March 2021 by Kristen O.
The bakery at Safeway Saratoga is out of this world. I cannot thank Vanessa and her team enough for all of their careful attention, creativity and most of their CARE to create beautiful and delicious special occassion cakes. The Bakery team has been helping me with my important family cakes as well of those for each of my employees for several years now. Each and every cake is Special and Unique to reflect the individual that is being celebrated. The Safeway Saratoga Bakery team has truly become a trusted and debendable part of my life. Their creations give such happiness to those receiving their carefully created delicious creations! This team always goes above and beyond. I am so appreciative of thier effort and care.
March 2021 by Kyle G.
I needed some help with customer service and the florist Paula was unfriendly. She had raised her finger and pointed saying she heard me but never acknowledged me. Great Safeway but not a nice customer experience with employee.
February 2021 by Li-Chung L.
It was a pleasant Monday morning on 2/15 around 10:15, I was buying some lobsters, suddenly a man came to me saying I was not allowed to pick specific pieces, (I actually didn't while I bought the prior 4.) Then he emotionally said that they don't want to sell me lobsters, I also realized that he was too close to me w/o observing social distance, so I move away to maintain some distance. This manager then blamed me for some blood drops leaked from my meat packs and requested to repack. I refused because I don't want to stay indoor too long due to the panda I. I could have told him that there were many meat were leaking blood at the packed meat display and why he didn't care. It was a bad experience shopping at my neighborhood Safeway, which I've been delightful for their market driving quality, every staffs were so friendly with helping attitude. I hope this 1 star is a wake up call because they use to be the marquee super market in Silicon Valley.
February 2021 by Nancy C.
The meat/seafood counter, at This location, has fantastic customer service!! Frank is awesome!! He makes you feel welcome and like you are shopping at a mom and pop grocery store from the good ol days.
Great job guys!!!
January 2021 by Jade S.
What makes a franchise grocery store stand out is its people. Angel, the store manager and his young male coworker (sorry blonde, I didn't write down your name) made magic happen and worth a shoutout. I by mistake left my credit card on one of the vendor machine in the front. Desperate as I was, I asked for help. An older female worker on the checkout line, kept telling me from 10 feet away there is nothing they can do and I had to call the 800 number on the machine, except there is no 800 number. She is not carved out for empathy and customer service for sure. I suggest for further on-job training for her. The the young, boyish looking store manager came over, his name is Angel. He kept trying every key he has on the machine, then called his stores director, then write down my name and number, he even tried to go back to he machine to see if there is anything he can do to open the machine, instead of just sending verbal, defeating and condescending comment like his female staff. AFter 30 min, Angel was still trying, his young, blonde male coworker tried to work with him to help. While I couldn't wait any longer, I asked Angel to give me a call when the credit card is retrieved. I was told it probably won't happen till the following morning. 15 min later, I received a phone call from Angel, he got my credit card. Safeway in Saratoga Sunnyvale road is lucky to have Ange and his coworker to be the store's face and core, Thank you, Angel, your customer service is off the chart and deserve a medal and recognized.
January 2021 by Carmen M.
We have been ordering food for outside pick up due to the pandemic. The last two times I placed an order in the morning only to find the earliest pick up time was between 6 and 8 PM. Both times I picked up my groceries only to get home and find paid for items were missing. The first time I was told to come back so I parked and called in to get no answer. I then went into the store and had to look for someone to talk to. The first three clerks just shrugged and said they did not know anything about it. After about 15- 20 minutes inside I was able to locate help and leave with the items. Today I again ordered only to return home without one item. I again called and was told to return and come in. I stated that I ordered pick up to avoid coming into the store. They agreed to bring it out. When I got there a clerk and a manager came out. The manager told me I had not paid for the item. I showed her my receipt and she then went back and returned with another cheaper brand of the same item. I took it rather than continue the fight but I am totally frustrated with their attitude and lack of service.
December 2020 by Jason L.
This store is a smaller than normal Safeway location. However, I choose to shop here because it's not as busy. While there may be lines for check out, the self check out aisle is usually quick and available. They are staffed by helpful staff and it seems the staff is always pretty busy as there's not a ton of staff and they seem to do a lot. The store can sometime look messy in the produce aisle as it seems like there's enough business here that items have high turnover. One thing I would note is on a recent trip, most of the avocados were getting close to the point of being rotten. I know the store needs to make money but seems like they should remove older produce items so they are not selling produce that is not peak of freshness.
November 2020 by bob s.
This Safeway location has an employee named Beverly who is just the rudest person you will ever meat. She yells at customers in line who do not move fast enough for her. She treats customers with little to no respect. She is demanding, argumentative, rude, confrontational, and sarcastic. I felt very mistreated by her that last time I stood in her line. I can only imagine that she gets complaints often. I will likely not shop at this location unless I have to.
November 2020 by Sy n.
