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March 2024 by OLLIDOLL_GAMING
All I have to say that the customer service was not shown at the store. I just wanted to apply the $3.50 off coupon on my purchase. But there was no phone service, and instead of the manager helping me out. She tried making me go outside and come back in with the coupon, instead of just applying the code # I had. Which is on the Ulta website anyways. I had the coupon showing , just not the barcode. She could have eaasily transactioned me out. Usually the managers at the Dublin/ Pleasanton locations are very nice and forthcoming. I wasn't trying to be a pain myself, I was just looking for some help on just the 2 items that I wanted to buy. Then when I was about to leave, she was able to find a coupon no problem. Total waste of time for something she could have just did right away. Don't appreciate the customer service that was shown to me by Chelsea. Wouldn't recommend coming here.
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January 2024 by Michelle Garibay
No wonder ya work in retail, mentally slow and not helpful, wearing full face of makeup, and don’t have any knowledge of skincare? Specifically referring to this location, I’ll drive to Dublin instead since the customer service was completely different.
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January 2024 by Graciela Munoz
?❤️
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January 2024 by Mark Smith
Easy shopping
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January 2024 by Frannie Perez
Love it here.. a little upset about the low quality of merchandise.. I blame the holiday rush. The staff is always nice
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December 2023 by Darnette Beasley
Christmas shopping. Not that busy in early afternoon hours.
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October 2023 by Hemi Zaza
The worst store in the Bay Area is the weirdest customer service in my life experience.
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August 2023 by Ashton M
Partially found what I needed, if people stopped stealing from the store i probably would have found what I needed. Got to witness 2 robberies, one looked like it was a 6 year old with a ski mask which was a new sight to see.
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August 2023 by Dawn Solano
Love this store. Not everything is priced low. But if you need it, they have it. Not a lot of cosmetics in stock.
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June 2023 by Gina V.B.
I am very disappointed with customer service here. Rude attendants they rushed me with my transportation and were not knowledgeable about the store's merchandise/products.
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May 2023 by vikram virdi
Employees gave excellent customer service . Beyond expectations
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May 2023 by savanna black
I did not find what I was looking for after several visits the item remained out of stock. I did purchase some gel nail tips that were supposed to be $14 & days later I seen on my receipt i was charged $17. So pay attention to your recipts before you leave and also the young woman did express some concern over what I was looking for and did inform me of a cheaper comparable alternative and I love it..
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May 2023 by Jasmin hernandez
Really nice ladies and nice atmosphere hope they’re being treated fairly by management!
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May 2023 by cristina Hernandez
Easy to find products. Very helpful cashier
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April 2023 by Google user
I did not find what I was looking for after several visits the item remained out of stock. I did purchase some gel nail tips that were supposed to be $14 \\u0026 days later I seen on my receipt i was charged $17. So pay attention to your recipts before you leave and also the young woman did express some concern over what I was looking for and did inform me of a cheaper comparable alternative and I love it..
