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February 2024 by Robert Hall
My stay there was excellent. It was in a nice location. Very nice rooms, clean and quiet. When I woke up, they had free breakfast. Real breakfast. I had sausage and omelets with a Danish. I will definitely stay there next time I'm in town. Thank you.
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January 2024 by Cheryl Knudson
Great size room, recently renovated. Very quiet and off the busy road. Clean and the best breakfast options I have ever seen at a hotel.
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January 2024 by Mike J
You be the judge - bedbug or not a bedbug.The first image is taken from the internet, the second and third images are from my room at the motel.The front desk person (who looked at the bug in my room) and the manager (who looked at the pictures) both said that it was not a bedbug.My pest control company looked at the pictures and said that it was a bedbug.The staff was unconcerned, checked me out, and charged me for the night. I notified the City Health Department and they took my complaint.The room was subsequently occupied by another guest that night.
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January 2024 by Steve T.
You be the judge - bedbug or not a bedbug? The first image is taken from the internet, the second and third images are from my room at the motel. The front desk person (who looked at the bug in my room) and the manager (who looked at the pictures) both said that it was not a bedbug. My pest control company looked at the pictures and said that it was a bedbug. The staff was unconcerned, checked me out, and charged me for the night. I notified the City Health Department and they took my complaint. The room was subsequently occupied by another guest that night.
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December 2023 by Scott B.
Front desk staff do not know their product very well. They don't know where the ethernet connector was. I had to look for it and it was behind the coffee machine in the room. They also did not know how fast the connection was--they just said "its very fast". Useless information. I measured it -- its about 80Mb/s down and 60M/bs up. Its not bad and the connection was reliable although there was no instructions on how to connect. If you have asthma, ask for a room that they didn't spray with some kind of perfumey air freshener. I almost gaged when I first entered the room. Even though entries to each room are from the outside (no indoor corridor), it is impossible to open the windows to air the room out--windows appear to be stuck. Hot water was almost instant and you never have to worry about running out while taking a shower. It was a pretty basic hotel that servers breakfast and not a bad value for $110/night. The location was really convenient and relatively quiet too.
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November 2023 by R C
The room smelled like cigarette smoke. Like someone was smoking in the room for days or weeks before us. The towels even smelt like smoke.Cleanliness was a huge issue. Sheets were stained and bathroom not fully clean.Food & drinks: Continental breakfast was very good both days I was there.
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November 2023 by Alissa Trammel
Nice hotel in a nice location the room was spacious, the beds were comfortable, and breakfast was an added bonus.
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October 2023 by Vanessa H.
Let me start off by saying you get what you pay for. Arriving at the hotel looked promising for the price as soon as we walked in there were blond hairs on the pillows and on the bed in between the sheets. There were gnats all over the supposedly new towels and it was disgusting. The bed was rock solid hard very uncomfortable. Again you pay what you pay for . Won't be staying there anymore, you're better off paying a little extra for a decent night's sleep somewhere else.
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October 2023 by A Issac
Check in out easy. Room was clean. Entire place was quiet which I appreciate.Breakfast was good. You can eat and leave satisfied.It's about 4 miles from Levi Stadium. We took a lift there. 20$ took about 15 mins then another 5-7 min walk. There's a paved hiking/bike trail that covers approximately 3 miles of the 4 miles from the hotel to stadium. We left walking for about 1.5 miles. Hit a brewery. Then lyfted back to hotel, about 17$. If you can find an electric scooter, it would be perfect to and from the stadium. If you can find a bike, they have FREE bike storage at the stadium.Great experience. I will stay here again.
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October 2023 by FENG GAO
I woke up at three in the morning getting bitten by damn bed bugs! ! ! Yes this hotel has bed bugs! I contacted the front desk and asked her to notify her manager. The manager of the hotel actually said that it was not their problem? My boyfriend and I have been bitten dozens of times by bed bugs and it's crazy how they avoid and don't deal with our bed bug bitesNoteworthy details: bedbugs！！！
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October 2023 by Sring S
If I had a choice of 0 stars I would choose 0 stars. I checked in on September 27th, and just under 5 hours into our stay, we were bitten by bedbugs, all over our necks and arms and legs. Then we caught two full of bedbugs in the act, but we actually saw more than ten! At four o 'clock in the morning we went to the front desk with the bugs we had caught so that the person in charge of the hotel could see the problem. We asked the manager of the hotel to take us to the hospital for treatment because the victim was allergic to bedbugs. The manager refused our request, saying that the hotel was not responsible for the occurrence of bedbugs. When we returned to our room to pack, our room was cut off. Everyone, please stay away from this hotel! For your health!!!!!
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September 2023 by Lupe Lujan
Very clean and spacious room,loved that they had iron and ironing board in the room plus frig and microwave also,I would stay there again even though there are cheaper places. I give it 4 stars.Noteworthy details: The room had everything I needed..
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September 2023 by Carol M.
DO NOT STAY HERE!!! SCABIES AND BED BUGS!!!! If I could give this place a negative score I would. My brother and I stayed here on September 8th - September 11th in room 231. Upon coming back to NY, a few days later on September 15th I noticed my arm had a bunch of bumps. I honestly thought I had chicken pox; it was that bad and that itchy. I went to urgent care the next day and was informed I had scabies. I had never heard of scabies before. I was so confused and disgusted that I decided to see a dermatologist later that same day who said it was a combination of bed bugs and scabies. I let my brother know who then scanned his body and found bites under his arm and on his back. A day later his arms also had a reaction and were full blown bites/rashes. Bed bugs and scabies do not show up immediately after the bites, it takes some time. My brother also went to urgent care and they also confirmed scabies and bed bugs. This has been utterly horrible. Our bodies have been covered in over 100 bites each. I sent the hotel an email and called and after days of no response, I finally heard back from Dess Miguel. They said they performed an investigation of the room and had pest control come in, and they did not find anything. I FIND THAT VERY HARD TO BELIEVE. Not only this, but they took it upon themselves to play google doctor and tell me that reactions don't happen for 4-6 weeks after, and on the low end 2 weeks so they inferred we did not get them there. Let me remind you the doctor said scabies AND bed bugs. Forget what the doctor said, the best western manager knows better... My brother and I do not live together and took different flights to and from CA. We had not seen each other prior to this trip. My parents were also in CA at the time and we spent so much time with them and they have not had any outbreaks...yet. We are still hoping this doesn't happen. No one one in my immediate household, close friends, and work colleagues have gotten this. If I had been contagious for the 2-4-6 weeks that the BW manager Dess was alleging, someone in my immediate household, close friend, or colleague would have developed something. Which has not been the case. I have seriously thought about where else this could have happened but there is no logical response other than this hotel. I requested a REFUND, not because we need it but because this has been a HUGE PAIN in so many ways, and it's the least they could provide. They have NOT refunded me. Terrible customer service by their "President", Dean Sherrell, on top of disgusting room. So, best advice. DON'T EVER STAY HERE. Pictures attached. But trust me there were so many more...
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September 2023 by Matt Niblett
Comfortable hotel with friendly staff! Room was clean and nice, and the pool was great too! Breakfast was good. I'll definitely stay here again!
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August 2023 by Clare M.
First time staying here. Check-in was a breeze, my King Room was clean and comfortable. I was on the first floor by the ice machine and stairwell so it did get noisy at times, next time i'll ask for a room a little further down. The pool was awesome, nobody was there, it was clean and Towels were provided, complimentary breakfast in the morning was eggs, sausage, waffles, pastries, fruit, juice & coffee. Really nice dining room to enjoy it in also. I thoroughly enjoyed my stay here and will definitely stay again.
