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March 2024 by richard yepez
Customer service is excellent. The quality of cars available is very good overall it was a very good experience. It’s one of the reasons I continue to go back with them year after year.
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February 2024 by Dora Thao
I booked my reservation very last minute due to a sudden loss that I had to drive north for. I wasn't in the right headspace and I feel bad I can't recall his name but the gentleman who closed that evening immediately informed me that I had booked an electric car and when he saw that I was on a time crunch and flustered from the overwhelm, he went out of his way to call and see if we could swap for a gasoline car. I felt so relieved and well taken care of. He was patient, friendly, positive, and encouraging. His last words to me were, "Promise me that the next time you come back, it's not for reasons such as this." I drove away feeling comforted and filled with gratitude for those words. Thank you Avis! Superb customer service and care. I will definitely prioritize all car rental needs through Avis from now on.
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December 2023 by Lori Smith
Avis car rental on Main St in Santa Ana CA is great. The customer service is awesome!
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December 2023 by PulgaStudios
As always the service is top notch, give that man a raise for all he does to keep the customers happy and coming back.J. Perez
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August 2023 by roni perez
The first time I rented a car and my GPS sent me to Avis. I am very happy to have come to this place. The service with the person who attended me was very good and the car they gave me was also excellent the next time I rent a car. I am going to come to Avis without a doubt very good service recommended ? and they have the lowest rates than the rest
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August 2023 by Rich Romo
Ari is the best at finding the right vehicle for you.
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July 2023 by Johnny Blaizee
Ava was super helpful and was very friendly. He explained everything down to the tea.
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May 2023 by Aurore Cottet
The guy who served us at Avis Santa Ana was a real pearl very welcoming and perfect explanation, very helpful ! He is the one that will make us rent again from this place ?The car was really nice too
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April 2023 by Valeri Pribitkov
it looks me in any needs, using rental options from Avis here in Santa Ana you will be satisfied with reliable vehicle and affordable service
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February 2023 by Justine H.
Worst Avis on the planet. We rented a car, got a rental receipt, drove the car around for over a week, wanted to change the return location and date so called the customer service line, only to be told that our rental contract doesn't exist due to a human mistake on Avis's side. I was switched to 4 different customer service agents on the phone, one of which told me I needed to go back to the original pick-up location, which is the Orange County/Santa Ana airport one to have this fixed. When I told the guy on the phone that this is their mistake and we shouldn't have to be the ones running around trying to fix it, he said he would transfer me to a customer service agent and hung up on me. Utterly unhelpful and useless. In the end we went back to the SNA location despite already being on the way to San Diego. It appears that the person that made the mistake on our contract is a new hire who frequently makes mistakes so consider yourselves warned. We wasted over an hour total on this human mistake of Avis's. We were offered zero compensation even tho verbal apologizes were given by the last agent we dealt with. If you rent a car from this place, know that they allow mistakes to be made, then ask that you use your time to fix the problem they made and offer zero compensation. We even have Avis president's club membership through our Amex Centurion cards, so beware no one is spared from their incompetencies. We certainly will be switching to Hertz after this.
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January 2023 by Zoe Z.
Highly recommend this Avis. The manager (Ara) is absolutely amazing! Super friendly and professional. He had the car ready when I got there. Check in/out was easy and fast. Thank you Ara for the impeccable service!
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December 2022 by Vanessa P.
Dropped a car off here yesterday. We had a good interaction with the employee working at the desk despite being charged a $500 drop fee. We then ran in our own car to get lunch at which time my husband realized he didn't have his wallet. We immediately went back to get his wallet from the rental. Despite being back within 15 minutes, the car had been moved and the wallet was gone. We made no other stops and also checked the gas station he used immediately before drop off. We believe the wallet was taken from the car by an employee in that 15 minute window we were gone. We have tried to call numerous times to see if it's been found/give more info and the branch does not answer the phone. We get transferred to a national 800 number every time. Extremely disappointed.
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December 2022 by Calypso Haddad
Easily the best rental experience I’ve ever had. Ara was extremely friendly and professional from start to finish, and he continuously went above and beyond to make my experience easier.
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December 2022 by Xiao Wang
I rent a car from LAX and returned at this location. My wallet was lost in the car and didn't even noticed that. The staff called me the day after asked if my wallet is lost. The staff is super friendly when I picked up my wallet. Return car here is very easy and feel very welcoming! Very good customer service! Highly recommend this location!
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September 2022 by Bob Kamei
Went to the SNA Avis because another rental company didn't have the cars they promised, and said I had to wait 3 hours or more. Hugh at the counter problem solved with me and was outstanding in his attention to my needs, calling ahead to another AVIS to make sure there was a car available. I ended up at an outside AVIS nearby. Ara helped me, was also fantastic and helpful. Will return for future business