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September 2023 by Catalina G.
Sugey is one of the most bitter, difficult workers ever. I try to avoid her at all costs when checking out my items. She makes your experience so much more difficult and unpleasant than it has to be.
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August 2023 by Mauricio F.
I placed an order for a tire and was told it would take 2-3 days, after 4 days of not hearing back I called them myself. When I finally got a hold of someone they told me the order was lost. If I had not called them I would be waiting around for nothin. Beyond annoyed with them and the poor service they provid.
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July 2023 by Eric A.
Extremely Disappointed with Sugey C's Lackluster Service!I recently had an unpleasant encounter with Sugey C, a cashier at a club in South Gate, CA, located off of Firestone. After this I came to share my negative experience with her lack of professionalism, laziness, and abysmal people skills.Let me begin by emphasizing how frustrated I was with Sugey's absolute laziness. As a cashier, her primary responsibility is to scan items and ensure a smooth checkout process. However, she seemed disinterested and unmotivated to perform even the most basic tasks. Instead of scanning the items in my basket, she appeared to purposely avoid them, creating unnecessary delays and inconveniences. It was evident that Sugey lacked the initiative to fulfill her job requirements properly.Additionally, Sugey's people skills were genuinely appalling. Her lack of courtesy and indifference towards customers was shocking. When I tried to engage in a simple conversation or ask a question, she responded with disinterest and rudeness. It is incredibly disappointing to encounter an employee who demonstrates such a blatant disregard for customer service. I felt unwelcome and unappreciated throughout the entire interaction.As a customer, I expect a certain level of service and respect, especially when visiting a club. Sugey C not only failed to meet these expectations but also managed to create a negative and unpleasant shopping experience. Her laziness and lack of people skills are detrimental to the reputation of the establishment she represents.I hope that the management of this club takes my concerns seriously and addresses the issues surrounding Sugey C's performance. Customers deserve better treatment, and it is crucial to have competent and customer-oriented individuals in positions that require direct interaction with the public.In conclusion, I strongly advise against dealing with Sugey C as a cashier. Her laziness, combined with her terrible people skills, make for an incredibly frustrating and disappointing experience. I sincerely hope that my feedback helps to improve the overall quality of service at this club and prevents other customers from encountering similar issues in the future.
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June 2023 by Jessie L.
Forgot it if you ever need any help! This location. Never Never! Answers their phone.
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May 2023 by Albert M.
This review is the for walk-in service. Im new to the membership and today was my 1st time shopping at Sam's. I don't have premium membership so the door lady would not let us in (It was 3mins till 10am).Once at the self check out, I didnt know "NO APPLE PAY". when I reached out to the cashier attendant, she dismissed and stated to talk to someone else. I reached out to a "cashier lead" which I asked, "Can I leave my cart while I go to grab my debit card from home". I live 6 mins away from this South Gate location. I was then told, "Leave you cart here but if you dont come quickly, your stuff will be put away" with a condescending tone. 3 attitude run-ins on my first time shopping. I didnt go back in. Im regretting my membership here.
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May 2023 by David T.
This review is specifically for curbside pickup. On Sunday I placed a curbside pickup order for Monday pickup. I selected 1-2pm because that specifically works with my work schedule. The email says to check in once you receive an email saying your order is ready for pickup. Come 1pm Monday, nothing. I head down there and wait until 2pm and still nothing. I end up going inside and purchasing my items and leave. I finally get an email after 3pm saying my order is ready for pickup. Unacceptable for a service that is PAID for. You have two pay an additional $4 for pickup. Live chat told me to just not pickup my order and I would not be charged for it.
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May 2023 by Amber D.
Idk why this place has a low rating. Maybe I came at a good time? The employees were friendly and it wasn't crowded. I love the prices and the way this store is organized. Sam's Club is pretty good at keep categories together. Costco purposely spread things around to make you spend more. It was pretty easy to find things on my list within a reasonable amount of time. I will come back!
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May 2023 by Xavier M.
Been calling for the past 2 days at different times in the day to try and place a cupcake order, because of my job and other responsibilities I could not come into the store to place the order in person. I went this afternoon after work, needed them for Saturday but since it's less than 48 hours they could not take it.If they answered their phones I would have been able to place my order, but they just let the phone ring nonstop.What kind of customer service is that?
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February 2023 by Jason C.
