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October 2023 by Farah C.
My tire popped while dropping my kid off in school in the morning. Thankfully I made it back home safe. Wheel works was right next to my house and they were courteous and helpful. They didn't try to upsell and gave me honest feedback (I was worried I had to replace my wheel too). Decent price and great service. Thank you guys!!!
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October 2023 by Steve V.
Great service! Replaced all 4 of my tires at a decent cost with no fuss. Dave took extra care with it and even helped me switch out my rim after the job was already done at no extra cost (my old rim was cracked). Would definitely come back if I need any tire/wheel work done!
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August 2023 by Kevin Yen
Great service, took care of me without an appointment. Quick and polite communication and reasonable prices.Service: Tires
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July 2023 by Claire A.
I have been bringing my cars to Wheel Works on Prospect Road in San Jose for the last ten years. Recently I have been disappointed as two different cars ended up leaking oil after getting the oil changed there. One car stopped leaking after they re-did the oil change! As for the other car, they did not offer to redo the oil change, instead advised me to drive it around and see if it continues to leak. I checked tonight, and there is an oil puddle in my garage. I took pictures and have been documenting this. Will bring the car back tomorrow and will post an update.update: Oil filter was not installed properly. This was fixed and there is no more leak.
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July 2023 by Sheila M.
Five stars for Jasper!! I spoke with him on the phone beforehand, he was very polite and informative. Upon arrival I was greeted and helped by him again. He was extremely helpful, and gave me such a smooth experience here at Wheel Works. With such great customer support and service, Jasper was truly a star here at this shop. Thank you for taking such good care of me and my car.
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July 2023 by Katie Levinson
Went to get my wheels aligned and was told that I needed my (less than 2 year old) battery replaced, and that they could do that for me. I of course am skeptical, call AAA a few weeks later, they run a battery test (pic below) and lo and behold it’s working great!Don’t trust this location. Whatever they tell you get a 2nd opinion, you’ll save yourself a couple hundred bucks.
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July 2023 by Clay Franklin
This is the best place for Flat repairs. They were able to squeeze us in on a moments notice. We just left the car there today and they got our Tesla 3 long range flat fixed before they closed. I’ve been coming here for tire services since 1986. My son always got their lifetime alignment on his cars. They have been a wonderful place in the neighborhood for my son and I who are car buffs. Special thanks out to Marisol who checked us in and agreed to fix it even though they were super busy. David is the manager and he is super nice. Suggest drop off your car so you don’t have to wait.
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July 2023 by Anthony V.
If I could leave half a star I would, my experience was that bad. I made an appointment to get my oil changed which I thought was ridiculous but at least I had a designated time slot and would be out of ther within an hour. If I made an appointment for a time slot at 10-11 am why would I have reason to think differently right? If only things could be close to that simple. When I asked if my car would be done by 11 am I was told sometime early afternoon which irritated me since I did not have a ride and had to spend an extra $25 on the day for Uber to take me home and then back again to pick my car up that was not ready until FOUR O' CLOCK. If I had not waited long enough I had to stand for about 15 minutess while the clerk who was helping me finished with the previous customer. Things kept spiraling downward as I had to look at an additonal clerk who could have helped me but sat at his computer doing something that looked a lot like an internet search. Before "Felix" could finish with the guy in front of me yet another guy walks in and sits at his desk eating! WTF?!? When Felix got to me he was rude and dismissive and offered no apology for me having to waste my day waiting for them to do something Jiffy Lube could have done in 30 minutes. When I asked why customers are made to schedule appointments for set times he condescendingly said if I hadn't made and appointment they would not have got to me today. He then added an extra comment about how they are so busy with customers as if to imply they don't need my business.To top things off I had to spend an extra 15 minutes looking around for my car as it was not parked in the lot where I had left it that morning. It was parked in O'Reily Auto's parking lot and that's another thing I'd like hear an explanation as to why anyone would assume their car would be parked in the parking lot of a different business their own. It was no surprise he offered no apology for giving me the run around. If you want to be misled and deal with rudness and incompetence this is your place. If you want to be treated like your business is at least halfway appreciated avoid this place at all costs!
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June 2023 by Hadi
The staff are RUDE.this is ridiculous. I came here with a flat tire and they asked me to make an appointment for the next 2 days, how would I supposed to drive for the next 2 days? Flat tires are emergency situations!This is the second time I visited this place for an emergency flat tire and both times not a good experience at all.
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June 2023 by Loree P.
What happened to this place? I have been going to this location for 15+ years and serviced 4 different cars at this location. The customer service used to be A+, but not anymore. I called in the morning and asked if I needed an appointment- a nail was in a tire (the tire was purchased at WW and I paid for an extended warranty). I was told no problem. When I arrive at 12 noon I was informed the repair would not be ready until close to 7pm. The car was ready a little earlier, so that was good news. However, they parked my car at the O'Reilly lot and did not even bother to lock it.
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June 2023 by ISMAIL KILICASLAN
This place has no respect for your time. Left my car around 11am for a wheel alignment after they said it should be ready by 3-5pm. Called them after 4pm to see if the car was ready. The guy told me it should be ready by 5 to 5:30pm. I asked whether they started working on it. He didn’t answer my question and talked nonsense. Came to the store at 5:40 pm to find out they didn’t even start working on my car and said one of the machines was down which seemed to me like a lie. He said yours is next. I waited there for about 15-20 minutes. The guy pulled up another car to work on it and it was the last thing to trigger me not to do business with these people. Waisted my day for their poor time management.
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June 2023 by Scott Chan
I brought 1 flat tire for repair around noon time.I was informed the repair had to wait until next day (many cars were waiting).I think repairing a flat tire should be simple & fast.
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May 2023 by Michael Gathright
If could give 0 stars I would. Brought my car in for 4 tires. After the work was finished, and after I paid I noticed that I was missing a lug nut. I walked right back in and let the staff at the counter know. I was told that there was nothing they could do and that I had to bring the car back. I hadn't even left the parking lot. They said I could go buy a lug nut and they would reimburse me. I was given the car back with missing parts. It's a tire shop that doesn't have lug nuts? Horrible customer service. After looking at the car more, they did one of the worst jobs I have ever seen. The wheels were damaged with a lot of scratches. They didn't even clean up after they put the tire on. Use this place at your own risk.Services: Tires
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May 2023 by Karthik Krishnan
One of the worst businesses you will find .. unethical and unprofessional .. ripped me off for delivery fees even though I canceled my order and didn’t want my tires replacedService: Tires
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April 2023 by Bernadette Reed
We have been taking our cars here for years. You can make an appointment quickly and get your problems diagnosed quickly from their expert and excellent staff they have here onsite. We buy our tires here for years and they last a very long time because they have excellent quality in every auto part you may need for your vehicle. Seasoned professionals work on your car for whatever problems you may have experienced. They give you peace of mind about everything and you can be assured of their safety and confidence.
