-
March 2024 by Donta Drake
Helpful staff
-
March 2024 by C Ed
INEPT LOCATION. THEY DON’T ANSWER THEIR PHONE.IF A LOCAL BUSINESS WON’T ANSWER THEIR PHONE, AND FORWARDS YOUR CALL TO CORPORATE: THEY JUST DON’T CARE.ALL BAD, AND I HOLD PRESIDENT’S CLUB STATUS.
-
March 2024 by Henry Gonzalez
The best rent car !Easy reservationEasy take my carVery nice Staff
-
February 2024 by Lawonda muhammad
My kind of car rent place
-
February 2024 by A G
A car rental should be simple: get car, drive it, refill gas and return it. What to do when the car will not start on the last day of the rental period? Should be as simple as calling Avis and getting them to deal with it. Not the case where all I needed was a battery boost (58k miles on car)! Called the 1800 number for road side assistance and all I got was a voice mail run around. 10h until my flight was leaving and I'm 2 hours away from the drop off point, a slight panic sets in as I'm traveling with family. After ~15 minutes in the voice mail run around I hang up and call Avis at the SFO location. All I need is a boost but they put me back into the automated system again. Avis, you can't even get one of your rentals a boost! That's not customer service that I could ever recommend. They always say 'so sorry' but do nothing, so their customer service is a 0. Avoid Avis as they can't even get a battery boost to their rentals.
-
January 2024 by H Do
Oakland airport. Best service. Operations was smooth. Although, there is a slight line, it moved pretty quick. Cleaned car and great rate with friendly service.
-
December 2023 by Mumtaz Hussain Yusuf (T Maney)
Best Rates! No airport fees or taxes! After hours drop offs! Open 7days a week! Great car selection!
-
December 2023 by Bokki Kiggi
The car we picked up was still dirty inside and out even though the service person claimed it was just cleaned. He offered another car but it was just as dirty.
-
October 2023 by Claire Chang
This is a deceitful and irresponsible company. Unless they are willing to genuinely address the issues and offer solutions, I might consider adjusting my review.It's unfortunate that they caused such significant losses, showed no willingness to compensate, and even deducted an extra $178 from us post-rental for "additional services". When I mentioned that I never authorized this charge, the customer service just apologized for the inconvenience? There wasn't even an indication of reversing the charge.-I've always held Avis in high regard due to its reputed service, which is why I chose you without hesitation for my recent trip, especially this is our honeymoon..From October 6th to October 10th, I rented a vehicle from Avis. My usage of the car was routine, having rented cars in numerous countries without any issues in the past.However, on October 9th, we stayed overnight at Crater Lake National Park. While it rained that night, the temperature was a mild 32°F (0°C). On the morning of October 10th at 6:30 AM, when we were set to head to Medford Airport, we found the car wouldn't start.It became evident that the car's battery was at fault, through no wrongdoing on our part. We watched as other visitors in the national park departed without any issues, yet we were stranded.I even saw other travelers with the exact same model of car drive off without any issues, clearly indicating that the battery of the car assigned to us had problems.This unforeseen event disrupted our entire schedule. We spent nearly 7 hours, from 6:30 AM to around 1:00 PM, waiting for a tow truck. By the time we reached Medford Airport, it was already 3:00 PM. We had missed our 1:00 PM flight to Salt Lake City due to the faulty battery provided in your vehicle. Unfortunately, there were no other direct flights available that day, forcing us to reschedule our tickets, incurring an additional cost of $618. On top of that, we had to find accommodation in Medford, adding another $107 to our expenses. This incident not only caused financial strain but also significant stress.I genuinely believe we deserve compensation for the losses endured due to this incident. Not only do I request the rental fee for this trip to be waived, but I also believe Avis should cover the additional expenses incurred, including the flight adjustment of $618 and the accommodation cost of $107.This is a deceitful and irresponsible company. Unless they are willing to genuinely address the issues and offer solutions, I might consider adjusting my review.It's unfortunate that they caused such significant losses, showed no willingness to compensate, and even deducted an extra $178 from us post-rental for "additional services". When I mentioned that I never authorized this charge, the customer service just apologized for the inconvenience? There wasn't even an indication of reversing the charge.The most ludicrous part is their customer service always apologizes for the inconvenience, but they never offer any tangible solutions to address the issue. When I asked them why I was charged this amount (especially after being told that I had paid in full, only to discover the deduction after the trip), they never directly answered the question. Instead, they just kept repeating their apologies for the inconvenience. It's baffling. Did I rent from a scam company or what??? Unless Avis they are willing to genuinely address the issues and offer solutions, I might consider adjusting my review.
-
October 2023 by Mohammad Khorshidian
Close and easily accessible from SFO. But my experience wasn’t good as there was a huge wait line when I got there with not enough employees to support. Wasted so much of my time.
-
October 2023 by Jason Li
Efficient service. Shoutout to Masood for emailing me and informing me that I had forgotten my drivers license.
-
July 2023 by Steve Evans
On vacation from UK, San Francisco Counter staff 'Josh' was amazing and really helpful. He upgraded the original booking of a Ford Edge as it wasn't ready. He offered a Jeep Wrangler Rubicon which I knew nothing about. He explained in detail the vehicle and allowed us to go see it and come back if we didn't like it. We loved it and it was perfect for our roadtrip from San Franciscoto San Diego. He advised there was no 'like for like' fuel and to not worry about refueling. Unfortunately I took this advice but was later charged over the top price for the refueling. Drop off at LAX was easy. All good except for the unexpected costs.
-
July 2023 by P S.
Took me over an hour of standing in line just to return a car. Ridiculous. Ten people sitting and standing in a small lobby while one guy worked the counter. When I finally got to him, he was pleasant. Otherwise, a total nightmare.
-
June 2023 by Marie V.
So much better than the airport. Fast and easy. Their hours are inaccurate.. said closed during open hours. Do not fret like I did!
-
June 2023 by Sarathy Gopalakrishnan
I rented car here twice. The checkout is fast and smooth. Highly recommend this place.