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August 2024 by Lisa Ono
Absolutely some of the best customer service. Friendly & respectful, Mr. Gary Whitney went above & beyond professionalism - from providing a ride to and from my home, calling to let me know how long work would take, to explaining what I should be aware of following service. Extremely busy place, but if one is patient, well worth it.
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August 2024 by Jeni 2.0
Absolutely the worst customer service. Such a rude man. I called and simply asked a question. I’m very kind and have a soft voice. He was abrasive right away but I continued to be nice. He never shifted to match my tone. I don’t understand how anyone could do business with someone who clearly only has the goal to make you feel stupid. Did not offend me because I know I’m not but the fact that that’s his aim is wrong. I simply said I don’t know much about cars so that’s why I’m asking an expert. He was absolutely a nightmare to speak to. Will not be doing business here and will tell everyone I know about that experience. I don’t mind paying more if low cost is the reasons for the good reviews. Not even sure, never got that far. Either way I care more about respect and kindness than saving a few bucks. Hope you all actually did experience something different. I’m guessing he is not like that with men. Keep that in mind if you’re a woman looking for a mechanic. No one deserves to be spoken to that way.
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July 2024 by Tami Brown
Just bought an older Rv. It had some leaks etc. I took it in asked for the leaks to be fixed, the heater to be looked at and if possible to be fixed, the generator looked at and fixed if necessary as well as a tuneup. They had it the first time for 3 weeks and the 2nd time for over 2 months. Rv still has all the same leaks, the heater he said he fixed nope sure didn’t doesn’t work, the generator didn’t do what was asked didn’t even touch it and I had given him the parts for the tune and they were still sitting exactly where they were left. He filled the wiper fluid but had no clue that the fluid doesn’t even work. Gave more attention to everything but what I asked and charged me for all the extras plus the stuff that wasn’t done. I specifically asked him for certain things to be done because I had a budget and he went over the budget without my consent. So I am out $5000 and nothing was fixed or it was half a$$ fixed. You’d think for that $5000 he could have at least given me a list of things that needed attention or maybe even clean up the mess he left in my Rv and attach the inside cover correctly. I will never go back to this place poor work and poor customer service.
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December 2023 by Brian Falk
I got my Suburban smogged here, and they were very professional and friendly. He explained that they are a father and son small business, and they take pride in their work.
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May 2023 by Tiffany J.
My mom took her rv there to have a very easy part replaced and not only was the guy rude, dismissive and took FOREVER (2 months) to possibly even order the part, but once she told him the financial and personal hardship that the length of time was stating to place on her, he quit answering her calls. She asked if she could pick up the part and take it with her to her next reservation (she's a full-time RVer) and have someone else install it, but the guy refused to cooperate. She was late for her next personal commitment due to him, and he knew it. Unfortunately she read his reviews too late. Our bad, and lesson learned. Not everyone in our lovely little Simi deserves the reputation that many others give us as a wonderful town to call home.
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October 2022 by Sheri Dunham
They do good work. They are usually slamming busy. My appointment was pushed back 2 weeks due to emergencies. They do not contact you for changes so check in with them.
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September 2022 by Felipe V.
They took my RV in when most shops would not due to backlog. Gary was great and kept me informed about what my rig needed. He finished it up when he said he would and got everything working! Ready for our next road trip! Price was fair due to parts and labor.
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May 2022 by Scott Gibson
2nd time at this shop, Gary seems fair and quite honest! Thank you!Service: General repairs & maintenance
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October 2021 by Gary Hand
Gary and his son Great job!! Fair and honest. Checked the tires and did a complete service. On time and friendlyServices: Air & cabin filter replacement
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August 2021 by Dusten K
Just got my RV serviced ready for a 3000 mile road trip. The guys at Whitney's auto and RV always go above and beyond for me highly recommended.Services: Oil change
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June 2021 by National Study Academy Kim
Gary the owner was at the beginning a bit rough around the edges, but trusted him to do the job of the recall. He quoted at $450 for about an hours worth of labor and parts. After he was finished, he said only four quarts were needed for the RV and reduced the bill to $235. I have a regular mechanic but for my RV, I will be taking it to Whitney's RV in Simi Valley from now on! He is fair and honest! What a gentle man.Service: Steering/Suspension
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May 2021 by Barrey Robles
Good quality work. Tuff parking. But nice people.
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May 2021 by Ron M.
I am so pleased with the service I receive every time I bring my motorhome or older cars here for service. Appointments are kept. Everything is always explained to me, in detail, before and after any service. The work performed on my vehicles is always just what someone would hope to receive from any mechanics. THANK YOU WHITNEY'S!!
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April 2021 by Angela B.
Great place to come for a smog check!
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January 2021 by Michael G.
I was traveling during COVID from Colorado to take care of some family estate stuff ( necessary). The fuel pump was going out in my old mini, and after going to 5 different shops where no one would help me, an auto shop sent me over to Whitney's. Gary took my RV in, and had it repaired in a couple days. Thanks to him I was able to get back to work in time! Huge thanks for everything!
