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July 2023 by Kim N.
I came in this Safeway location for the first time because it is like only around 3 minutes away from Planet Fitness where I work out. This maket is always one of my favorites; and just like other locations, this one is spacious, clean, well-organized and provides lots of great products. Their food and fruits and vegetables are fresh. Some of their items are a little bit more expensive than other stores but if you take an advantage of using the app and all the deals available in there, you'll be surprised of how much you are able to save and get high quality food almost every weeks. This time the app offered Starbucks deal, only $2 for a grande handcrafted drink and a free Organics popcorn bag (Dont forget to check Special deal and Saturday sampler every Saturday and clip the deals right away, otherwise it's going to disappear the next day).Staffs are well-trained and able to help me when I needed it. So far so good!
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July 2023 by Michael D.
Great employee Scott Gu. He goes above and beyond when asked a question or assisting. Always a smile with customers despite being busy. A truly valuable employee.
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June 2023 by Gordon G.
Service is terrible at self checkout. Employee thinks it is a party and not a job. Actively (back turned to all check out stations) ignores customer seeking assistance while chatting with other employees.
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June 2023 by Margaret A.
Terrible customer service this evening. After a cashier told me I was the last person in line as she had to go on a break , a very small and nasty co-worker told me I had to now remove my items off the conveyor belt and back into my cart, and find another line. As I started to comply, I said to her sarcastically-"Nice customer service". Her reply was that I could pay the cashier to ring up my items, if I wished. Naturally, several people around me were shocked, as was I. I did tell the supposed manager, all of barely 21, and her response besides a weak apology was to state that the cashier was probably new. Unacceptable service. Unacceptable response.
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May 2023 by Scott S.
This Safeway is conveniently opened late, and they have an unusually good hot sauce selection (opposite the cheese). That's the good covered.As a Safeway, they have Safeway stuff. It's a big mid-level grocery store, so no they won't have Whole Foods-level things, but it's decent. If you want to eat organic vegetables they have a decent selection. There's also a Starbucks.Now, I usually come here late at night because a certain someone forgot something and we need to buy groceries after 9 pm, when most stores are closed.I can usually find what I want, but it's the checkout process that just really drags this down. They generally only have one person, and sometimes no bagger, so if there's any line at all it can take 10+ minutes to get through the line. Sometimes longer. It's really painful.The parking lot is also poorly lit and looks a smidge sketchy at night. So that's also not great. But on the plus side, part of it consistently floods when it rains, so you can make a big splash with the giant puddle if you're so inclined.Anyway, at it's core, it's a Safeway, you probably know what to expect. But they need to staff more people at night.
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April 2023 by Jill N.
Just wasted my Sunday afternoon trying to pick up groceries only to find out their checkout wouldn't accept VISA via Apple Pay. After getting an error message in self checkout, I received no assistance from a male clerk who was rude incompetent and unhelpful. Had to leave the groceries since I couldn't pay for them. Great reminder why I stopped shopping here. Definitely not coming back.
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April 2023 by Kaye Y.
Safeway at 15549 Union Ave.Los Gatos . Love Safeway food service and ambiance all great. Really shop there because of the workers all very nice and helpful. The checkers are the best.
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March 2023 by Destiny M.
If I could give zero stars I would. First off the customer service here is disgusting and management is worse if you guys want to make this place better you need better management and employees. The managers here let the employees talk to customers however they want and it's usually rude . I've been cussed at multiple times just for buying groceries at this location, seems like all the workers here hate their job.
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February 2023 by Cambrian R.
This store has definitely deteriorated something badly ! twice in a month the chicken I purchased was bad, with ground beef. Common butcher you can do better that that Do your job! I see you there it looks like you are working but obviously not checking and rotating stock. Look at the expiration dates!no items stock no shopping carts and I'm tired bagging my own groceries! the Store is poorly staffed! over priced low quality store. Good luck.
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May 2022 by Trina A.
I found the groceries I needed, but the cashier Mark just threw my stuff around and treated me like I was an idiot for just being a customer. I did accidentally drop an ice cream pint but I picked it back up and bought it after he sighed hella loud. I didn't even leave a mess. He just seemed annoyed I was there. He was nice to the guy behind me, but I had a rough a** day after finding out my parents died and I didn't understand why he was being so rude just for me existing bro. I'm not coming here again. I wasn't even trying to start problems.
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April 2022 by Cecelia R.
Omg I remember when Richard Perales worked at this store he use to rip it off so bad while working the register. Giving family and friends carts of food. Now he's at the union one working cause he started to be unliked at the branham store. He goes to work drunk everyday drunk on tequila. And come to find out he got arrested for being a peeping Tom. He's my daughters father. I don't even like the way he looks at my daughter creepy! Be aware.
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February 2022 by Erica Gomez
Today I was helped by Melissa at the Starbucks inside. She was very sweet, professional and helpful! She made my visit delightful and I’d like her to know she was very much appreciated today! Thank you Melissa! -Erica
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February 2022 by Christine L.
This review is for one person in particular who went above and beyond to help me in the floral department. Ruthie exemplifies a kind, caring employee who truly cares about her customers and the Safeway brand. I needed flowers to make arrangements for my mother in laws service after her funeral. She helped me select what I would need, set them aside for pick up the day before and (on her day off) texted me to let me know everything was ready to go!!! She even reminded me to breathe and how much my MIL would love the flowers. Great job Ruthie!!
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December 2021 by Evangelina B.
I love the convenience of this location as I live pretty close to it. Everyone who works here is usually friendly, I've never had a bad experience with their workers. The checkout usually has plenty of people working so I don't have to wait very long. They also have self checkout if you need to get in and out. This store usually has what I'm looking for but my only criticism is my coke zero! This product is always sold out here but this is probably more on Coca Cola than this store. I don't drink this often but when I go to buy it I know I can't buy it here. Please stock more coke zero lol This store also has a wells Fargo and Starbucks inside as well!
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November 2021 by Fred L.
This is the Safeway closest to us and we go there often. The store is well stocked, clean, has a great produce section, nice floral section, and relatively good prices. The folks that work there are also very nice. I recently went there to get a birthday cake for my wife. I was looking for a moist chocolate cake and the person in the bakery section recommended the "Chocolate Flower" cake (which I ordered with a birthday message inscribed). The cake was ready when promised and the family loved it!! If you are there from 4pm-6pm I would also recommend their hot French bread. I also went there for my flu shot when I could not get an appointment anywhere else in the timeframe I wanted. Speaking of the pharmacy, they do a great job there also. Never had any issue and they do a good job of consulting with you on the medication and looking for discounts that could potentially be applied. They frequently have good sales on a variety of items.