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September 2024 by Roosevelt Truong
South Coast VW – Honest, Transparent, and Thoughtful Service
I recently took my vehicle to South Coast VW for an oil change, and I had a fantastic experience thanks to both Service Advisor Nick Pierdominic and Technician Alex Carbajal. Their professionalism and integrity made all the difference during this visit.
Service Advisor: Nick Pierdominic
Nick was my main point of contact and did a great job guiding me through the entire process. He was clear and transparent about the service, never pushing unnecessary repairs, and took the time to ensure I understood what was happening with my vehicle. His customer service was top-notch, which made the experience smooth and stress-free.
Technician: Alex Carbajal
Alex worked on my vehicle, and I was impressed by his thoroughness and honesty. During the oil change, Alex noticed that the drain plug bolt was previously damaged and could potentially strip if removed. To avoid causing a leak or further damage, Alex decided to use a siphoning method to remove the oil instead of draining it through the plug.
What is Siphoning?
Instead of removing the oil drain plug, which could have resulted in a stripped bolt and a possible oil leak, Alex used an oil siphon to extract the oil. This process involves using a pump to remove the oil through the dipstick tube, ensuring that the oil change was still completed without risking damage to the oil pan or the drain plug. While this method can take a little longer, it’s a great alternative when there’s a risk of damage with the traditional drain method.
Honesty and Integrity
Alex was completely upfront about the issue and took the time to explain why siphoning was the best solution in this situation. Rather than creating a bigger problem by forcing the drain plug, he prioritized the health of my vehicle, which I really appreciated. Both Nick and Alex showed great integrity by informing me of the problem and working around it in the most responsible way possible.
Overall Experience
I left South Coast VW feeling confident that my car was well taken care of. Nick and Alex’s transparency, honesty, and commitment to doing the right thing have earned my trust. If you’re looking for a dealership that truly puts the customer first and handles your vehicle with care, I highly recommend both Nick Pierdominic and Alex Carbajal at South Coast VW. I will definitely be returning for future service.
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September 2024 by andrea
Amazing service , was helped from Freddy was very kind efficient and also got me the best deal, was able to drive out with my dream car !
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September 2024 by Anastasiia Kiian
Professional and super quick service. I recommend Volkswagen South Coast.
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September 2024 by Carlton Esswein
My wife and I were highly satisfied with the support and assistance we received from the staff of South Coast Volkswagen. We were fortunate enough to have Brandon Perea as a Sales Associate. From start to finish, Brandon provided superb costumer service, demonstrated an impressive amount of knowledge of the vehicles and their features, and ensured that we found the right vehicle at the right price for our family. We did not feel pressured in to any situation as we felt he was genuinely invested in meeting our needs. We were just totally impressed with the entire purchasing experience and would highly recommend Brandon Perea and South Coast Volkswagen to all future buyers.
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September 2024 by Robert Aviles
Brandon was extremely helpful and profesional. We talk about what i was looking and work hard to get me what o needed. I was looking at Lexus but the features of the ID4 meet all my expectation , and Brandon’s follow up and professionalism made this experience a pleasant one
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August 2024 by Naser
The worst car buying experience ever. The sales manager named Sean was very rude and not helpful at all. The car was to be ready for pickup after 3 days then 4 days, then 1 week, the 10 days and finally Sean promised it will be ready in two weeks, so after two weeks we drove for 2 hours from San Diego to Tustin but the the car was not ready and we did not get a curtesy call to let us know that the car is not ready. No apology and no explanation. I will never ever buy from this place again.
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August 2024 by Родион G
Thanks a lot for yours job . All past well . I felt safety . They gave me a beautiful deal . Sell and finance department know what to do and all time found nice deal for me . We are happy . Thanks
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August 2024 by Haley Petruescu
Such a great experience and Gus was such an amazing help! Really explained the leasing process and provided insights about the vehicle that was not explained before.
