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February 2024 by Sophia Wu
Very busy location. Not enough staff! All employees are very understanding, patient and helpful. I did not get names unfortunately but the older gentleman and the miss wearing the hijab were professional and fast to make sure all customers were acknowledged if waiting to be serviced. They took the passport photo and printed them quickly. Took 1 star away because if you come at the wrong time you could be waiting a long time and that's a staffing issue not the employees themselves.
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January 2024 by Prahlad Suresh
Excellent service at this location. Shout out to Ana who patiently helped me out with printing labels, packing and shipping multiple packages!
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December 2023 by Kartikye Gupta
Fahima was extremely helpful to help get my poster prints out very quickly at such a busy time. Would definitely recommend this fedex store!
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November 2023 by Jim B
Great for making quick copies.
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October 2023 by Yuki Lee
Delivery man never comes and lying “customer was not at home”.The delivery man for Santa Clara area is not doing his job. “Another attempt will be made” “customer is not at home”… all of these are lies. I sat at home all day long waiting for my package, yet no one came or left a note on my door. If you never attempt to deliver, why say the attempt failed?What makes things even worse is the customer service people don’t hold your package. They just ignore your call. I called them to hold my package and I’d pick it up myself, yet it was out for delivery again when I arrived at the facility the following day. Front desk man does nothing except for saying “idk what is going on””I cannot control”. Yea - they ignore their customers all the time, even we are trying to spend our time and gas to save their effort.
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October 2023 by Shashwat Kapoor
Excellent service, staff is friendly, efficient and knowledgable.
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October 2023 by George Deyal
Terrible service, extremely slow, and not customer oriented at all. The manager wasn't helpful and was short tempered when asked a question; he wouldn't make eye contact and barked (not talked but raised his voice) at me. Terrible store, worse manager. Just rude and incompetent. Managers name is Angel.
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July 2023 by Move CA
Terrible staff! I stopped by to print my passport photo and ship my passport application. One of the staff member, Ana, said that she could not print the photo if we had the photo on a USB. We ran home and retuned to the store within a USB but she said she could not print them again. She said that she did not explain well the first time and we had to use a Fedex USB or take the photo at that location. We went to another Fedex location and the staff had no problem printing the passport from the USB we provided. We almost missed our deadline for our passport application due to lazy staff member who was making up excuses to avoid getting the job completed!
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July 2023 by Mohmmad Alwakeel
Not enough employees to help, and agents do not really understand the services. I have been told a service and after payment, I discovered that the service I paid for doesn't fulfill my shipment requirements.
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June 2023 by David U.
Peter was a GREAT help in getting my poster printed at the best quality possible. He was very patient and helpful despite the various issues encountered. Thank you, Peter! I also want to recognize Lesly G who was a great help in coordinating the pick-up of our order as well! She was very helpful, patient, and understanding. I highly recommend this store to anyone who needs printing or shipping service thanks to Peter and Lesly!
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May 2023 by Ash R.
I needed to print out a bunch of paperwork from a flash drive. Ben is such a polite, helpful young man. He patiently helped me with the most cost-effective way to do so, even when it was rather busy.
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March 2023 by Terri Alvarez
Angel and his team were so helpful getting my husband's passport renewal done. I don't know what we would of done without their help
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February 2023 by E Behrman
Not impressed with this FEDEX office. I travel for a living from business to business and have to use FEDEX almost weekly. I also have a business account. I have never had a problem shipping items in the 5 years traveling and shipping items. The Manager at this location needs some serious customer service skills badly. I beleieve is name was Angel. We never even got to the point of him knowing I had a business account. Went accross the freeway and had no issues shipping my item. He says the miniumum coverage for shipping an item is $1. I have never heard this before.
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February 2023 by Aman Gupta
Awful. The employees could not care less about my asks. Won't be coming back
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January 2023 by Kaitlyn N.
This location is the best! Every employee is extremely helpful, professional, and personable. Special shout out to Peter, Angel & Chris, who helped me tremendously throughout the holiday season!
