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October 2023 by Jeff M.
Just went to Safeway Deli (the next door Togo's was closed) The service provided by Aisha was exceptional! We were a group of four - she provided the smiling service I've not experienced in a long time. I am gluten free and she found the gf bread from the store and made me the best gf sandwich I've had in a very long time! Thank you Aisha!! Definitely coming back to this sore just for her exceptional service. Many thanks!! 5 star service!! I'm
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August 2023 by Fred B.
It's not a Safeway if there aren't ripoff prices and long lines to check out. Long wait
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May 2023 by Barb B.
This is my local Safeway. I usually go to the location on Hamilton where employees are friendly, not hostile, and this is based on experiences at this Saratoga location in the last 30+ years I've lived here.May 28, 2023, 6:30pm...This review is for a specific check out clerk, Ken, an older, tall man. NOT friendly. No smile, no eye contact, no recognition of my existence as a customer. NOT a word of hello, hows your day chit-chat....But I'm fine with no small talk...perhaps he is having a long day. He is checking my groceries in and I place my two cloth bags on the already checked in groceries. He starts packing groceries into a plastic bag, ignoring my cloth bags. Mind you, he is making them very heavy. My brightly colored cloth bags were RIGHT THERE. So I help out by starting to put other groceries in my cloth bag reaching over from the check out terminal....and he then pushes my groceries to the end and starts checking in the next customer. I guess he is done with helping me. No help to place the heavy bag he packed into my cart. I am left to pack the rest on my bags into my cloth bags. The next customer helped me pack the two bags of flour and big bag of sugar. I realize maybe they need to hire older people for quotas but, this guy is a jerk. He seemed to dislike helping me. Racism? Just plain grumpy and mean? Maybe he should get a job where he doesn't have to interact with customers. I hope he isn't management. Once again, if I need stuff at Safeway, I will drive the extra 10 minutes to the Hamilton location.Also, the lady working in the deli section needs to pay attention to customers already standing in front of the deli case and not first help the pushy man who literally steps in front of me to tell her what he wants.PS. Matt J. is a hard working, smart, super pleasant, GREAT employee at this location.
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April 2023 by Ana N.
I never write reviews but I have to this time. Related to the quality of products this safeway is fine. I always find everything I need there, however the costume service is HORRIBLE! There is this MAN, cashier register, that for unknown reason treats us , (me and my partner) in an extremely rude way every time we go there. I am very polite to anyone anywhere I go, however he never responded my "Hi" or "thank you". He does not look at us and pretend we are not there when I tried talking to him. He throws our groceries to the other side and handle the receipt to us looking at the other direction when not just leave it on the balcony. Many times I have ignored this situation and thought he was just having a bad day, However after our last experience there I was extremely uncomfortable and I am not going back. I would totally prefer using the self checkout, but we can't do that with alcohol and many times he is the only cashier there, impossible to avoid the interaction. I was wondering if it was just with me, if I had done or said something wrong to this person to justify this behavior, but after reading the other reviews it seems like it is not only with me. I am not asking for full conversations or special treatment, just the basic respectful behavior when providing a service. It is not ok having my grocery tossed around and being ignored when I make a simple question. I understand that it may not be an easy job but projecting that on other people is not the right thing to do. :(
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April 2023 by Ray P.
Rolled up to check out with my mother in her wheelchair. The male cashier literally pretended I wasn't there for several minutes. I thought maybe his register was closed and asked and he refused answer my questions or look at me. I was so confused. Then I realized he was passively refusing to serve us for whatever bigoted reason he had. We went to another register and he helped the next person. Would not look at us or respond to us. Manager said he'd 'talk to him' and that he's had several complaints about this man. Omg safeway. Fire abusive bigots. Never going again.
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March 2023 by Michael W.
Great place if you want a nice grab and go and use Safeway coupons. I must declare this is probably one of the most underrated branches in the county. It seems to be a very low traffic location. Came here a few times during my Los Gatos days, not that good from a simple perspective but if you want to grab a few things and go, this is the location for you. This location is also very bus friendly, there are two bus stops in front of this joint and they make this location good for the Los Gatosan that rides the bus. I grabbed some nice drinks here and they are reasonably priced. I don't see why people are disappointed here. You get what you paid for. Drawback: If you are getting something customized here then it's best to avoid this location because they will not do it for you or possibly don't know how.
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February 2023 by Carrie S.
Corporate seems to has forgotten this really important location, produce is often old or not available, Shelves are sparse, meat department often smells. Definitely check expectation dates. Employees and managers are friendly & I appreciate that they try, yet I see other Safeways nearby receiving better corporate support. I would love to see some improvement & support to our community with better attention yo needs & details at this location,
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December 2022 by Jose B.
