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March 2024 by Roger G.
Really bad experience renting with Avis, prepaid for a Suburban, got an Expedition with other Suburban in the lot, agent said that they had not been prepared for rental. Well my Expedition wasn’t either, filthy dirty all around, thrash in the back seat, dust everywhere. I guess after Covid they don’t care to clean cars anymore. Then I return the vehicle one day early and Avis wouldn’t give me $180.00 back because I prepaid. That’s not right. I will be filing a claim with my CC. I would had expected more from Avis, but I guess these large rental companies don’t care like your neighborhood Enterprises Rental does. My bad for trying to do business with Avis because of an ad they sent me. Never again..!The only good thing was Armando at the Return spot, told me all the things to know about renting again with Avis or any other Rental companies.Most of these Rental companies are thief ,But Avis took it over the top..
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March 2024 by Ahmad Sidawi
Cars are in good shape but they try to get you with hidden costs. I checked again and in my booking it said 'pay later' so assumed my total was booking + deposit. Turned out they added coverage which wasn't clear at all. Be wary of this.
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March 2024 by Austin Demski
Careless management. Careless treatment of renters with President Club "status". Awful cars. Dirty, not cleaned, old, high mileage, etc.All around declining service, awful "preferred" booth experience. Managers don't care.What does status give you at Avis you ask? Same car type rented, no upgrade.Old car36,000+ milesAbsolutely filthy interiorVehicle not washedWalk half a mile to find the vehicle from the pickup booth.
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March 2024 by Greg Zamora
Muhammad was great, he was extremely polite and happy to be at work.He made my dayGreat work AVIS
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March 2024 by Sherry Turner
Went different times with 3 different vehicles and the staff were awesome. Very helpful and nice
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March 2024 by Jeremy Loflin
This is a follow up from original review now I am getting a bill for dent masters 500 bucks. I have never had a problem renting I have disputed and hope the charges they are trying are documented. I also wonder what car of the 3 they had to I've me they claim I dented. #1 KEY FOB BROKEN AND HAD TO GET SERVICED TO RETURN TO SHOP#2 CAR WE NEVER TOOK BECAUSE IT SMELLED SO BAD OF WEED#3 CAR 3 NO ISSUES AT ALL AND THEY STATES NO FUEL CHARGES FOR THE TROUBLE BUT WE RECEIVED THEM ANYWAYSBYER BEWARE OR RENTER
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March 2024 by David Cronin
I selected a full-size sedan when I booked my rental. Upon arrival they tried giving me a dirty F-150. I asked for another car, preferably a sedan. They said they had nothing else and gave me a minivan. Just go to National - they actually take care of their customers.
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March 2024 by Susan Ditter
I ordered a car and it smelled of smoke. I was told there were no other cars available because the others there were missing keys or had problems with them. Though I never left the rental car lot, I was told I had to return the car and then come back and get the account straightened out. I did that and when I came back the person at the counter had to call someone because the codes wouldn't go through and I was told that they had to send off to Avis HQ who would take off the $850 charge. Then I was given a charge of $105 for the time I was in the lot! I had stopped using Avis/Budget before because of the quality of the cars and this just confirmed I will NEVER EVER USE THIS COMPany. I of course cannot call Avis about it because "customer service" never answers the phone. Awful on so many levels.
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March 2024 by Chelsea Olah
Made a reservation weeks ago. Upon arrival we were given a smaller vehicle with an option of upgrading to a larger one for $40 per day. Once our trip was over. We were billed an additional $200 for no apparent reason aside from non refundable fees.
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March 2024 by Kenneth Imler
Had to wait over 45 minutes at John Wayne Airport for a rental car. Manager said they were understaffed.Roadside service was not helpful. Only solution to getting a replacement car was to drive 45 minutes back to the airport.
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December 2023 by Ron Goodwin
Very good experience for only my second or third time. Red team. Enjoyed a Tesla and the check-in process was seamless. Our car was dirty which is a bummer but everything worked perfectly for the day we had it
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December 2023 by Patricia Lewis
Last week I rented a vehicle at the Orange County airport AVIS for the first time. I am ALWAYS going to use this service when I travel. I love the easy airport access! Early on-line check in made the process quick and efficient. The car was super clean and rode beautifully. Returning to the airport was once again quick and efficient. Thank you AVIS for making my trip less stressful! I will be back!
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October 2023 by Liz Ganser
Once I worked out that they could accept debit cards at John Wayne airport everything went smoothly. I booked a GPS Navigation device but returned it as it didn't know my hotel so I used my phone which was brilliant. I had a wonderful days with the car Chevy Malibu and no problems at all.One suggestion would be to say what type of gas was needed. I had to google it.
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October 2023 by Pat Dooley
Terrible customer service at both check in and worse at check out. The vehicle had no gas at all gauge did not even move. I took a picture as instructed. Upon return they charged me for a tank of fuel and said go to the office for a credit. Upon walking 500 feet to office and entering I was told to stand outside until called. I was insulted. I did not have to stand outside at check in. I waited 25 minutes before I finally was called into the office. There was no customers st the counter and two agents inside. One was leaning on the office door frame and the other was on his phone. I did receive a credit along with terrible service. And one more thing. Wash the damn interior windshields. They are unsafe and obscure at night.
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October 2023 by JoAnn Sheehan
Avis...I love...they are so easy to set up my car rental. I get a good price..Ive rented a mustang and challenger recently. Customer service at John Wayne Airport in CA are terrific.