September 2022 by John Ma
This store won't be provide tech support even if I can't call/text/data due to their technical issues. Too busy with sales appointment. Good luck getting timely support when you need it. I am verizon customer for 12 years now. But just found out when services goes out, and when i need a sim card, I need to make an appointment mext day while i cant receive any text or calls. Very disappointment with this store's customer service and lack of care and understanding to customer's situation.
August 2022 by Alondra Mojico
Before you sign any contract with Verizon, note1) Surcharges ! did I mention surcharges ? you will pay them per line as long as your plan lasts and Verizon can randomly increase them. Ask exactly what the accummulated surcharges will be for the duration of the contract and GET SURCHARGES IN WRITING before you sign y a new phone.$6 * 1 line * 36 months = $216$6 * 3 lines * 36 months = $648.Surcharges are not taxes that verizon is required to collect for the government. Surcharges are just a sneaky way to for Verizon to increase their profit in a way they think customers won't notice. Whatever they give you off in their promotion or trade-in, they will claw back in surcharges.2) Verizon did not honor the trade-in credit as promised, the people in the store cannot fix anything on your account, and the manager cannot be reached and does not get back to you. Make sure you get both the trade-in credit and the promotional credit IN WRITING before you sign anything as you will often have to fight for these. (They are not applied for the first 3 months anyway, apparently Verizon thinks by then people have forgotten and don't demand these credits any more.)3) Best: buy the phone somewhere else and don't sign any long-term contracts or they will get you with their rising sucharges.
July 2022 by Todd Schmitzer
Very poor customer service. We understand places are understaffed, but we were basically told to just go away - we can not help you without an appointment. No offer to help schedule an appointment or explain how to get through the process. Decided to order online and avoid the store.
May 2022 by Miri Hatouel
Today was the 4th time I have being walking in to this location.I have being a Verizon customer for a very long time! Every month I pay $200 or more!I am done! Today was the worst of all! I have purchased a chrome book which was damaged from day 1, after a couple days this POSH stopped working, I have walked in to the store twice and of course Elena don’t want to help, she won’t even listen... all she can say is”we can’t help you we only take Appointments” so for those visits I didn’t care... but today it’s the 3rd time in a raw my IPhone keep freezing won’t even turn off!! I have lost business, money, and some years of my life due to this unexpected and unbelievable stress!!Could not navigate, could not make it to my appointments, couldn’t calm anyone, not even emergency call, there for I was stuck until I finally managed to make it to the store, I see 4 workers wearing jeans shirts, all are available! Non are actually taking appointment. And my phone is frozen, I was very upset and frustrated so I said to her, I don’t care about your appointment, make my phone work right now!! But she chose to be the worst ad she always have being.And non of the other guys ever tried to offer any help, standing right next to her, useless as always.I have been so fed up with you VERIZON! This is it, your company never managed to fix anything, or have a customer service in general.Last time I spent 2 hours on the phone and was promised a new device never got it, bought extra SIM card, never got it, so I hade to spend another 2 hours on the phone until I supposedly was helped, yet nothing changes but my monthly bill which is keep climbing up, and I pay for a service and devices I never used!So tomorrow I will make my own solution.And just a suggestion, you should fire your employees at Saratoga, not ever once, any of them where nice, or tried to help.The only time it happened was like 2 year’s ago there was a guy which I can’t remember his name, but other then that, a total disappointment, wast of my time, and my money.NO MORE!
April 2022 by Justine Lynn
Horribly managed store. Literally said they can only help people with appointments. Next appointment time? Tomorrow. Fail
March 2022 by Jay Dogan
They absolutely don’t know how to manage queues. I was checked-in and started waiting. Instead of just checking in other customers, they also tried to help them, which took a lot of time. In the end their issues were not resolved and I had to wait longer because almost all the employees in the store did a similar exercise. Then they asked me to call the call center because something wasn’t right on their end. Call center wanted to speak to the person who was helping me but she was helping another customer and didn’t want to talk to the call center. I had to find someone else and explain them the issue from scratch. Life shouldn’t be this difficult!!
