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June 2024 by Valoree Mills
Jorge the manager amazing.
Calm, professional and very kind.
The store became very busy while we were there
Jorge handled it like the pro he is.
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June 2024 by leslie nuccio
This store is SHADY. We’ve gone in twice, and both times they’ve upsold us on something that they completely misrepresented.
The first time, they gave me a big song and dance about their 5G internet. I took the stupid box home, and it turns out that this device won’t work ANYWHERE in Santa Cruz. When I brought it back, they refused to take it back because “We’re just a retail store, you need to take it to a corporate store.” ?♀️ ?
Took it to the retail store 20 minutes away, and they said “Oh, we can’t take this back because we didn’t give it to you, so you’ll have to call Verizon and have it shipped back. They should have never given you that, they don’t work here.”
Putting aside the question of why Verizon is shipping out devices in places they don’t work, this was a massive hassle.
Flash forward to 2 months later when I needed something done and it was rush hour, and against my better judgement I went in to do something simple, they upsold me on an extra line that I didn’t need and didn’t want in the first place because they told me that there was some magical special happening that knocked $5 off my bill for a 4th line and that it was TOTALLY FREE.
Somehow we were sucked into the vortex here and agreed to this, and immediately started receiving pro-Trump political texts. Oh yay.
If that weren’t bad enough, we were then charged a $100+ in fees that nobody told me about, and it turns out it’s because that promotion ended in JANUARY. This was MAY.
Steer way clear of this place. Fight the rush hour to Capitola
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June 2024 by Tobias Medina
The wait was a bit rough because they were busy but customer service was fantastic.
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June 2024 by Leslie Vasquez
Fast service and great team work to get my situation handled. I would say that Jorge and Alexandra went above and beyond to make sure they helped and followed through to make sure everything was taken care of !
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May 2024 by Damon Meyer
She was very helpful and got me through some things.
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May 2024 by Erin Ramsden Talbot
Great customer service!
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May 2024 by B C
Obnoxious and unhelpful
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April 2024 by Frank Rand
Jorge V was super nice and helpful
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April 2024 by Tom Robinson
Clear answers with saving me money in mind ?
Asurion is way better than Apple Care!
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April 2024 by Jackson Dewitt
John was incredibly patient and knew the policies very well and communicated them without judgement. Very grateful he was the one to help me switch from at&t
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April 2024 by anne berne
So patient and answered all my questions plus helped me get the appropriate plan
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April 2024 by Jim Martin
Evan was thoroughly helpful as was his supporting team. Helped guide me through the myriad decisions on devices and found me the best deals that I would have otherwise known were available
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April 2024 by Aaron Lingemann
The same two guys helped me the last two times I was in for new phones. They were super helpful getting me set up.
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March 2024 by Alan Richards
Just great! Alejandra was clear, friendly, very helpful. ?????
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March 2024 by Michael Douglass
I went into switch my service to Verizon from T-Mobile and trade in my phone. The woman I worked with tried to bundle wireless home internet with the phone service. I told her that I upload large raw video files on a regular basis, So I need to keep the internet I have. She argued that The internet she was offering me was just as capable as cable internet. She knows little to nothing about the product she is selling. She also told me she had a phone in stock that she didn't have. It was a giant waste of an hour and a half of my time. She also kept trying to sneak in extra charges that were not what we originally agreed upon. The whole thing was like going to a used car dealer. If you see a salesperson there with black hair and bad skin, avoid her. She's an idiot.
