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February 2024 by W.W. ODZ
Good deal
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January 2024 by Jason Trees
Elliott was amazing!! Great customer service and explained everything in detail. This place took care of us. Thank you!!
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January 2024 by Laurissa Lynn
The girl that helped me was knowledgeable and had great customer service. I will absolutely recommend this location friendly, knowledgeable, & clean.
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January 2024 by Rafael Cardenas
Great costumer service
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January 2024 by Angela Shoemaker
Horrible customer service. Walked out went to different store.
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December 2023 by Angel enrique Perez muñoz
Good service
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December 2023 by D H
I walked in no greeting no nothing. When the guy said something to me and I told him what I didn't want he stopped talking to me. In the past I never had a problem. Today horrible. I will not return here ever.
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November 2023 by michael higley
This store has a kiosk it sucks there is an inconvenience fee for using it, when it my be the only way a bill can be paid on time do to the customer's account being frozen locked
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October 2023 by Russell R. Ramsey
I visited Metro PCS 3963 Stevens Creek wanti ng to connect a laptop to the internet. I spoke with Angel about what options were available since I've never done this before. He was unable to help me so I asked to speak with his supervisor. He told me he did not have a supervisor, and when I asked for his last name he said he had no last name. I venture to say he rode into work on a horse with no name. Their were 3 other customer service reps sitting doing nothing to help me. I felt like a minnow in a pool of yellow fin tuna.. Finally another customer walked in the door and one of the other customer service reps stood up and explained things to me. At this time I lost any respect I had for being with Metro PCS for over 25 years and left confused. I guess its par for the course.
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July 2023 by Anabel Sanchez Maya
Terrible service they charge me 2 times for a case they said they will refund the money on 15 days now they said is not there problem ,so Manny stores first bad experience is not the money is the way they treat you
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July 2023 by Billy Weeks
The Santa Clara store is one of the most unprofessional stores.I'm gonna tell my friends to return all their s*** You need to retrain your staff all of Them.
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May 2023 by Karon Lambert
Purchased a phone that was defective. Tried to exchange for a new phone within 6 days of purchase. Was refused because I kept MY same number and upgraded to a newer phone. If I was told this ahead of purchase I would have made a different choice ! Metro Customer Service is absolutely of no help what so ever. I feel taken advantage of by both the store front and Metro Customer Service!
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May 2023 by Diana Ross
Needed a new phone . Found this Distribuidor . We will start with I am tech challenged. The fantastic ,patient and helpful Jennifer B. Guided me to exactly what I needed even instructing me and my daughter who was with me on backing up my old phone. Knowledgeable and no hard sell for anything more than needed. Big thank you to Jennifer
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April 2023 by Ana Fitz-Quiroz
Every time I've been here the workers have been very helpful and were able to answer all my questions.
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April 2023 by Eduardo
Metro pretty cool. (4) starts for them but 1 for the workers here.