January 2022 by Elfi A
The worst service EVERWent there today to return an itemwas not aware I needed an appointmentWebsite did not mention itHow long can it possible take to return something?Thy Security Guard was rude and obnoxiouscould have not cared less, just totally full of himselfManagement needs to look at this seriouslyI am in retail myself for over 40 yearsThat Security Guard should be fired on the spot
November 2021 by Mao Wang
Service is bad. I wend to store and ask how to add sim card to my new phone. At that time, there is no any customer in the store. So they suggest me to make an appointment so when i come back, they can service me quicker, since there may be more customers soon they think. A hour later, I brought my new phone and got there, but they said that they are in lunch time and cannot provide service, so i have to wait for about 40 minutes. Then what's the point to make the appointment for me? I have to wait anyway.
October 2021 by omar zakaria
This store is like the DMV. Employees are double the size of in store customers, yet every customer is waiting for +45min.The VZW stores user experience needs a complete and honest self review.
October 2021 by Joe Love
Went in on Sept.21,2021 around 10:30 a.m. to drop off a phone for a trade in. The representative asked if I had an appointment, I told him no, he told me I had to make an appointment to turn the phone in. There was no one in the store. I asked where does it say I have to make an appointment on the front door, he told me it doesn't, that I would have to go online to see that I need to make an appointment. That they change from day to day whether or not you have to make an appointment. I asked why you can't handle it since no one is here , he told me he was the only person there and had an appointment in 10 minutes. We argued a little, I asked if the manager was there, he went and got the manager from the back room. I let her know my frustration with her employee. Finally after some heated discussion she took the trade in phone. I argued with the employee and manager longer than it took for the manager to check in the trade in phone.VERIZON WHAT HAPPENED TO YOUR CUSTOMER SERVICE.I have been a customer for over 20+years with multiple lines.How can a retail store decide from day to day that you need to make an appointment. Whats the point of having a retail store.
October 2021 by Hoongsun Im
Well prepare for the pandemic. Not crowded at all; step in and get the service. Seems there is nothing much sales person could do for customers. Everything is on the website; device explanation, deals, price, etc.
October 2021 by Evghenii Anisimov
I bought new smartphone on April and had an issue with floating volume level on it. First I visited my local VZ store and they recommended me do not use FB messenger because of this issue took place during using the app. Recently the phone started restarting by itself about 5 times in the morning. I visited the store again and got an advice to replace the phone to refurbished one or buy a new one. They mentioned that there is no deals for my model and if I decided to buy a new one I can trade my old phone and get $47. Then I set up online an appointment with intention to replace it to refurbished one but a day before the appointment I got a message that my appointment has been canceled with no any explanation why. I started chat to VZ agent, explained whole story and mentioned that I just paid off $450 plus $100 for accessories and I cannot trade my model for suitable price. The agent was happy to help me and asked what model of iPhone I would like to get. We choose the model and at the end of chat I realized that I have to buy a new iPhone and do not having back even $47. I asked why I do not having back even $47 and what should I do with my smartphone which I bought less than four month ago. And the answer was genius. VZ said "you can kept it as a souvenir". Curtain and applause. UPD. VZ asked for my contact information in order to investigate my case. I was answered by provided address and left my contact. Three weeks has gone and they keep silent. By the way, I have changed provider. No more deals with them.
October 2021 by Sandy Sicsko
Employees like to take long breaks when customers are waiting. Their time is more important than ours
September 2021 by Joe Love
Customer service at the West Gate Store is HORRIBLE.
September 2021 by Kendall Hall
I wish I could call the store phone number and reach the store, but it isn't possible, so the only option is to talk to a call center agent and be frustrated or drive down to the store in-person. Why can't you call the darn store? Come on, Verizon!