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August 2024 by Kathleen Spicer
They often play enjoyable/good music.
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August 2024 by Munish Sharma
Worst customer service ever and the slowest computer ever as well.
They don’t know what is going on over there and without proper instructions you just lose your money there.
Just ended up paying 10 dollars for 6 pages that were simply print through email.
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July 2024 by Daniel Goodwin
The people here really worked hard to debug something for me - was very impressed.
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April 2024 by Jeremy Helm
I've just got to say I really appreciate Leslie's help today in figuring out exactly how to get the printing machine to get the output I needed. I was running short on time and low on technical intelligence, and she was very gracious in filling in for my shortcomings.
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March 2024 by Kara Martinho
Very fast turn around for a last minute poster I needed within 24hrs. The staff is very friendly and accommodating and the poster itself looked great.
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December 2023 by Yudi Meng
Guess how much 13 color printed picture costed? 46 dollars! A lady told me the code for printing is not working, the only way is buy a USB and try to use their computer to print. The USB is not useful for printing so they wasted me $17 and the computer is $0.47 per minute. I prepaid $10.00 and the system said it was not enough for print, so I just sat there and till the money was wasted and print nothing ?
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December 2023 by Devin Masterson
Professional and friendly. It’s rare to find a corporate spot with a local vibe, but these folks get the job done right and in Santa Cruz style.
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October 2023 by Henry Heikkinen
This Santa Cruz FedEx Office location has fantastic customer service. Every experience has been smooth and always leave with a smile. Thanks to everyone who works there.
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October 2023 by E Glenn
Helped me out in a jam & for a reasonable price. Highly recommend! Alexis was super attentive, pleasant to work with, & helped me with a professional print job-turnaround time about 30 mins (not busy on a Saturday morning). Great experience.
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October 2023 by Monika Cechova
Paid $148.91 for the fast international delivery that ended up traveling for 10 days (I was promised delivery by 6 days), rendering this service useless and me missing out on a very important deadline. Please check the scheduled delivery date on your receipt and dispute it if it doesn’t match what you’re verbally promised. And ideally take your business somewhere where they provide a guarantee on what they’re selling.
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October 2023 by Drew
The self-serve machines were frustrating and counterintuitive. That said, the employees were very helpful and positive. Not just with me but I observed their interactions with other customers. ?
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September 2023 by Qk O
I go to this fed ex for printing and both people that have helped me were so great, the print special (I think it was Alyssa) and Ashly ?️. They were quick with the order and were great to talk to ! Thank you both ??????
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September 2023 by Charles “Chip” Chapin
Parking is always a problem here. This former Kinko's is quite large, and has all the usual printing and office services, in addition to being a FedEx endpoint.
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August 2023 by Seb ..
I went there to ship some items that were being returned for Repair, the lady at the counter asked for my identification, I said that I didn't have any because I had forgotten my wallet. She said that I would not be unable to ship those items from there without an ID. Afterwords, I went online and looked and it seems that FedEx does not require an ID, they are only required to ask so they can verify that name of that shipper is spelled correctly. There's an hour gone out of my life.
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June 2023 by Jianjia G.
I used have used three of FedEx's services: Happy Returns, printing a 70 page spiral bound book, and business cards. The happy returns and the business cards took less than minutes each. The spiral bound book took longer because it required transferring data. Then there was a mixup with the document only being half printed. When I showed them the mistake they fixed the mistake while I waited and then had the project done after 15 minutes. Very kind and efficient staff too!