One of the worst Safeway locations I have ever gone to RACIST, RUDE, & DISMISSIVE. The guy who helped me was KEN the cashier he was tossing my groceries and at the same time full of Attitude. I was super kind and since when I first said hi how's your day going nothing but a mug on his face. Worst customer service I have ever encountered. Will be reporting this Safeway as they allow this to happen.
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December 2022 by Warren V.
This rating is for the manager of the meat department. Super helpful, friendly and patient with a customer that was before me and with myself. (Gave me info for bacon). I see that there aren't many good reviews but I putting my good one on here.
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November 2022 by J. B.
I just wanted to point out that I frequent this beautiful Safeway weekly. I always have wonderful service, friendly smiles ect.. But this morning I experienced a women at the cash register that didn't acknowledge my good morning nor she meet me with a smile? She looked me up and down , threw my stuff in two bags and practically threw my receipt at me. And rudely adjusted the pay kiosk as I'm leaving. No good bye ect. This happened between 7am- 7:15. Of course I will return but that makes me sad. She needs to work on her customer service!!
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November 2022 by Jeana L.
Quality of service here with the newer employees is really really diminishing at this neighborhood safeway! Today, I was at the self-checkout when a poor man spilled something while checking out. It looked like it could have been a huge container of quinoa salad or tabouleh or something- it was extremely messy. It spilled in the cart, on the floor, on the check out scanner- all over. He scooped some up with his hands and walked over to the garbage can where the self-checkout helper was stationed. She was too busy on the phone (personal call that she was very engaged in) to even realize what was happening. But he said something to the affect of "i'm so sorry, i made a huge mess here" She replied "don't worry i'm going to help you" but proceeded to stay on the phone. She probably went over about 5 minutes later with some paper towels, still on the phone. When I complained to the manager- Matt- I asked if employees were allowed to be on the phone during their shift, he replied "yes, if it's urgent". I said, if it's urgent, shouldn't she step out so no one is expecting her to work? He didn't seem convinced. It was just such a pathetic display and even more of a pathetic response by the manager. SMH
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October 2022 by Christine L.
For the bakery section: If you're looking to get a cake specifically decorated a certain way, especially if it's in a way not shown in the example book, you have to find the specific cake decorator that will be on staff on the day you need to cake made. Based off what we were told, not all cake decorators can make the same things. In our case, this meant that we had to keeping visiting Safeway until we found the cake decorator that would be available on the Friday we preferred the cake be ready by. When we managed to meet them, we asked if they would be able to do a golf-themed cake despite it not being one of the sports exemplified in their catalog. The answer was yes, and it turned out to be kind of really adorable. People thought the toy golf cart was really cool/adorable even if it was starting to slide off the cake. Side note, Safeway's cakes are really sugary and sweet. The buttercream and strawberries together were tasty, but it would probably be liked a bit more by kids and not as preferred by older people. Simultaneously, really convenient when you need a single customized cake big enough for a bigger party (ex. 20+) at an affordable price (less than $90). Other more mainstream bakeries in the area like 85C or Paris Baguette don't really do that. Side note #2, if you or a family member (or even a friend) have a Safeway card, you can give the cashier the phone number registered to it to get the Safeway member discounts on items.
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August 2022 by Ronnel C.
Customer service is rude or aloof at checkout. The self service customer service is better. I said hello and no response. She did not make or maintain eye contact. She responded to her co workers and was talking about their co workers lunch or break. I find their employees disrespectful and rude. This isn't east San Jose.
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May 2022 by Ken C.
How bad can Safeway get? Just wait a few weeks to find out. No one at the fresh fish and meat counter....waited a few minutes then started calling out "hello? Anyone there" Finally a guy comes out and I tell him I want some shrimp. He tells me they are out. I point to the pounds of shrimp spread out on ice between him and me. Grudgingly he gives me some. Later when I get home , I find they are absolutely tasteless. No one at the deli counter...I call out "hello anyone there?" No answer . I leave and do more shopping. I come back half hour later and now there is somebody behind the counter. He gives me a small container of cole slaw. But the lid is not secure and when I get home it pops off and I have cole slaw all over my kitchen floor. How bad can Safeway get? I don't know because from now I'm grocery shopping at Whole Foods.
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April 2022 by Rebecca F.
Well normally I don't go to Safeway I go to different places but being new to this neighborhood and I just need a few things and it was really close, I decided to go here. the cashier was super nice. And there is almost everything u need here.