First things first. We basically work for Sam's club now. If you do self check out with your phone you get discounts like 1-2 bucks each item. They tell you your savings. Yes, it's cheaper than walmart but you're buying in bulk. The sushi here sucks. Don't buy it. I made that sad mistake of buying it. Parking here is hard because it's in strip mall with nice small restaurants and shops. The selection here is similar to costco except it's mostly processed foods. Healthy food is meats and produce. Basically the not prepackaged section. Sam's is good if you have a like a big family. Like size of 4-5. You'll end up at least spending 100 dollars with a few items. For me it was 8 items. The food court was very slow and huge line. The food court is very cheap each item is less than 2 dollars. If your really cheap that's worth it. Sam's is for S for spanish. Costco is C for chinese. That's the target demographic of customers. Was using the app check out good? yeah I had some issues connecting to wifi but it's correctly itself over time. The app allows you to to scan the items and you can pay with the credit card providing you signed up online for the membership. Use my referral to sign up: fbuy.io/samsclub/9xnpnw8hI didn't try the gasoline, pharmacy, or eye doctor here. For me the rosemead walmart is good because they actually implemented all my suggestions. It's fast and efficient there except returns. Well for returns walmart loses money. I have year membership. I can't fix the congestion. It's a lot of people. But at least with self checkout with the app. I can leave a bit faster.
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August 2022 by Karla P.
The worst sams club ever starting off with the bakery department. I placed an order for a cake to be done Saturday. Saturday comes and I called to see if it was ready for pick up. They took forever to transfer me to bakery until the team lead finally took my call and said that their printer had malfunction and they couldn't do the design I asked for on the cake. It was literally time for me to pick it up so he should've called me to let me know as soon as he realized they messed the machine. Then he proceeded to tell me he could do another design so I agreed and once I got there the "cake decorator" didn't want to do anything along with another worker the team lead obviously was nowhere in sight. Please do yourself a favor and do not depend on this bakery team for your special occasions.
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July 2022 by Gwenda N.
The services here at Sam's Club SG, was wonderful easy to get in and out. I had a low tire that needed to be fix and Alan the young man took care of tire. (Free of charge) I tried to give Alan a tip, he would not accept it, because! Sam's Club policy!! employee can not accept tips..... in my up bringing we was tough to acknowledge when someone do good by you. Every time I come to Sam's Club I get great service. The service department is a hard working department and the employee should be acknowledged. To keep good employee! Owners should allow them to be tip if offered God bless Brookie
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June 2022 by Leonidas L.
On a scale of 1 to 10: Size: 4 Selection/variety of items: 4 Cleanliness: 6 Tidiness: 5 Selection: 4 Bakery items: 6 Food court: 3 (only 1 cashier; LONG wait; out of items) (No gas station) Overall: This is a relatively small Sam's Club without a gas station, with very limited number/types of merchandise. The store isn't particularly clean or tidy, the customer service is just so-so, and is generally underwhelming.
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June 2022 by Carrie J.
I went and joined last week because they are having an eight dollar membership special and I wanted to see what the hype was about, Got in line for about a half an hour while people made their returns as the membership line and return line are the same.. so I grab a few items and go to the self check out where one of my items rung up incorrectly.. When I called it to the attention of the associate she did not understand because she only spoke Spanish.. her and another associate began speaking Spanish to each other then the other one told me it's not those grapes it's cotton candy grapes that you have, I said well these were the only green grapes under the sign.. they just said no no and walked away I then called them back and said may I speak with a manager because I had taken a video of the produce department for my friend who also wanted to get a membership and we were comparing the store to Costco.. The grapes were in my video so I showed the manager or supervisor and she said she would honor it and took me to a different register to ring me up. A couple days later I learned that I was supposed to get a $10 off coupon off my first purchase being a new member, nobody at the store told me this but my friend also went to get her membership in a different city and they gave it to her but apparently this location didn't feel the need to tell me. Annoying!
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June 2022 by Oracio N.
I'm giving this store 5 because inside was clean found what I was going for quick best thing was since I'm handicapped at the moment from my foot and hand I had a nice Gentleman by the name of Manuel Aguilar and I got his name thanks to my wife . Well this young man came from behind with an electric wheelchair and just gave it to me so I would go out of my way to look for one thanks young man not only was he kind but also good since of humor.
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April 2022 by Marco Hernandez
La tienda tiene mejor surtido y disponibilidad para pagar rápidamente ... gracias una ubicación muy ascecibke
