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February 2024 by Itsme G
Don't go here, the food is great and cheap. But I don't want others to know about it. So I'm not giving it a good review. And damn that chicken bake what can I say, delicious. And a $1.50 hot dog. Seriously please stay away because it gets crowded at lunch time and I don't like crowds. Sometimes I even get a huge pizza slice. Don't get me started on the ice cream, there's not a better deal anywhere, but don't go for that cuz more people make the line too long. I haven't tried the roast beef Sammy yet but I'm keen on that , I'ma try it soon. Parking isn't too bad I just drive around until I see someone walking to their car, then wait for them to pack up . I park right up front every time. Oh yeah you can still get onions if you ask, the counter people are the best. Oh yeah' and bring back the damn polish sausage.
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January 2024 by Jennifer Doyel
Came to Costco food court an hour before close to get two pizzas and some other food. Placed an order at their kiosk machine as required. Waited ten minutes before getting in the long kiosk order pick-up line, asI figured it would take them a bit to cook the pizza's anyways.WhenI finally get up through the line, now almost closing time to give them my receipt for the order, they inform me they don't have it and won't have it. The best they can do is give us some of the food they happen to have pre cooked or easily warmed up. As well as refund us.I ask them confused as to why they don't have the food or at least aren't making it yet, when we placed the order over 40-50 minutes ago at the kiosk. Which they then inform me that they actually do not start making the food and do not know about a food order until you wait in the kiosk order pick-up line, get to the window, and hand them a receipt from the kiosk machine, unless you called it in ahead of time.No where around, on the machine or on the receipt , or even at the window did it say after paying at the machine that you then needed to stand in line and physically hand the window people the receipt to have them start making the food.To top it off I over heard a lot of annoyed customers at the pizza window who had called in an order, as well as paid via the kiosk whose orders were not ready when promised and might not be ready at all now.So very disappointed in this costco. Why have a kiosk machine at all if it doesn't relay the order to those cooking it. Just ridiculous and I feel for the people who did call in their orders and did not get them as well. Just poor management and planning at this food court (and any other food courts that work this way) and there for service as well. I feel bad for the employees as well who were doing their best, but set up to fail.
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January 2024 by Richard S
Great, inexpensive food. One doesn't go to Costco for the ambiance!
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January 2024 by Cynthia Remandaban
The food court was so small but food and service is
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December 2023 by Hans Gundelfinger
The newer system that the Simi Valley location has setup with the self help kiosks to order your food is a good idea. But I think the lines for the court need to have guide bars to the windows as they tend to get co gested and people cut one another too easily.Food is always A+ at Costco. No doubt. Additionally the employees are super friendly.
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November 2023 by Sue S.
I purchased gas at 7:30 am on Friday, 11/24/23 and sat in my car because it was cold. It was taking a long time and the pump was not shutting off. I get out and there is gasoline spewing out of the tank all over the place. Young kid starts to clean it up but it is all over the car, we're walking through it and I paid $16 more than I needed to for gas. I asked him what I do next and he says when store opens, ask for a refund. Due to holiday, I go back and speak with manager on Tuesday, 11/28/23. She doesn't really know what to do but tells me the Gas Superintendent wants to speak with me and to go speak with him. He doesn't believe 4 gallons of gas spewed from car and offers me a Pizza. I said "forget it". Gas versus Pizza. Came home and decided to change my Executive membership $120 to Gold $60 to get my money back.
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November 2023 by Missy B.
If you are black you will get profiled. While walking in with about 7-10 more people who were white and Asian. Me the only black female was yelled out to show my membership card.! I turned around and said I have it and kept walking . Then the associate name "Casey" a older Asian man demanded I show my membership cardWhile he let 10 more people go by without showing their membership card. It was so obviously uncomfortable a lady and her daughter said to me oh wow he didn't even ask me or my daughter I was sure he was going to try and search you next in a joking matter because how clear of day he was racial profiling me. I will not go to that location ever again..!!!
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November 2023 by Delcy P.
One thing is getting expensive but the worst part some of them are very rude , and then and you way out they pick and choose which customer they may be check the purchase one by one or they just give a look and keep moving the line , it happened to me I felt discriminated.
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November 2023 by Joyce Grace
I always call ahead and order 2 pizzas I' really like that they have self checkout kiosks now, it makes getting my pizza faster. Pay at the kiosk and then see if the pizza is ready at the pickup counter.
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November 2023 by E B
Love the kiosk ordering! Staff is always super professional, efficient and friendly. They get through the lines very quickly and always make sure the customers are satisfied.
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October 2023 by Emma W.
My little sister was playing with my phone and she somehow managed to drop it in between the truck and the bed of the truck. I was so scared I lost my phone forever luckily we drove by the Costco tire center and these 2 nice gentleman named Eric and Austin helped us get the phone out even though it's not there job. I am so happy for nice people like them!!!
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October 2023 by Jia Jia O.
I am giving 5 stars to Costco tire center for having wonderful team members onsite. Thank you Eric and Austin for helping us out with our truck issues. It's nice to know that there are helpful, good hearted individuals here. I will look to you for all future tire inquiries!!
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October 2023 by Julian A.
Employees are arrogant and with attitude. As members, we should be treated with outmost respect. Lining up for food outside is so inconvenient considering the heat during summer and the rain during rainy season. Coupled with lack of personnel manning the food service and the attitude of the employees, this place is not a good store to go to.
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September 2023 by Luke Mclouth
This new way to order pizzas through the kiosk. Is terrible. Actually, ordering at the kiosk does not notify them to make your pizza for some reason, like every other kiosk system at every other business, even after using the kiosk, you still have to call it in separately. The problem is nobody answers the phone. Both times I have done this, the phone will ring and ring and ring and never be answered. This is a terrible rollout for the new system.
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September 2023 by Michael Lasher
Notoriously understaffed. Not worth the 20 minute wait for a $1.50 hot dog.
