N.
Mas and the whole team here are the BEST Avis/Budget personnel I have ever worked with in the Bay Area. They're pleasant, friendly, relaxed, and always incredibly helpful. They, and specifically Mas, have helped me with issues customer service over the phone or email couldn't support for DAYS. They also have fixed/resolved issues that only happened when I picked up a car from the Airport location. I will be renting cars off/on for the next half-year and will only go here and work with Mas and the team. Thanks guys!
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July 2023 by P S.
Took me over an hour of standing in line just to return a car. Ridiculous. Ten people sitting and standing in a small lobby while one guy worked the counter. When I finally got to him, he was pleasant. Otherwise, a total nightmare.
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June 2023 by Marie V.
So much better than the airport. Fast and easy. Their hours are inaccurate.. said closed during open hours. Do not fret like I did!
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April 2023 by Salvador Marquez
This location is cool !
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October 2022 by Jerry Mc
One of my go to places for renting cars. Always great cars and reasonable prices.
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October 2022 by Shaun G.
Arrived at the rental place to a long line that took 1 hour to see an agent, followed by another hour waiting for the car to get pulled up. Cars were not pulled up by order of who was there first. Internal system might have been down but this experience was dreadful.
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August 2022 by Mohammad Akbar
Very poor customer and the front desk is very rude.
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August 2022 by Kate K.
Car broke down on second day of our trip. They don't maintain vehicles and when I called customer service they were not helpful at all. We lost a day of our vacation dealing with car and had no transportation. Don't rent a car from here-this is the second time this happened to me in the last month!!!!
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June 2022 by Margaret C.
When our Uber dropped us off here, rather than the one we called the Uber for, Mr. Yusuf honored our reservation and got us in a car and we were on our way five minutes after landing on his doorstep! Dude is a Rock Star! I asked my Union to put him into their system as the SFO go-to guy.
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May 2022 by Tandeka Montgomery
This company at this office drained my account kept and never released the pending charges charged again and kept charging my account until totally drained they said they released them then said irs would be two months then avoided calls and never answered the ppl at this office are ripping ppl off horrible business practices
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March 2022 by John L
Quick, polite, no frills and gets the job done. Guy at the front desk (can't recall his full name, starts with an S, samud?) did a really good job quickly getting my reservation up and keys in my hand. Good location over the pricey taxes they tack on at the airport location. Tip: No harm asking if it's possible to return to airport at no additional cost. For my case, turns out they needed a car delivered to the airport anyway, so they just swapped my return location at no cost. Thanks Budget!