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December 2023 by Taylor N
No one answers the phones. I have called this and other local locations multiple different times today - not a single answered call. I need to know which locations are actually banks (have tellers!) and which locations do not (because both locations I visited yesterday DON’T HAVE TELLER SERVICES?). Poor service. I will be finding a different bank.
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November 2023 by Zeferino Guzman Hernandez
Edgar Marquez and his team are very unhelpful and unprofessional. Waited in line just to be told we cant be helped. My wife just surgery and they have her back and forth. This location puts Chase BAD name. I would bank at Wells Fargo or BofA.
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November 2023 by saif benaiyan
Great service actually and fast response and professional staff at Santa Clara el camino real branch... I'm glad I'm a member of Chace bank ✌️
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September 2023 by Joanne
I had an appointment on Sep. 16th 2023 with Sheena Tan, and the time was scheduled as 9:45am - 10:15am. I waited until 10am and she said I am with a client and the appointment actually started at 10am without even a single apology. However, on the email note, it said 9:45am.Everyone's time is time, please show your respect. The annoying part is that instead of an apology, she found an excuse for herself. Very bad experience for this branch, especially with this staff.
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September 2023 by Simon Yan
Came without an appointment on a Saturday and although the bankers were fully booked for the day, Sheena Tan took time out of her break to help me set up an account. Thank you!
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July 2023 by בירן אבוטבול
Ritu was adorable, and welcome us in after her business hours. From now she is our favourite rep.
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July 2023 by Dipanjan Ghose
This might be one of the worst Chase branches I have visited. Pathetic service, and rude.
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May 2023 by Therren Cece Wilburn
Terrible banking experience. The staff was unhelpful and rude, especially Gerardo at the door. Appointments are required for simple tasks like account changes or wire transfers, despite available bankers. Will not bank here again.
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April 2023 by Zaw Maung
I came to this branch at 4pm, 1 hour prior to closing. Their banker Rithu made me wait in front of her while she was on the phone and when she finally got off, she said she had a hard stop at 4:30pm and would have to come back to process it. Unprofessional for a business account and waste of time.
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March 2023 by Rebeca Ramos
I being there and I always experienced bad ☹️They’re busy or they don’t care I don’t know, you can see people clearly doing nothing! They walk aut of the office and they look at you like, wait for somebody else!! Lat time i wait 40 mnts and i had to go !!!
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February 2023 by Joe Arfman
small business should not use this bank --- as a mom & pop shop, we have discovered the hard way that we should leave chase
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January 2023 by Christine Y.
Arlene is wonderful here. She went above and beyond for me. She makes banking with Chase such a pleasure and she makes the company look so good with her exceptional service and smile.
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January 2023 by Neal G
Horrible slow service. Always opens late. Only one teller all the time. Several employees around non caring about the long line. Terrible customer service!!
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November 2022 by Ying-Hsun Lin
I just opened my chase account. Sheena Tan was super kind and guided me through the account details that I need. Had a good experience banking with Chase at El Camino Real, SC!
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November 2022 by Mula Hellabandz
when I tried opening an account they asked for proof of income and a pay stub, why was that necessary?