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January 2024 by Alvarez Zepeda
My daughters buy everything from there very organized but very expensive hehe
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December 2023 by R L
I was returning an online order, and the cashier helping me made me aware it had been more than 30 days. I asked her to check the online receipt that I handed, and I asked her if she wanted to see an online order as well. Although she was sweet, her response was, yeah, but my computer says otherwise. So I can't refund but I can give a gift card or I can't process your refund. At that point, I asked for a supervisor, and the supervisor had to call the customer service, and thar whole process took me 1 hour. It's outrageous how I had my online paper receipt plus order confirmation and had to wait a long time, not a pleasant experience.
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November 2023 by Carmen Lu
Nice, Fancy? and expensive !
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September 2023 by Marina Winters
Not sure why this particular store even got 4 stars. This one is basically like the ghetto Victoria's Secret. Their not very professional sales associates and rude. I had a return and the girl had a attitude with me over the free gift that i needed to also return that. I did not mind its just i had no idea that "a free gift is not free anymore if you have returns. She the girl had a rude tone of voice and i mentioned i wanted to complain she got smart and said did i want the number. So i do not recommend this particular store for shopping. Also they lack merchandise. I went over across to the PINK side and no one offered me help. And the women's boy short panties draws were all messy and unkept. Sizes were mixed with others. Its a better experience at the Outlets of Orange location go there instead. Any place but the one at the mainplace mall. Please retrain your Sales Associates to be courteous not just with purchases but also returns. How a shopping experience is matters if we will return.
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July 2023 by Neryna Lizett Rosas de Leon
I loved
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May 2023 by Erika Mosqueda
Had great sales...
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April 2023 by Ana S.
If you ever need a bra fitting at this place, ask for Sophie!! She is so sweet and enthusiastic. Not to mention, she was very determined to find my true size. I was always struggling to find a bra that didn't gap or spill and I was starting to lose hope but Sophie guided me through the bra fitting process and helped me find what I needed without making me feel discomfort or doubtful about my buy. She helped me and my daughter find just what we needed! Anyways, I definitely give this place a 5 for the customer service!!
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April 2023 by Hannah Perez
I visited the store this past weekend and the customer service here was phenomenal! It was clear that the VS team has a strong line of communication between their employees and a passion to help customers find the perfect fit. Whoever trained this location should help out the location at Del Amo, y'all are doing fantastic!!
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March 2023 by Imelda A.
Walked in and was greeted right away! They paired me with Sophia and she pretty much is like a bra Angel. She asked me what do you currently wear what do you like and checked my size to make sure I was wearing the correct size. She went above and beyond and helped me gather many options....let me tell you I LOVED all the options and ended up taking them all. Keep it up Sophia the world needs more of YOU!!
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March 2023 by Gabbie V.
Sofia is so awesome! The whole shopping experience at this location is overall wonderful! Sofia fit me for a bra and she made me feel so comfortable, and was so helpful!
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February 2023 by Nancy C.
Sofia and her manager were so helpful! I recently lost 30lbs so I went in for a fitting. My mother Marilyn who is a heavier set woman also came along. We were there longer than 1 hour and they helped us find exactly what we needed. Both ladies, especially Sofia were so kind to us. Sofia needs a raise!!!
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February 2023 by Des R.
Where do I begin? The ambiance of the store is amazing, everyone is super friendly, very welcoming. We were instantly greeted and helped on the spot! Sofia: I love her personality! She knew exactly what I was looking for without me asking! Palmy: Super friendly, very welcoming and sweet! Eva: she was absolutely wonderful from the time we walked into the store! All in all I can here to say everyone (including names not mentioned) were very pleasant, I highly recommend this location!
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December 2022 by Gerardo Melgoza
Personality is awesome very detailed we're recommend this place
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December 2022 by Siobhan Stephens
The lady with the ombre Grey hair was so rude. She followed me around and kept asking if I needed help in a condescending way. Then when they checked me out I spent over a $100 and they conveniently forgot my receipt. When I went back a few hours later the same lady said they had no way to look up my receipt but the lady who checked me out reluctantly looked up my purchase. The entire store needs a lesson on customer service. I'm being nice giving two stars.
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December 2022 by a p
Completely ignored - I didn’t get greeted even though there was a girl standing by the door. I wasn’t approached throughout my entire time there, however, the employees were standing next to me and watching me as if I was stealing. I wanted to buy something, but the weirdness that I felt by the employees turned me off completely. Every other customer who walked in after me was greeted and helped. As someone who worked in retail for years and knows how competitive the employees are at Victoria’s Secret, i found this to be unacceptable.
