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April 2024 by Erin Demmery
After submitting my information on the 20th of March and following up repeatedly, the last contact was on the 12th of April and no response since following up again. Very disappointing.
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January 2024 by ragaa armanyous
Ihave a very very bad feeling about what happened to me when I dealt with this company. They took $15000. The closing cost for alone was $260000 and I agree a bout everything because I was very happy to got the first house and the senior loan he is name "Fernando Arboleda" , thank you. I never work with you any more .
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January 2023 by Bryan Maksimenko
Raul was the absolute best. He was there to help me every step of the way with the mortgage process. I would without doubt recommend him to any and all friends and family seeking a mortgage!
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January 2023 by Alex Shlyakhovyy
The phone doesn't work and the office is closed during the open hours.
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March 2022 by Too M.
This rating system has to change... It needs to have a minus star to reflect companies that are far below any acceptable business standards.I have spoken to about seven reps from this company and all are ill prepared with minimal experience in helping the customers in securing a loan at a low price. I recorded my phone calls that they would refund my appraisal fee when they said I was a sure bet to secure a refinance loan. Stay away from this company. Choose another company to give your hard earned highly taxed income to an ethical company with reasonable fees and long-term employees.
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January 2022 by Jaime Castrellon
Excellent service
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January 2022 by Lin Wang
Great experience to work with my loan officer Alex Chen. He helped me got 2 loans closed at the same time within 28 days.
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January 2022 by Nayan Padrai
Ken Riedel at LoanDepot is awesome to work with if you want a mortgage! Highly recommend.
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January 2022 by Jamie Maruca
Michele Valencia is extremely knowledgeable, friendly and helpful!
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September 2021 by Diallo M.
I used to work for this company, they let me go for a "lack of production" one week before 7 loans could fund so I wouldn't get paid for them; robbed of 9k. This is the lowdown of what type of company you will be signing up with...The hours are 7am - 5pm with a training every day at 6:30 so 630am - 5pm, and sometimes you leave late. There is a mandatory Saturday and Sunday each once a month and it's from 7am-3pm. The pay is minimum wage plus commission. Commission is for inbound calls 1-10 loans a month, $500. 11-15 $800. 15-20 $1000. 20+ $1200. No the numbers aren't backdated. For outbound calls it's .5% or .6% of the loan amount. Closing outbound calls are rare. To give you an idea of how many loans people close...It's the 16th and of a team of 25, 17 people have under 5 loans for the month. Do the calculations yourself. If let go the loans that are in process, the commission goes to another loan officer, which are most likely the seasoned ones. The company often hires large amounts of people and then when they terminate them all of their in process loans, another loan officer gets paid for, without doing any work. It makes one think, do they often over hire to increase the company's profits and commissions of seasoned officers? The answer is yes. I would not recommend this company. It's a revolving door and the fact about the not being paid what you produce is extremely shady and dicey. There response to this was: "you signed a contract." Just that statement, you already know what kind of company it is. Proceed at your own risk. I have 13 loans in processing, 7 of which are about to be finalized that I'm not going to get paid for. One is worth $6000. The other 6 are $500. That's $9000 in commissions that's going to go to another loan officer for doing nothing. If the company would have kept me on another week those 7 loans would be funded. Tell me that's not shady. Please tell me this was not set up or at the least grossly negligent. There's a lack of transparency. The standards aren't set in the beginning. They count month 1 as two weeks on the phone. Then month 2 is your first full month in the phone and they are watching to production (but they say they're not). It's just like be honest. Last week when the sales director told me that I'm on a week to week basis, that's what he said, week to week. What he meant was "let me see where your numbers are by Thursday or else you're going to get cut on that Thursday." Since I had so many in process loans, I would've over worked to get paid out for those loans for that week just to stay. I wasn't given this opportunity because of the blatant miscommunication about it being week to week and not a set date. He gave other loan officers that were about to get cut a set date. He did not with me. I'm thinking it was purposeful to make this happen and me not get paid for any of the loans that were about to be finalized. And this is what the company does. If this is happening to me, I know I'm not the first person. This is scraping the surface of being straight up illegal. It's bad. I wouldn't work here, that's all I'm saying.
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March 2021 by Mike J.
Terrible service, they me with automated response saying that my bill is late and this is an attempt to recover a collection. So after 40min of being on hold they tell me that it was their error, just imagine receiving a anxiety creating call about a collection and waste 40min on hold to find out they fucked up...They call every month for the same reason...
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February 2021 by Andreh N.
Don't trust them they never respond to my phone calls and their underwriter just rejected my loan with no reason and my loan officer didn't respond to my phone call which I did for four times and their service in my experience it was really bad.
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January 2021 by Yongbing Tang
We have been shopping around with 5 Loan officer. And Alex is the best loan agent we can ever had. He is very keen and responsive on answering our questions. And he do due diligence and help us prepare competitive offers. And none of the other loan officer can match what Alex offered for us. He showed ownership and passion on helping us buy the dream home. Highly recommend Alex Chen!
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January 2021 by Antonio Gimenez
Ernest Page and his team were amazing. They were able to rush through the whole process in record time. Doing everything online made the experience really easy. It's a very streamlined system. Much better than working with a bank which priorities might be elsewhere. Loan Depot is specialized so it makes the process really easy. All automated, upload materials on the system and get very personalized experience. I totally recommend Loan Depot and will keep using them for future purchases and refinances.
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January 2021 by P Y
Great team of people to work with, Professional, Excellent Customer Service, and they are willing to go and beyond for their customers.
