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October 2023 by Dakshata Talekar
I had a wonderful experience with this store & their staff ! I had a necklace with me that I wasn’t sure if it was made up of natural crystals. I went inside to check . The staff member was very friendly & helpful . She listened patiently & gave me few useful tips on how to recognize if it’s natural crystal or man-made . She could have easily denied any conversation with me as I wasn’t there to purchase anything but instead she took time to answer my questions with patience & smile on her face .This is definitely a good store & I recommend it !
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August 2023 by Arielle Anikah King
One of my favorite shops! Everyone is extremely kind and helpful, they have a huge selection of items, and the shop is absolutely beautiful. You will not be disappointed!
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August 2023 by Nancy M
I loved coming to this store to get my gems. I stop by every time I am in san jose. Now that I have said that. Today I stopped by again because my last ring I got here broke, and I wanted to buy a replacement because I loved it so much. There was a gentleman helping me and asking that I be careful with my drink because he didn't want a sticky mess. Very understanding, I handed my drink over to my wife for her to hold while I tried the ring I wanted. As we continued to look around, my wife stopped me, saying she wanted to try a bracelet. She asked me to hold her drink so she could try it on. As I was holding her drink, the gentleman that was helping us came over with a basket and said, "You seem to have your hands full. You can put your drinks here, " handing me a basket. I told him we were almost ready, and he said, "we just don't want to clean up a sticky mess." I was very upset by this because I was standing still, making sure I would not spill since I was already asked to be careful. I ended up walking out of the store empty-handed. We won't be back after this experience.
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June 2023 by Vanessa L.
If your a POC, expect to be followed around and talked down to. I have been practicing for years and when I asked a simple question regarding one of their "new" products, I was talked to like a child. As soon as other non POC (white) came into the store. They got the full treatment; complimented and friendly customer service. I will not be coming back.
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May 2023 by Hannah C.
I love this store. I always find pretty crystals and tarot decks. There's a little bit of everything, candles, oils, smudge supplies. They are always so helpful and kind. Definitely a place I go to often
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April 2023 by Ambria T.
This store makes me feel so at home and excited at the same time. Amazing staff and super supportive in assisting you to find whatever you need. Recommendation are always helpful and the card sessions with Lani were fantastic.
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April 2023 by Angela C.
Came in recently last week. I've come in here a couple times before as a preteen as well. Those experiences were mediocre now that I look back and realize that the service / prices at this store are not anything to rave about. Plus, the middle aged white woman had this negative and rude vibe to her as soon as I seen her. As I read the reviews from POC, I can very much confirm the workers in here will profile you and watch you over your white counterparts. I felt a very weird atmosphere and sort of pressure in here, which is what you would expect from a shop run by rude white people who sell BS, mass produced, closed practice items. Not to mention their SEVERELY overpriced crystals. How can you not tell the difference between Lapis Lazuli and Sodalite? Especially if you watched me pick it from the shelf? Ridiculous. You people will not ascend in a thousand lifetimes.
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March 2023 by Raye Keslensky
CUTE STORE, HORRID STAFF -- The first time I was here a couple months ago, I found the gentleman who helped me quite welcoming. The SECOND time, though... thirty seconds in, this woman starts peppering me with questions and watching me like a hawk! Even though the store was plenty crowded with lots of other people, she kept circling back to me in a way that just felt like she was waiting to catch me pocketing a stone. This, despite the fact I was even using their baskets to keep track of the puny, chip-sized tumbles I happened to be looking at (because the stones I was interested in only came in that size), and I didn't feel comfortable doing anything else with the way she was watching me! I almost left the store empty-handed because I couldn't figure out what I was doing that could have made her so suspicious! The only thing I could think of was that this time it was cold enough outside that I'd come in wearing my black Electronic Frontier Foundation (EFF) hoodie... guess they don't like hackers and techies, either?Going by some of the other reviews, I'm guessing the woman who gave me such a hard time was the manager/owner, so I don't see the point in giving this store another chance. It's a pity, since I did manage to find some tumbles that I was having trouble sourcing elsewhere.There's entirely too many other shops within an hour's drive of this place that have never treated me like this and deserve your patronage instead. East/West is my personal favorite, Moonstone Metaphysical is close by with a similar variety of crystals for sale, and there's a good smattering of shops further down Highway 17 (Mountain Spirit and Serpent's Kiss both deserve special mention!) -- any of those places would be a far better place to spend your time and money!
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February 2023 by Jesse M.
The lady was super kind. Love the store and the energy it had inside. Definitely found some items I love.
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February 2023 by Honest Reviews
If you are a person of color please do not waste your time, energy or money on this business! SAVE YOURSELF THE TRAUMA! You will be followed until you’re uncomfortable. The energy in there disgusting and negative and I definitely would not buy a crystal in a shop with that type of atmosphere . The treatment of POC vs. Caucasian customers astonishingly differ. The owner should be absolutely ASHAMED of themselves and their staff about their treatment and not to mention profit off culture appropriation and spirituality. I don’t believe any of these staff members are even spiritually in tune. Purely driven by RACISM and MONEY GREED.
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November 2022 by Mari
I wish I would’ve checked the reviews before coming here. I was asked a series of questions when I walked in that felt like an interrogation and then I was watched as I browsed the store. The vibes were def off. I wanted to buy some crystals and recently moved to the area so I wanted to get acquainted with the local metaphysical shops. This one has been the worst experience. They have a good selection of crystals and books but it all gives whitewashed. I wouldn’t go here if you’re poc or someone who cares.
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October 2022 by Amari T.
I am very surprised at the negative reactions from some of the reviewers but I understand it. I am a POC person and have felt the suspicious eyes on me but not at Universal Connections. I have coming here for years and find just what I need for the spiritual programs that I do. Tracee and her staff have always been very helpful, kind and respectful.
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September 2022 by R M.
I have to wonder about the horrible written reviews I have seen for this place. I am Hispanic and saw some of my cultural things for sale at this store for spiritual purposes, etc. and it did not offend me. I didn't take it as cultural appropriation. I find it perfectly acceptable and okay that they sell items from many different faiths, cultures, and what not. Why is there this need to own these items and make it only exclusive for the people that originate from that particular culture? If we are even going to have a chance at getting to a better place in this world then we need to share cultural items, beliefs, traditions with anyone who is interested. We can all benefit from the wisdom that comes from other groups. I know people have a problem with New Age stores being a mishmash of different spiritual tools from varying cultures, but that is the natural progression of things when people of different backgrounds come together. Spiritual tools and traditions mix, old ideas become obsolete and are discarded. New ways of using tools begin to take shape and new ideas are born and shared. This is the ONLY way to advance ourselves as spiritual beings. The employees at the store didn't come off as rude to me at all. They were nice and helpful and answered my questions. I like that they had an assortment of books and oracle cards but did notice that they lacked a few, if any, books on Witchcraft or Wicca. If you are looking for those kinds of books then you might want to try another place. Still, this place has an assortment of crystals (which is all the rave right now) and other trending items. I felt good energy from this place overall and do not have a problem coming back! Five stars!
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September 2022 by Liz Herrera
KEEP YOUR MONEY. For a store that’s all about Spirituality; this store is sure ran by energy vampires. Doesn’t surprise me since the shop is ran by racist white people who are benefiting off of Indigenous/POC cultures.
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September 2022 by Denis Canuel
Lots of nice stones and relaxing items.