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November 2023 by Maria Cabral
After 20 plus years of banking with Wells they decided to close my personal and business accounts with no explanation. If you want great service go to Citi Bank in Whittier. They treated me and my husband like royalty ?
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November 2023 by Joshua Rangel
felipe great support as window teller
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November 2023 by Matthew C
Waited absolute 60 minutes to make a wire transfer. Unfortunately, the manager, Vanessa Gonzales did not help to speed up the service. The branch has only one banker to help customers
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September 2023 by Shane Burris
I got a check issued from the state of California lottery and Wells Fargo is not willing to cash unless you have an account. This bank is crooked, don't trust your money with them, they won't give it back when you need it!!!
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May 2023 by Julissa Montes
Went in two days in a row trying to open a new bank account, second day I had an appointment and still wasn’t helped out . They only had one person helping out and was told to reschedule.
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May 2023 by Juan David C.
Friendly people work here
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December 2022 by Juan Torres
Really understaffed and the staff that is there moves at a snails pace. If you need anything expect to wait over 15min.
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November 2022 by Rodrigo H.
Worst service ever . So when ever they feel like it they will except your check. One week they except your check if is dated 1 day earlier and the next week if they don't want to except it they don't. Make up your mind do the take it out not
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July 2022 by Maurice Ahumada
Worst customer service 2 bank tellers for 12 people. Two banks tellers who were trying to there job were very slow and slow. The other two were just counting money and pretending to be the bank guard .opening the door and locking the door.
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April 2022 by Roy E
First only 2 tellers then only 1....and no banking assistant available either....perfect place to get a job at...5 stars chill spot
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April 2022 by M C.
Not pleased with the service here. I dislike coming inside the bank but I was looking for specific increments for gifts. Called ahead to make sure they had what I needed in stock, they did so I went to the branch. Friday morning the line was practically out the door and only two tellers working (two maybe managers sitting on the computers -guess all hands on deck doesn't apply here). Anyway finally get to the window and I've already written down the exact increments and amounts that I want. First the lady (wish I'd caught her name), tells me they might not have what I need, didn't even ask. Then the manager or whoever behind her says that they do have it and asked how much I needed. Then the teller proceeds to tell me my figures are not write says she's calculating a different amount, I clarify for her and she says oh ok (my figures are correct), then she does it again (my figures are still right). Asked for new bills she says she doesn't have them. Doesn't bother checking anywhere else besides her own drawer. Asked for a money band, she says she doesn't "think" "she" has any, never checked. At this point I look behind me and the line is back out the door. She's using the machine to count my money (it wasn't that much) so I couldn't see the increments. She puts it in envelopes (thank you for that). After running the rest of my errands get home to put together my gifts only to find out after all of that (giving her a written not and verbally asking), she didn't give me the bills in the increments that I needed/asked for. The WF on Greenleaf has much better customer service and at least tries to get the requests right. Felt like this teller didn't want to fulfill my request from the beginning and ultimately DIDN'T.
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April 2022 by Flowers
Quick and easy
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April 2022 by David A.
How disappointing . What was once o e of the best well kept banks in SFS, has become a dump. Trash everywhere, drive up ATM constantly down, and most recently graffiti everywhere. There has been gang writing on their wall for over a month. I notified them on March 5th 1 week after it's been led there and to this day it still there. There's also graffiti on the actual ATMs as well which tells me this place might not be a safe place to patron. What a shame
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March 2022 by Jonathan Llamas
Thank goodness this branch is open once more! Extremely quick at moving you through a line. Showed up and there was 12 people in front of me. I was in and out within 15mins. 100 times better customer service and tellers than the other branches.
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March 2022 by Antonio cerda
Worst customer service ever, I deposited cash on the ATM branch outside bank, the ATM got jammed and only gave me way less than the amount of what was deposited, I walked into the bank and they were not able to assist me, the teller said I would need to make a claim over the phone, wait time was 60 minute ,once the call went through they clicked.This is outrageous and ridiculous.
