October 2020 by Forrest Singletary
All star experience! Chris H. was an absolute pleasure — professional, quick to the point, and very personable. I would drive across the south bay just to do business with this branch!
November 2019 by monte musso
STAY AWAY. I have been a customer at this branch for over 8 years. In that time I was introduced to the branch manager about 20 times with a handshake and small talk like we were the best of buddies. I have been going in there every two weeks to cash my paycheck. Someone had stolen my wallet out of my car and when I went in with my paycheck and asked a banker for a new ATM card and told the my wallet was stolen, I was told they couldn't help me until I get a new ID or CDL. I asked for the manager and he said the same thing. I go but you know me, I've been coming in here every two weeks and we have talked many times. He didn't care. He acted like he had never seen me and I had the plague. I was mad. I went to another branch I had never been in before and talked to a banker and told her my story. She pulled up my account and told me an amount and asked who got the money. When I answered her 5 different amounts correctly she cashed my check and gave me a new ATM card on the spot. Why couldn't the other manager do the same thing. He has talked to me many times. Now skip ahead a couple of years. I go into my branch and want to cash a check made out to me from an insurance company drawn on Well Fargo. The teller looks at the computer and calls over a supervisor. He looks at the same screen and tells me they can't cash the check. I can only deposit it and wait a couple of days for the funds to become available. I'm thinking it's because it's a large amount. So, I leave and go to the same branch as last time. I stand in line and when I get up to the teller he looks at the computer and asks me how I would like it. I ask if there is any notes about not cashing the check and he tells me no. So why did my branch try to force me to deposit the check? Is it so they can earn the interest on my money in their bank for a couple of days? Sounds like it to me. Is that even legal?
August 2019 by Cassandra C.
This review is long over due but Denzel Smith is a prime example of the embodiment of customer service. He's helped me as both a banker and then again when he got his well deserved promotion to the Service Manager! He's always very patient and proactive when it comes to helping his customers. He was helping me do a quick pin change when he told me he noticed some funny activity on my account turned out to be a little bigger of a problem then what I had originally came in for but Denzel made it a very pleasant experience or as pleasant as these things can go. This branch is a bit out of the way but if ever I'm in the area I will always go here just because of Denzel! Hopefully he is getting the recognition he deserves for all the hard work he does!
December 2017 by Ronald Wayne Hext
Helpful and knowledgable staff that know their customers. I needed to deposit a check and get some cash out for an ill friend. Banking rules prohibited them from allowing a 'cash back' on deposit without the account owner being present to sign the form. The manager knew her and her condition and intervened and made funds available immediately so I could use her debit card to get cash out of the ATM since her current balance wasn't high enough otherwise. Great help and empathy from good people.
November 2017 by James Brassill
These sleazeballs told us the checking account was free if we had a home loan with them, but turned around and signed us up for the the checking account that has a 10 dollar a month fee instead of the one the banker advertised to us.
October 2017 by Liandre Kelley
Randall helped us out, very kind and conversational. Never a line and always happy faces.
July 2017 by Armand K.
Good customer service, standard Wells Fargo decor, homely ambiance, usually pretty quiet/not busy. I would recommend this branch because it's usually pretty quick with no line.
July 2017 by Tom W.
Outstanding service at this branch. Steve and Randall run a first class banking operation and service. Go out of their way to give personal service and make you feel like they appreciate your business. Can't recommend them more. I have been banking here for 24 years. Tom Wilson
August 2016 by Paul F.
Stopped I here to get cash. Atm machine worked, parking near by and got really bills (no fakes). Overall waiting for ATMs to update to start giving 50s and $100s then always $20s but that's just my 2 cents.
February 2016 by FARANAK RAEISSI
Very helpful and patient. Best Wells Fargo yet.
November 2015 by Sim McWain
Usually not crowded like the Los Gatos branch is.
May 2015 by Tokihihi Avatar musik