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August 2024 by Fernando Sanchez
We had the best car buying experience you could imagine. Everything went smooth from test driving to leaving the dealership with a new car! Gustavo is a great and professional that will give you his honest opinion. I know I'll be there in a few months for another vehicle.
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August 2024 by David Gomez
Service Department At South Coast Volkswagen VERY BAD Service NO STARS - We Got There And Was Greeted By Nick Pierdominic And He Was Nice And Even Noticed My 2015 Beetle Remote Battery Was Not Working So He Replaced At No Charge And After Worked On Our Paper Work And My Dad Was There With Him Going Over The Oil Change Costs, After 2 Days Of The VW Beetle Being There He Texted & Called Saying That The Back Mechanics Would Be Sending A Video Of The Car Going Over All Items Found On There Report So After Another Day Of Waiting Nick Called And Went Over The Report Saying That The Transmission Was Leaking Minor Oil Spots & Water Pump Was Also Leaking Water Spots So At That Time My Dad Told Nick We Had Extended Warranty And Nick Offered To Call Them To Get Approval So My Dad Send Him The Extended Warranty Information And He Did Check With Them And Got Them To Go Look At The Car Needed Repairs And That Extended The Car Stay There For Over A Week And Once Extended Warranty Approved The Water Pump And Denied The Transmission Replacement Because They Found No Reason To Replace And My Dad Even Called Our Extended Warranty To Confirm And They Told My Dad There Was No Reason To Replace Transmission, I Just Want Say The Dealer Service Department Wanted Over
$ 13,000.00 For Repairs And Only The Water Pump Ended Up Replaced, Most Importantly In The Process Of My 2015 Beetle Being There In There Back Parking The Fender Driver Side Was Dented And When We Called Nick He Said We Should Of Saw It Before Leaving And They Would Not Cover It, I'm Very Disappointed In This Dealership & Service Department & Advisor And Will Never Go Back To This Dealership For Purchasing A New Vehicle Or Service, WE ARE UPLOADING PICTURES OF OUR DAMAGES SO YOU ALL CAN SEE, Be Aware Of Always Looking At Your Vehicle When You Pick It Up Your Vehicle There Don't Treat Your Vehicle With Proper Care There At All, My Dad Got Quotes For Fender Damages And Will End Paying $ 965.00 For Damages Made At South Coast Volkswagen Service Department, I Believe The Service Advisor Could Have Done More To Help And Did Not, We Are Sharing Our Experience, Thank You All For Reading And Wish You Best Of Luck!
We Had No Choice Then To Give 1 Star Online To Be Able To Upload Pictures But We Are Giving A Big O On This Dealership Service Department & Advisor/Management
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August 2024 by Silvia Lopez
The information they gave me was quite good to make the decision to take my car.
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July 2024 by April Bayraktar
Smooth transaction and excellent car buying experience. Thank you, Freddie.
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July 2024 by Lizet Salas
With more than 20 years in the auto industry, I couldn't resist sharing my experience with this dealership. When buying a car, people expect speed, friendliness, and fairness. This dealer impressed me by having all three. They were the first to respond to my inquiry—I hit 'send' on my email and the phone instantly rang. Jose Chavez sealed the deal effortlessly within minutes. The pricing was fair, and he was accommodating to my preferences. We scheduled a pickup appointment for the next day.
I received numerous calls and emails from other Volkswagen dealerships during this time, none matched the level of service and communication provided by Jose Chavez.
Upon arrival, it was clear that the excellent service extended throughout Volkswagen South Coast. The entire staff upheld the standard set by Jose Chavez. Well done, everyone! This dealership sets a prime example of what a great dealer should be.
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July 2024 by Andrew James
Gustavo was great! Highly recommend this dealership.
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June 2024 by Mark Goldwater
My buying experience couldn’t have been better. Gustavo, my sales rep was knowledgeable, courteous and took a lot of time answering my texts, emails and phone calls in a very timely manner. Good stuff!
