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July 2023 by Ryan D.
Always friendly staff and plenty of staff around to help and answer questions. They keep their products in stock
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July 2023 by Carlos V.
Kitchen sink needed a replacement and the awesome workers in the plumbing department were a big help. The big box stores just don't have this type of personal service. Will be coming here from now on for all my home improvement needs.
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June 2023 by Mai Nguyen
I just love shopping at this Ace location! They are well stocked and diverse in many departments. The employees are so helpful and are determinedly willing to offer their assistance. This location is my go to hardware store because they are generally located around neighborhood communities and that just feels wholesome!
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June 2023 by Marisue Casha
The staff is always so helpful going the extra mile to make sure you are getting what you need.
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June 2023 by Edward Rutherford
This is an amazing Ace Hardware. They have a very large selection of door locks and door handles. Ron is an expert on door hardware and he seems to have the ability to find exactly what you need. The front desk people were friendly and helpful. Great place for all your needs.
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June 2023 by Sunday Arvidson
These people have the best customer service for even pre-Covid standards! This Father’s Day my husband finally decided to use the Traeger I bought for him for Christmas. He was getting very frustrated because he couldn’t figure it out. They went above and beyond to walk him through it, and make this an awesome day! We will make it a priority to shop there even though it is a little further away for us.
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May 2023 by Ayumi Takayasu
I bought a Weber BBQ today from Ace Hardware (Tustin/Santa Clara) and one of the pieces did not have a proper hole drilled to complete the assembly. I called 15 min before store was closing and they said I can bring all the pieces back and they will swap out with the floor model already assembled. We arrived just as they were closing and the Ace team (who literally treat you like a family member) were waiting for us at the door and helped us unload and load in minutes. This is why we love love Ace Hardware and the caring people who work there, this was not the first time they exceeded our expectations!!! Thank you Ace Hardware, we were able to bbq the same night as we had planned, you guys are all super stars.
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May 2023 by Deshon Marshall
I went to the one that was closed in orange then came here. Nice staff. Glad to hear no one was laid off
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May 2023 by Justin James
The staff is amazing, and so friendly, they seem to enjoy helping customers!! Very appreciated.
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May 2023 by Audrey W.
Incredible staff, they all greeted when we walked in, helped us get the items we needed quickly and took out to the car. Awesome staff, thanks for making it quick and easy checkout!
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April 2023 by G M.
Last week I showed up with my desk lamp in hand. Ace associate Mark found the bulb I needed and installed it for me. He was fast, polite, and knowledgeable.Seems simple, but this was not the first place I visited.Five stars for customer service and for keeping stock.
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April 2023 by Tareq Z.
Best selection for in stock and specialty door hardware . Customer service is prioritized and the team is ready to help. Stocks brands including Baldwin, Emtek, Deltana, Schlage, Kwikset, Yale, and many more.
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April 2023 by Rick Krawitz
Great store very helpfull and Forrest is a mr know every thing he's great !
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March 2023 by Barry G.
My son's desk chair needed repair. Somehow one of the Allen bolts on the bottom broke off and there was a piece stuck inside. Also a second bolt was missing.First I called Home Depot to see if they sold replacement bolts. I was assuming I'd have to use a drill and buy a screw extractor and attempt to remove the stuck in bolt myself based on a YouTube video I watched.HD weren't very helpful.Then I called Woodward's and explained the problem. A nice lady (I apologize but I forget her name, but I think she worked in Customer Service) asked me if I could bring the chair in so she could take a look on their work bench and try to extract the broken bolt.I was very pleasantly surprised with her offer and I immediately drove over with the chair.She spent about 10 -15 minutes working diligently to remove the bolt with their tools and then replaced it along with the missing one. I could not have done this myself.The cost: Only $2.80 for two replacement screws and washers! I asked if there was any labor charge and she said, "How about a smile?".She saved me the cost of a new chair replacement that probably wound have been around $150.Such fantastic customer service!Needless to say, any time I need to buy anything from a hardware store, I will skip the big box retailer and head straight to Woodward's Ace Hardware. Highly recommended.
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February 2023 by Lisa E. Sinagoga
Really love this Ace Hardware! They have THE MOST HELPFUL staff and to-date, I have been able to find everything I needed and couldn't find at the other "big box" hardware stores. What makes this Ace so special are the people, their knowledge and experience. They can lay hands on exactly what you need in record time! And of course, there's Max, a gorgeous yellow-headed Amazon parrot! Max is the store mascot and he's been there 40 years! He's nost talkative in the mornings, but will usually talk with me when I show up later in the day! Wooodward's Ace is the place! And don't forget to say "Hi" to Max! Lol! ☆☆☆☆☆ Five star store (and 5 stars to John too!)
