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February 2024 by Paula Q
Similar experience to other reviews, staff is super unhelpful and will ignore you unless you meet the idea of their "main demographic." Would not come back
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October 2023 by hanzzeh
Pretty, but no one offered to help me. I had questions, maybe would’ve bought a tabletop stove, but the question is unanswered.
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April 2023 by K W
Beware that if you buy items online and try to return them, it's the biggest hustle. They will also try to give you a merchandise card rather than refunding to your original payment form. Total scam...for the high quality image/brand they promote these are awful tactics. Not to mention that the items I returned only looked good online and were not functional. So lesson learned..don't buy anything more going forward online from Williams-Sonoma.
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February 2023 by Liz Stublen
I have visited this store 3 times now in search of various kitchen-related items. Each time, the staff neglected to offer help or greet me in any way. I was once the only customer in the entire store with two employees behind the counter, and they did not even look up as I walked in. I would typically just ask for the item I need and move on, but the stock at this store has been poor consistently, so I’ve always had to order it afterward anyway. I will clarify, this is not at all a negative review for the Williams Sonoma company, just this specific store. Save yourself some time and just shop online!
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January 2023 by S S
I bought this single piece. The store is amazing with the staff being super helpful. The store has amazing collection perfect for the home. The price might look a bit expensive but it is worth due to its durability and quality.
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December 2022 by mitch wada
Nice store. Nice selection, but not cheap
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October 2022 by Lasse Lundberg
Went to look at a dining table....the tables where packed with stuff so hard to really look at it.....but they had a ton of other nice stuff too
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October 2022 by Marla B.
Beautiful offerings , high end kitchen ware and serving items, spices, sauces and various kitchen utensils and tools.
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August 2022 by S K
I bought this single piece. The store is amazing with the staff being super helpful. The store has amazing collection perfect for the home. The price might look a bit expensive but it is worth due to its durability and quality.
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July 2022 by Betty Ching-Hua Song
I bought a sheet pan to cook my waffle fries, other things and bake my half turkey maybe! It was not too expensive and it was nice quality! This is my first time buying something from William Sonoma! I consider coming back again! :)
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June 2022 by Hannah S.
Hate to leave a review like this....but please check your purchases before you leave here!!!! I bought an espresso machine for $300 and drove all the way home (gilroy) to find out that the espresso machine was USED!!!! There were coffee grinds all over the styrofoam and grinds still in the gasket. Coffee stains spots everywhere and there was still water in the water canister. Missing pieces, instruction book missing and fingerprints all over the machine! I was super annoyed because I needed an espessso machine the next day because we were having guests over and I wanted to serve affogatos for dessert. I called and spoke with the store manager and she did not make it any better. She said they don't sell used products and kind of made me feel like she was calling me a liar. She told me to bring the product back and I asked will I be able to receive any compensation for the inconvenience? I'm driving all the way from Gilroy and gas is ridiculous right now and I will need to rearrange my whole day just so I can exchange for a new one. She said "no we don't do that here". Next day I went back and the associate that helped me make the purchase was clueless why I was coming back. Obviously the manager did not communicate with her staff. I explained to her and she was extremely apologetic and made it a bit better. But not really. They didn't have any more in stock, I got a full refund and a full of "I'm so sorry" and I went across the street to Crate and barrel. When I opened the crate and barrel espresso machine, it was covered with a new plastic bag and all the new parts were included and how it looked so clean and new. Suddenly made me feel disgusted thinking about the espresso machine that I bought at Williams-Sonoma. I thought of that company high end and pretty upscale, now it has made me think it's like going to target. I know first world problem, I'm just upset that they didn't do anything to make the situation better. DO BETTER!!! Maybe the customer who returned it told them it's not used and the staff took their word for it? The machine should've been sent in the back but someone accidentally put it on the sales floor? DO BETTER!!!
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May 2022 by Lily S.
Williams-Sonoma = kitchen goals. I get so much inspiration walking through their stores. It was my first time visiting this VF location. I came on a Saturday morning so the store was pretty empty. There were 3 staff members chatting when I walked in, so they pretty much ignored me, which I personally don't mind. After walking through the store a few times, I couldn't find the cake pan I was looking for. I interrupt the chatty staff members to ask if they had what I was looking for. One member took a quick glance over the bakeware section and said they didn't have it. She didn't offer to check another store or asked if I wanted to place an order online. She just wanted to get back to her conversation, so I left. I love William-Sonoma stores. Their displays are goal-worthy for sure. But this store lacked customer service and didn't have much inventory.
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March 2022 by Nasibeh Nasiri
I shop very often from this store and am happy with their customer service. Some of the full price items in this store, you can find them discounted from other stores.
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March 2022 by Karen L.
Terrible service and low inventory. My husband and I patiently waited at least 20 min to get checked out, item picked out and everything. This was an hour before closing time. There were two workers and only 2 other couples. The other two couples got attentive service and assistance for over 30 min discussing their products and getting things from the back room brought it. When I asked for help saying we've been waiting for awhile, I received attitude saying there were only two of them. I realize there were two of them but it doesn't take that long to check out willing, paying customers. They definitely need some work here on operations and customer service.
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February 2022 by Kaanapali1 L.
The lady helped me find coffee pods . I told her what machine I had. I bought about 75 dollars worth of pods. When I got home they were not the right ones for my machine. I tried to return them next day. I only brought back the ones that weren't opened . The lady said they won't take them back cause it's a good item. Could care less that the employee told me it would fit my machine.
