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November 2023 by Sax Spanse
Total Whine!I am not surprised at all of the horror stories I have read about this particular location! They epitomize the fact that the best way to predict future behavior is past behavior. Everyone seems to feed off each other and when people complain, they receive scripted messages about contacting customer care, who could be in cahoots with the staff or are related. They may receive a slap on the wrist, if any action is taken, Otherwise, they would have been replaced already instead of still causing problems after all these years. I would expect an employee to be hovering over the sampling station, if they are bold enough to follow guests around the store they are suspicious of. If you ever feel uncomfortable shopping in a certain store or get bed vibes, even if it does not involve you personally, feel free to leave anytime. You are not obligated to stay. They may reject a sale, but you can refuse a purchase. If you are waiting in line at a register and notice someone being untreated unfairly or unjustly, do not be afraid to take your business elsewhere. One visit or incident is all it takes to make a bad impression.
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November 2023 by Patrick Bresnan
The selection of wines is excellent, but so is their staff (Stevens Creek store). In particular, I want to thank Doug. I came in with a thorny problem, but that didn't bother Doug. He was relaxed, friendly and very helpful! Thanks, Doug!
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October 2023 by Dilys S.
Impressive collection of fine fancy bordeux and cab some $$$$ some surprisingly affordable. There are special events and promos too. It is a fancier total wine than other locations. Friendly staff, helpful tasting notes and helpful explanations walkthrough from the staff. It was a nice visit
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October 2023 by John P.
I have visited the Santa Clara store on Lawrence/Stevens Creek multiple times. One of the most popular beers, "Heineken" I find they never have cold Heineken available. I've asked the managers literally over 6 different times if they can add some Heineken to their refridgerators. Every time, they say "Sure no problem" but I have yet to find it. I would agree with others, their customer service is terrible. I won't be going back. It's funny that a huge alcohol super store cannot even have basic popular beers available. If I go to 7/11 or a small liquor store it is always cold and ready. Perhaps they should change their name.. Should be Total Wine and remove the (More). They definitely don't have more.
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October 2023 by James P.
This is for Almaden Ranch location in San Jose. Has big selection. The website and tasting area says they have spirits tasting on fridays, 4-7PM. Had always thought about going and since it was my B-day weekend, and looking to try and maybe grab something new, went to give it a try.No one at the tasting area...found a white shirt and asked about it...."Oh, we stopped that months ago"....Well, take the shit down from the website and store saying you still do it. I guess the selection is good enough to keep it at 3 stars for wasting my time.
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September 2023 by Jose Gonzales
I walked in looking for some cool bottles I found online. After I found them with the help of an employee I began to explore the store because I had never shopped there before. Low and behold I'm being followed down the aisles by one employee. Whatever. I go to the check out and was rudely checked out by some guy who kept whispering into his ear piece, follow them,what are they doing... talking about a customer who just walked in. Then I was told the price on the item on the floor was wrong because I mentioned that the tag said another price. He said I guess I'll honor you.. you guess? That's what the price says! And I said i would like to sign up with my number and email he have the impression like I was wasting his time... he really needs to chill out..
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September 2023 by Leticia Guerra soria
I had a very bad experience in this place, the sign advertised 2 bottles per customer, so I kindly asked my friend to line up to get another 2 bottles but the cashier and the manager refused to sell them claiming that they were 2 bottles per group, It is worth mentioning that they only deduced that we were coming together because we were talking on the line, that person named Jameson had a terrible attitude with the client
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September 2023 by Michael Baltar
Would not recommend, bevmo customer service is much better with similar prices. 2 stars for my latest experience because the place is well-stocked. Customer service was mediocre at best, like I was shopping at dollar tree. I was overcharged for my item - when I told them it was incorrect, they did not do a price check even though there were plenty of employees walking around. I had to go back to where I got my item, grab their tag with the sale price, then bring to the counter. Then I had to wait for a manager to change the price. There was no apology or attempt to reconcile their mistake or for the waste of time, despite the fact I did their job for them. Instead, employees were having their own side conversations with each other and laughing. I made eye contact with the older gentleman behind me, and we both had the same expression - why are we waiting on these people who should be waiting on us? Check your receipts.
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August 2023 by Vishal Singhania
Excellent service!Unfortunately, didn't get what I was looking for as it was out of stock but the store staff helped me with a personal recommendation of his own that would would be a good replacement and also informed when my choice of item would be re-stocked. Quite professional.The store experience is also fantastic.
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August 2023 by Sunil R.
I am a fan of Total Wine. I prefer it to Bev Mo since it is bigger and I find the staff much more attentive and helpful. This location is no different. Great wide wine and other alcohol selection and I left with a stockpile. Initially went in without a cart and had to go back and get one.
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August 2023 by Collin M.
Great selection. One of only two stores in California that had the Sotol mezcal I was looking for. Well organized and has very clean restrooms. Only reason it's not 5 stars is there were some weird discrepancies between prices posted online vs in the store. Was cheaper in the store but led to a whole confusing thing for an in-store pickup.
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July 2023 by 김지원
Using their website, it’s so easy to find wines you want, and there’s clean restroom inside.
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July 2023 by James Washer
I was blown away by the sheer amount of stock here! They have everything!I’d been searching all the local bottle shops for Ace Pineapple cider (in bottles not cans), and this was the only place I could find it.The selections of wines and spirits are phenomenal, and I don’t think I’d even think about going anywhere else from now on!
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June 2023 by Arnav Chatterji
Total wine and more at any location has the best stock. But the one at stevens creek blvd. is amazing. I met the best salesperson, a gentleman named Ted (if i remember correctly, i remember he was the nicest Filipino Gentleman, white hair). Just wanted to give him a shoutout.
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June 2023 by Narayan Mohanram
Excellent service. Huge selections, and very good prices. The staff often go out of their way to be very helpful. The only reason I don't do 5 stars, is because of issues being able to get hard to find liquor despite being a very good customer.But I'd still always go here.
