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October 2023 by 이정익
I happened to visit this place while out for a walk. They had kids products, so I bought a pretty dress for my daughter. I am satisfied with the many high-quality products.
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October 2023 by RaHa love
I bought a pretty child’s dress.
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October 2022 by Nicole C.
Rude staff, no one greets you or offers any kind of assistance. Lack customer service, first and last time here.
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April 2022 by N F.
Super cute boutique, highly curated with beautiful quality things for people with specific aesthetics. I appreciate the location, too. It's tucked away in San Marino on Mission St. right across from Julienne. I came in today to pick up a few things I wanted online. They gave me good service and honored the Yelp check-in for 10% off. I am satisfied with my purchase and will gladly return again when I need something or to buy gifts.
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March 2022 by Sharon R
I have been shopping at Serafina for the past years from jewelry, skincare, home care, to clothes. The brands carried here are quite lovely & unique and will definitely save you a drive to the West side. It’s truly one of the local gems at SGV. Special thanks to Grace today for picking out some super awesome jeans for me. They fit great and look super flattering. :)
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January 2022 by Lizzie L.
I recently moved to the area from Brentwood and was excited to see a cute shop with a nicely curated selection of some of my favorite brands like Xirena and Saloni, they also have a nice selection of home items like candles and hostess gifts. I hate giving 2 stars, but in this instance my two stars go for the low level of customer service. No one greets you when you walk in (I've been a few times), no one asks to hold your items at the counter when they see you holding an armful of items, when I ask for a size they say that's all they have and can't be bothered to say they can order it for you or provide alternatives. This store seems to cater to the white and 60+ set (that's all there was at the store both times I've visited) and if you don't fit that demographic, they don't care you'll be dropping $5-600. I wanted to support a local business but I rather make the drive back to the country mart than give my money to a shop that does not value all of their shoppers. Perhaps I expect too much out of my shopping experience, but now more than ever (pandemic) I want my limited entries to shops to be memorable. I don't want to think "oh, I had a shitty time when I bought this $400 dress".
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June 2021 by Leanne V.
I was stumped trying to select a gift for my best friend's 50th birthday until I reached out. After lots of consultation, I got the perfect gift and it was painless! Thank you so much for the personalized service and uniquely precious offerings! This is a very special place.
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November 2020 by Monica Bracho
Kate and Michele, the “Saturday personnel” are truly a reflection of excellent customer service.I appreciated their engagement and service .I have only shopped at the store twice since moving to San Marino; they made my shopping experience very pleasant. Sadly, It is rare to receive this level of service nowadays.The owner should be very proud of how the store is represented by these two young people.They are must be a reflection of great leadership.
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March 2019 by Janis Frame
Lovely selection of home items, children's cloths.
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July 2018 by Anna C.
Love this shop. They are so responsive and quick to get the items you want even if they don't have it on hand. The merchandise wonderfully curated and are unique and beautiful. Wonderful ladies there who make you feel welcomed and provide the best customer service. I can't wait to go back.
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January 2018 by Ian Doty
Terrible Service! December 18th, two days after receiving the purse I ordered online I tried getting return authorization for it. Knowing they only have a seven day return policy. I sent three e-mail and got no reply. I wrote them on their web site where it says contact the company and got no reply. I called the company and talked to Grace who said they were busy doing invintory and that I should call back after the 4th. So I called after the 4th and talked to an abrupt lady
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September 2016 by Janice Y.
This is one of my favorite boutiques in the San Marino/Pasadena area. I grew up here and find a lot of the other clothing stores to not fit my style. Serafina is a combination of preppy and modern which is exactly what I am. They carry brands you may not see at a regular department store and do appreciate it. The customer service is decent and I enjoy the treats they have out for you on the counter they get from Julienne. I try to support small local business as much as possible and think more people should too.
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June 2016 by Lina M.
I love this store. Very nice selection of accessories. They have great customer service. If I lived near by this store would be very dangerous for me.
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January 2015 by Isabel C.
High end and unique items. Elegant and classy. They also have a great kids' section that should not be over-looked. Staff is very friendly and gives absolute no pressure so you can enjoy browsing. Love this place!
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October 2014 by Kristine M.
Like another reviewer said, this place is dangerous. Beautiful items in an equally beautiful location. The sales ladies were very helpful. Don't forget to check in for a discount. I completely forgot but I'm sure I can use it in the future.