11.18.2020 1215pm. I am an Utility Worker and I passed by this Safeway and needed to use the restroom. So I made a stop. After exiting the restroom. The produce stocker in a loud voice as I was passing. "Go to another store". WOW!!! I didn't know the restroom here was exclusive. It have never happened before. This employee should not be working near the public.
October 2020 by Eric R.
Note to everyone. The express lane 6 that says 15 items or less is definitely not. The past 5 times I've been here shopping I've had less than 10 items....., I've had to wait for the jerks in front of me that have a full shopping cart... literally the past 5 out of 5 visits in the past 3 weeks.
September 2020 by Sunil R.
Helpful staff and I was looking to making a quick exit. Sadly the self check lanes were closed (??) and it took a long time to pay and leave.
September 2020 by Luci L.
This Safeway has always been bad, but has sunk to new lows. Please shut it dow and give Saratoga shoppers the shopping experience you offer other communities. It's dirty, smelly, understaffed, expired products on the shelves.
August 2020 by Kate N.
Please, be aware that this store doesn't care about the safety of their customers. I suffered numerous injuries there by slipping and falling on a broken GLASS bottle of oil on 08/01/2020. I was bleeding and no one even helped me, no one even asked if I need medical assistance, and no one (like store manager or director) even apologized. They only started cleaning the floor from oil and my blood after I left to the washroom to clean myself up and take care of my wounds. Nobody cleaned the floor from oil and broken pieces of glass before the accident. Nobody even placed signs around the spilled oil that I could have noticed before I fell...
May 2020 by Tom F.
In light of the Corona virus, this Safeway is being irresponsible. No limit on the number of customers in the store at one time. No requirement for customers to wear masks. Employees wearing their masks below their noses. The store manager says he can't enforce mask wearing because Santa Clara County is not requiring it. But it also isn't corporate policy. The Safeway corporation can have a mask policy. Most other grocery stores require mask wearing and those are the stores we will be going to. Safeway is at the bottom of our list for grocery shopping. I suggest others do the same.
April 2020 by Eric C.
On Thursday, April 16th, I went to the Saratoga Safeway in the early morning for senior hours. While in the bakery section, I turned my cart, the corner of the cart hit a container of pastries, and knocked it off its' stand. The package popped open and the pastries ended up on the floor. I picked up the pieces, put them back in the container, then handed it to a woman behind the counter and told her I would pay for it. Before I got a response, another employee showed up out of nowhere and got in my face big time. He started yelling at me, accusing me of not being careful among other things. I tried to explain to him that it was an accident, and reiterated that I would pay for the lost items. But for some reason, he felt a need to keep yelling at me in front of everyone. Having heard enough, I yelled back that I wasn't about to have him talk to me that way, and asked to talk to a manager. He motioned over to the far corner of the store where the office is (and said something I couldn't comprehend) as if to say: go ahead, they're not going to do a thing to me. I went to the office and spoke with a woman who said she was in charge of the store. (I neglected to get her name.) We walked back over to the bakery together. The employee in question was gone. However, both women behind the counter defended me and vouched for my story. (I hope they weren't retaliated against by management.) One told her that she heard me offer to pay for the lost items, and even offered a similar experience she witnessed with that particular employee with another customer. I pointed out to the manager that she now had two data points on that employee. She acknowledged this, apologized for the incident, and said she would deal with it. Thinking that this was the end of it, I went back to get my cart. However, when I returned to that area to get what took me there in the first place, the employee in question started mocking me in front of another employee for the way I was pushing my cart (with animated ramming motions). I decided that I'd had enough of this guy. This led be back to the manager. This time I spoke with someone who said HE was the manager. (So who is in charge of this store anyway?) I'm not going to give his name, but he knows who he is. He put me on the defensive from the start when he said (and I paraphrase): Oh, so you're the guy that knocked the bread on the floor. The manager defended the employee telling me that he starts work at 4 AM every morning, and I destroyed his work, so he was "frustrated". Although I don't recall how he prefaced it, it ended with the phrase "day in, day out". I took that as a swipe towards their customers. Throughout the conversation (which only lasted a few minutes), he reminded me several times that I knocked the pastries off of the shelf. (Apparently, accidents aren't tolerated at this particular Safeway.) Never once did he indicate that the employee was wrong for what he did in response. The manager was wearing no protection in the way of a mask or gloves, even though we were in the midst of the coronavirus threat and it was senior hours. Yet, he keep moving toward me which caused me to have to keep moving backwards despite my requests that he give me the recommended six feet. (If I could do it again, I would have called the Sheriff for him putting me at risk.) I interpreted this as his attempt to physically intimidate me. (My opinion.) I told him I don't know how he could talk to people this way when he was manager of this store. (I probably said that several times.) He asked me what else I expected him to do. I told him he needed to change his attitude. He said attitude was "perception". My perception at that point was that employees treat customers that way because they know they can get away with it, and this manager was a testament to that. The only thing he and I agreed on is that once I handed the item to the woman behind the bakery counter and offered to pay for it, the whole thing should have ended there.