10AM - 7PM
996 4th St, San Rafael
Mobile Phones
“Carlos was great. He told me exactly what to do. I was Finally able to get a phone and everything else I needed. Went to 3 other stores and they were just rude!!! Carlos was so nice. Thank you!!”
“Amazing cannot describe my experience! Changing providers and a new phone is normally a nightmare. Nico took care of EVERYTHING for me. Treated me with smiles and confidence. So grateful for his expertise and knowledge. For listening to all I asked for and hitting it out of the park. He wouldn't let me go until I was comfortable with everything. You have a loyal customer in me.THIS is customer service.”
“Evelyn is SO Terrific!! She deserves Major recognition for her above and beyond customer service and great attitude! Evelyn is so helpful and kind and truly the best customer service rep I have ever connected with, none the less at cricket! Thank you Evelyn for making my Cricket experience so memorable! You deserve a raise!!”
“The best deals on high end appliances and good customer service. They have a wide range of options to choose from. Because it's an outlet virtually everything there has been returned for one reason or another. Sometimes small dents or scratches so if you know where it's going to fit you can choose something with damage that will be hidden against a wall. Sometimes the items were used once, but everything works. Shawn was very helpful.(Yes, I asked him if it was okay to use his name in the review) He took the time to walk us through all the options. He was very knowledgeable about the products and did not pressure us to buy anything. He told us all kinds of tips and about scenarios he'd seen with other customers. Since we saw things we liked we decided to buy because there's no holds and no guarantee you'll see the same items the next time you go in. They're inventory is always changing since everything is a one off. I recently purchased a refrigerator 70% off retail and it looks and works great. I also purchased a dishwasher at 60% off that was never used and didn't have any damage. It was missing the mounting kit and the original purchaser returned it for unknown reasons. If you are able to pick it up yourself I recommend it. I also recommend that before you go you take all the measurements of the space, your current appliance, and take some photos of where it will go. We were prepared and it made the experience easy. There were other customers in the store that weren't prepared and weren't sure if things were going to fit. When they go back the item they want might not be there.The delivery service doesn't tell you what time they'll be there on your scheduled delivery day until the night before so you can't make plans and basically ruin a whole day. The guys who did the delivery were good, safe and efficient. It's just how the service is managed is really bad.”
10AM - 7PM
835 4th St, San Rafael
Mobile Phones
“Staff was wonderful. recently purchased a new phone and that experience was great, they set me up in the right direction and everything was quick and easy. Had some issues with connectivity after a few weeks and they were able to help resolve the issues. Overall very pleased. Thanks!”
“This is the most organized & spotless Target I've ever been in. Absolutely love it. I live in Novato-where there is a Target-but this one is worth the drive.”
“(Translated by Google) Very good service. But they should update the opening and closing hours of the store.(Original)Muy buen servicio. Pero deberían actualizar el horario de apertura y cierre de la tienda.”
11AM - 6PM
473 3rd St, San Rafael
Mobile Phones
“My daughter broke her screen and gadget pro fixed it super fast. We dropped the phone off and grabbed burgers. They had the phone done and ready for pick up in 45 minutes. I also got a screen protector for only $10. It was the best deal in Marin/Sonoma.”
10AM - 8PM
801 4th St, San Rafael
Mobile Phones
“I got the phone I wanted! Great customer service from the team. I walked in the store wanting the regular S23, I had no trade in so I knew it would most likely cost me a pretty penny. Fortunately, after discussing my options with the associate, I ended up going with the S23 FE. More affordable and similar features. Quick and easy! P.S. I appreciated the T-Chart he wrote out for me. Made it easy to understand the value I was getting.”
“(Translated by Google) Wide variety of phones and customer service is excellent. I recommend it(Original)Gran variedad de teléfonos y el trato al cliente es excelente. Lo recomiendo”
“I recently went in to switch phones with the same line. Both woman working behind the counter we're very kind and professional. It was clear that the employee helping me was new, but she did a great job asking for help and was able to assist both my brother and I with ease. There must be new management, and it shows. You're team is going an excellent job, especially during these stressful times.”
10AM - 8PM
700 Du Bois St, San Rafael
Mobile Phones
“Amid the negative reviews, I had a very positive experience with Best Buy this past weekend, and subsequent followup at the store on Monday. I had to contact Todd, the store manager, to turn in a product that was delivered to me by mistake. I left a message for Todd on Saturday, and he returned my call within a few hours. Todd was affable, intelligent, professional, and responsive. He went out of his way to ensure that it was a win-win proposition for the store and for me. On Monday, I messaged him on when I would be arriving at the store. He made sure his staff was aware of the pending transaction. A staff member, Sharon (also impressive) was expecting me at the front of the store. She promptly received the product, and the item I actually ordered was brought out within a few minutes. Twice, she asked if I needed assistance carrying the item to my car, which was appreciated. I declined. Things could not have gone smoother.”
“I recently went in to switch phones with the same line. Both woman working behind the counter we're very kind and professional. It was clear that the employee helping me was new, but she did a great job asking for help and was able to assist both my brother and I with ease. There must be new management, and it shows. You're team is going an excellent job, especially during these stressful times.”
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“Had a fantastic experience. The wonderful young man who helped us went above, and beyond in customer service. He was very patient and a wonderful communicator. He took extra time to help us with phone issues that we didn't understand and showed us how to do things.”