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November 2024 by John Lewis
This lab has been consistently annoying to deal with. They make you wait up to half an hour just to register and then add on more wait time to get your blood drawn. On one visit it took longer to get blood drawn that it took my orthopedic surgeon to replace my shoulder joint.
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August 2024 by George S
Wait times are impossibly long. Ask your doctor to send you somewhere else for blood work if possible.
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August 2024 by Deidra Kathleen
The earlier you go — the better.
Also, parking sucks in this area, so if you're not looking to pay a bunch to park, it's best you include circling around in your expected arrival time.
Tuesday afternoons 3-5pm are street sweeping days for the main street they're on where you can find street parking. Or you can just Uber/Lyft.
See the photo of their app I've submitted to help you get in line prior to arrival.
All the complaints on here are mainly avoidable.
Workers are nice. Just not many on making wait times longer, especially for those patients who show up at busier times and haven't used the app prior to arrival.
This last bit is a note mainly for workers, please don't use scented detergent on your scrubs. It's an allergen and you're in close proximity to patients.
This didn't happen during my most recent visit but pro-tip because it has happened a couple or so times. Allergy pills can be taken but it takes a bit to take effect and you don't know how allergic someone could be.
Thank you.
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July 2024 by Eric Wilson
Well-run, efficient office. Phlebotomists are excellent. I have difficult veins, but they always know what to do. Very friendly, considerate, caring. I love this lab!
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June 2024 by Marcie Kravitz
Went on a Friday afternoon as a walk in and only waited 5 minutes to be drawn, as a walk-in. Blood draw was a blood draw…. phlebotomist was happy and had a good bedside manner
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May 2024 by Sophia Chenna
I called to see why my lab results is taking forever to get to my doctor and wish I hadn’t. Staff is rude and lazy
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April 2024 by Archana Murthy
The parking lot situation is abysmal. I would recommend finding street parking or finding another lab location altogether. I was with two senior citizens who required assistance. I entered this lot and could find no parking. Apparently it is valet parking only? It didn’t say so at the entrance. In any case, I found the valets, but they yelled at me saying lot is full and asked me to leave. There was no LOT FULL signage when I entered. I ended up paying anyway as their parking ticket wouldn’t scan properly either on our way out. The valet parking folks were not exactly polite either so that didn’t help matters. All in all, terrible experience today and I’ll never go back to this lot.
I used the QLess app for the actual labs appointment, so that part was smooth once I figured out an accessible parking spot elsewhere.
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March 2024 by Constantin Scholl
Disorganized and slow. Came in to pick up a container. Registered on the little tablet with nobody elsr in the waiting room. Was told 9 min wait time. No person behind the counter. 15 min later people come to staff the register.
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February 2024 by Peter Tsao
the blood draw technician (I think his name was "Tony") was completely rude and illogical. will not return here in the future.
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February 2024 by Adriane Rothstein
Never go here - impossible wait, inhospitable and unprofessional staff - seek blood draw somewhere else 48 mins to register and 2 people in labs- we waited 50 mins to register!! Not even see someone
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February 2024 by David
Waited for 30 min to get to registration desk and another 30 min to get blood drawn. Only one person at registration. Need to staff better to accommodate busy morning.
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January 2024 by Maddie G.
DO NOT GO HERE!!!!!! They will bill routine blood work as a hospital visit and charge you hundreds of dollars. My primary care doctor referred me for blood work and I was horrified to receive a bill a few days later for $600 (after insurance!!). Absolutely predatory to be billed as a hospital visit unbeknownst to the patient when you don't even step foot in the hospital. This place is 100% a scam. STAY FAR AWAY.
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September 2023 by Roxana Jamshidi
I am shocked by how far this lab has fallen. I've been here before for blood draws, and it's always a lengthy wait, but this time it was beyond belief because it appeared intentional.When I arrived, one hour ago, there was one woman working the checkin/registration desk and, fortunately, there was only one person in the line for blood draws - which means the phlebotomists were back there, waiting to see patients. What was reprehensible, is that the person at the check in desk wasn't doing anything. She was not doing her job - she was not working. She was meandering around, talking to her co-workers, chuckling about things, and clearly not interested in registering anyone.There were 7 people waiting to be registered, and within minutes the one person who was due for their blood draw had been serviced. Which means the phlebotomists were in the back, just waiting. Why? Because the receptionist refused to work.I asked her why it's taking so long to register people, when all she needs to do is call them up, confirm their name and DOB, and send it through to the other line, for blood draws. Her response was "I'm busy."In the hour that I've been sitting here waiting to be seen, multiple other people have approached the registration desk to ask what is taking them so long. If the receptionists would do their jobs, this would move through at a reasonable pace. UCLA, you need to investigate this office and see what is happening.It should not be the case that people are waiting for over an hour just to be REGISTERED to get their blood drawn. Perhaps if you allowed people to stand in line at the registration desk and get checked in, the receptionists wouldn't sit there on Instagram and ignore the waiting room.
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May 2023 by Emo 7.
This is the worst and most disorganized lab I have been to as of this writing. Totally disorganized and inefficient. They are like chickens without heads running around. Forgot to put my instruction in my test kit. Waste of my time and energy.
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April 2023 by Rena M.
My best advice is do not go Monday morning as many have the same idea to start their week off getting the labs done thinking it won't be busy. I arrived at 8:30a waited over 3 hours! When I dropped off my lab work on Wednesday morning at 9:30a there was NO ONE waiting. Thomas my lab technician was amazing and made the process easy and fun, yes FUN with all his great jokes! Nicolas the lab manager was very nice and present and helping make an overwhelming day easier for all. It's the only lab for deeper lab work and all UCLA patients have to go here in the area so it is busy. I wish I knew to plan more time for my visit, or to go back on any day but Monday, but it's not the labs fault or the fault of people who work there. Though some like Grace who does work there get very impatient and did with me and others, which is why this is 4 stars not 5. I also saved $1,000 going here vs quest labs which would have been an easier process with less wait if I wanted to pay out of pocket. Be prepared to wait and be kind to the staff working hard to keep things manageable.
