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February 2024 by Steve Witt
Like their selection of clothes. But was just looking around. I don't really like Bayfair anymore. The drivers going through the parking lot drive WAY to FAST!. Not a place to go in the evening ??
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February 2024 by Cristina C.
I honestly forget that there's an Old Navy at Bayfair. I went on a Monday night so parking was no issue and I got front parking. I went to do a return and the cashier was very quick and nice. They had a lot of items in their clearance area so i decided to check it out since the store was empty. They have about 5 fittings rooms which are really spacious. There was a pair of pants that had the clearance sticker fall off and the staff meme bed was kind enough to match the price to another similar pair. The customer service I received from the 2nd employee was exceptional. I got 9 pairs of pants for $125, talk about a steal! I would definitely return to this location on a weekday.
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February 2024 by Tracie Daniels
To purchase a pair of blue jeans 40% off price. Get to the cash register the jeans ring up at regular price. The cashier tells me in order to get them at 40% off. I must be a member I gave her my information in order for her to pull up my credit card information to get the 40% off. Me in the system am a member and I do have a Old Navy Credit card but she didn’t know the error message. Her cash register was given her manager what to do now mind you I only wanted to go in Old Navy. Maybe five minutes tops one pair of jeans the cashier gets off the phone with her manager. She tells me that I cannot Purchase the jeans at 40% off that I would have to pay full price for the jeans air with nothing with Old Navy have signs throughout their store and 40% off of all genes when that’s not the case at all. Old Navy wants to pick and choose who they give 40% off to , please stop wasting my time and everybody else’s. See accompany being in business longer with this type of business practice ever again shop at Old Navy your customers time with false advertisement.
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December 2023 by Amy Lin
I just came across this brand when I came to San Francisco. It was the first time I walked in and found out that it is a department store selling affordable clothing. It has a lot of stores and offers comprehensive discounts. The low-price ones have a display space of 10 yuan, and there is also a clearing display area. The price They’re all 9.99 yuan, so it’s fun to shop around!
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September 2023 by joel perry
Lots of bargain
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September 2023 by Tanisha Rounds
This location is always clean and the staff are super friendly. I love all of the clearance items. They do a good job of organizing by size, color, and style. Bay fair Old Navy is cool with me.
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August 2023 by Kelly S.
I just left the store with the best customer service i've experienced. Victor was so sweet and so helpful. Clarissa was also very kind. Loved my experience here with these two awesome employees.
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July 2023 by Cathy Morris
I found what I was looking for and the Associates were helpful and friendly.
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July 2023 by Anna L.
This is my favorite Old Navy store. The two in Concord and the one in Alameda never have my size because they are so popular. This one has less foot traffic. Every summer I swing by to buy a stack of men's graphic tees for $10 and some shorts in the women's section. The shorts are comparable to Gap and Banana Republic but only a fraction of the price. If I can't find what I need at the other stores, I know exactly where to go.
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January 2023 by Gina V.B.
It's one of the few stores at bayfair mall, it's clean and friendly staff.
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November 2022 by Silvia gonzalez
Very bad communication between the staff. I had gone days prior and a staff had told me there was going to be a sale in a few days. So i decided to wait on what i was going to purchase. The day of “the sale” I went..and another unknown staff told me the same exact thing that the sale was going on only that day...as i was going to pay the cashier told me it was a mistake and that there was no sale and was only for employees. Miscommunication the employees should have been told things correctly instead of confusing people and wasting their time.
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November 2022 by judith Kimani
Overpriced for basic non print or minimal print clothes. Hard to find fashionable/trendy casual wear for plus size categories.
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November 2022 by rhonda wilson
I'm an online shopper but really needed to figure out my size so went to the brick and mortar. Lots of sales and sizes.
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July 2022 by Jaee M.
Old navy is starting to be way too expensive. Like seriously. However, good customer service goes a long way. It's a smaller store - but George was super helpful, paid great attention to details. Overall he really enhanced our shopping experience.
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July 2022 by Karen S.
I don't normally come to this location but I had a few online returns and I was close by. During my visit, I encountered 3 different salespeople and every one of them was very nice and helpful. I was there on a Tuesday night around 7 pm and the store only had a handful of shoppers. No line to do my return and the person helping me was efficient so I was done super fast. I decided to walk around and found some great deals. Got a soft sweatshirt on clearance for $1.97. I would give this store 5 stars except it was a little messy inside.
